Customer Engagement Manager - Sap Basis Technical Consultant jobs at Sap in India, Bengaluru

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Key Responsibilities:

• Implement high-quality, maintainable code in Python, Java, and JavaScript under the guidance of senior developers and architects.
• Contribute to the development of scalable solutions for the AI-driven automation platform .
• Support the design and maintenance of database schemas and data integration workflows.
• Build and consume REST/OData services and integrate them with SAP BTP.
• Work with AI/ML frameworks and Knowledge Graph technologies (triple stores, RDF/SPARQL) as part of solution delivery.
• Participate in code reviews, unit testing, and CI/CD pipelines .
• Collaborate with Product Owners, QA, and cross-functional engineering teams to deliver features on time and with quality.
• Troubleshoot and fix defects, ensuring solutions meet performance and security standards.

Required Qualifications:

• Hands-on development experience with at least one of: Python, Java, or JavaScript .
• Basic knowledge of cloud-native development and/or SAP BTP services.
• Familiarity with database design and SQL .
• Exposure to CI/CD tooling and Git/GitHub workflows .
• Strong problem-solving and debugging skills.
• Eagerness to learn new technologies, especially in AI/ML and Knowledge Graphs .

Preferred / Nice-to-Have:

• Experience with SAP Fiori, SAPUI5, or CAP (Cloud Application Programming Model) .
• Knowledge of AI/ML concepts (LLMs, embeddings, generative AI).
• Familiarity with SAP ecosystem technologies, including ABAP .
• Background in ERP or enterprise SaaS environments

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, Cloud, ERP, Testing, Compliance, Technology, Legal

You support the detail design, lead the design workshops leveraging best practices, implement and configure the design processes and deliver trainings.

You will collaborated with the sales/presales team to review RFP's andprovide effort estimate.

Depending on the workload, you might be involved in ticketing support.

QUALIFICATIONS

• A minimum of 5 years work experience as Senior consultant deploying E2E Ariba S2C solutions (Sourcing, Contract, SLP, Risk)
• French speaker and English fluent
• Must be certified with S2C Ariba Solutions
• Work experience using project management methods (e.g. PMI)
• Up to 80% travel can be required.
• Experience with SAP S/4Hana, Ariba Buying and Invoicing solution(s) is a plus

PURPOSE AND OBJECTIVES

SAP Globalization is working on developing AI agents and tools to streamline the localization of SAP software for different countries. The focus is on leveraging AI in activities such as coding, research, automation, and software design, with the goal of accelerating the delivery of solutions tailored to meet local requirements.

YOUR FUTURE ROLE

We are looking for a passionate
Senior Developerfor our new AI team in Sofia to work on exciting global AI development projects. In this role you will:

• Play a crucial role in pioneering the integration of modern AI capabilities, actively shaping the infusion of Generative AI features right from the beginning. This is a rare opportunity to make a significant impact and be part of a groundbreaking journey.
• Streamline and automate the process of monitoring, analyzing, and applying legal changes to enable customer compliance with local regulations in multiple countries and industries. Gain valuable insights into critical Business Processes.
• Work closely with multiple frontrunner teams in AI environment globally.
• Explore and assess new technologies in the field of generative AI, Large Language Models (LLMs), AI-augmented development, tools, and infrastructure to evolve existing highly used functionalities and services in the cloud.
• Design and build stable and scalable AI based solutions, PoCs and first versions of new products & features. Make critical design decisions selecting underlying technologies.
• Lead and own the entire development process, designing and implementing robust back-end functionalities and ensuring seamless integration with other SAP products.
• Investigate, analyze complex problems; and resolve critical issues.

YOUR PROFILE

If you are self-driven and flexible, you are a perfect fit for our team. Further role requirements are:

• Degree in Engineering / Computer science or equivalent subject.
• Solid experience using Python or similar languages as a backend systems developer.
• Extensive experience with developing software that runs in the Cloud, knowledge of SAP BTP is an advantage.
• Proficient in Kubernetes and Docker.
• Strong knowledge in prompt engineering techniques such as retrieval augmented generation or few-shot prompting.
• Expertise in agent frameworks such as ReAct.
• Experience with MCP or similar technologies (a plus).
• Strong understanding of algorithms, data structures, and database usage.
• Extensive experience with common tools for agile project planning and tracking, source code control, and continuous integration (e.g., JIRA, Git, Jenkins).
• Ability to work independently and lead projects.
• Ability to communicate with multiple stakeholders.
• Good English language skills (written and verbal).

WORK EXPERIENCE

• At least 5+ years of relevant experience.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you’ll do

As Digital Enterprise Architect Consultant you are responsible for driving scalable enterprise transformation, enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You support customers to translate their strategy into architecture and support them on their cloud transformation journey by leveraging SAP’s reference-based services that allow an outside-in perspective. Furthermore, you can expect to:

• Be at the forefront of modernizing enterprise transformation by leveraging digital tools

• Support organizations to continuously innovate and adopt state-of-the-art technologies
• Drive the adoption of AI-driven automation and SAP RISE integrated toolchain and methodologies
• Join a dynamic ecosystem focused on digital customer engagement
• Work in an innovative and growth-oriented business area
• Benefit from a culture that encourages collaboration, continuous learning and growth mindsets

What you bring

• Knowledge of cloud technology (SaaS, DaaS, PaaS) in business environments
• Knowledge of project management methods (certification is an advantage) and the ability to plan, coordinate, and monitor initiatives, and problem-solving skills
• Strong presentation skills as well as clear and effective communication and the ability to build and maintain relationships with various stakeholders and understand their expectations, technical and business requirements
• Understanding of enterprise architecture methods as well as integration architectures is a plus
• SAP product knowledge as well as SAP RISE, SAP BTP and Clean Core strategies is a plus
• Proficiency in English
• Proficiency in German and/or French and/or Spanish

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Job Segment:Cloud, Architecture, Information Technology, IT Architecture, Developer, Technology, Engineering

The Service Disruption Management teamresponsibilities include:

• Working in incident and crisis management team, ensuring timely and effective response to major incidents and crises. Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible.

• Act as the primary point of contact for incident escalation during shift. Ensure that all escalations are handled promptly and appropriately and performing on-duty responsibilities outside of working hours when necessary.

• Oversee thorough root cause analysis for all critical incidents. Develop and implement preventive measures to avoid recurrence.

• Maintain clear and effective communication with stakeholders throughout the incident lifecycle. Provide regular updates on incident status, impact, and resolution efforts.

• Identify and drive initiatives to improve incident management processes. Standardize and simplify incident response procedures to enhance efficiency and effectiveness.

• Define, track, and achieve key performance indicators (KPIs) and service level agreements (SLAs) related to incident/outages and crisis management.

• Lead, mentor, and develop the incident management team. Foster a collaborative and high-performance culture within the team.

• Ensure that the incident management team is well-trained and equipped with the necessary skills and knowledge to handle incidents effectively.

• Work closely with partners and internal teams, to ensure a coordinated and integrated approach

• Maintain comprehensive documentation of incident management processes, incident reports, and lessons learned. Share knowledge and best practices with the broader organization.

• 5-7 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

PURPOSE AND OBJECTIVES

SAP Globalization is working on developing AI agents and tools to streamline the localization of SAP software for different countries. The focus is on leveraging AI in activities such as coding, research, automation, and software design, with the goal of accelerating the delivery of solutions tailored to meet local requirements.

YOUR FUTURE ROLE

We are looking for a passionate
Development Architectfor our team in Sofia to work on exciting global AI projects. In this role you will:

• Play a crucial role in pioneering the integration of modern AI capabilities, actively shaping the infusion of Generative AI features right from the beginning. This is a rare opportunity to make a significant impact and be part of a groundbreaking journey.
• Streamline and automate the process of monitoring, analyzing, and applying legal changes to enable customer compliance with local regulations in multiple countries and industries. Gain valuable insights into critical Business Processes.
• Work closely with multiple frontrunner teams in AI environment globally.
• Explore and assess new technologies in the field of generative AI, Large Language Models (LLMs), AI-augmented development, tools, and infrastructure to evolve existing highly used functionalities and services in the cloud.
• Guide/ lead architecture decisions in your team based on industry standards and best practices, lead adherence to architectural principles, SAP product-specific guidelines, and product standards.
• Lead and own the entire development process, designing and developing robust back-end functionalities and ensuring seamless integration with other SAP products.
• Research and evaluate new technologies and frameworks in the context of AI. With the help of Proof-of-Concept establish the viability.
• Support the team with various software development tasks (design, implementation, testing, operations) focusing on high quality and Agile Software Engineering practices.
• Work in a cross-functional team of talented and motivated colleagues .
• Mentor, encourage, and motivate the team members.

YOUR PROFILE

If you are self-driven and flexible, you are a perfect fit for our team. Further role requirements are:

• Degree in Engineering / Computer Science or equivalent subject
• Solid experience in architecting backend systems, with proficiency in languages such as Python or Java
• Extensive experience with developing and architecting software solutions that run in the Cloud; knowledge of SAP BTP is an advantage
• Strong knowledge in prompt engineering techniques such as retrieval augmented generation or few-shot prompting
• Expertise in designing and implementing agent frameworks such as ReAct
• Experience with MCP or similar technologies would be a plus
• Ability to keep pace with GenAI technology shifts and solve problems creatively within a diverse team with different expertise backgrounds and perspectives.
• Strong understanding of algorithms, data structures, and database usage
• Extensive experience with common tools for agile project planning and tracking, source code control, and continuous integration (e.g., JIRA, Git, Jenkins)
• Ability to work independently and lead projects, providing technical guidance to development teams
• Excellent communication skills to effectively liaise with multiple stakeholders
• Good English language skills (written and verbal)

WORK EXPERIENCE

• At least 7+ years of relevant experience

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:User Experience, Developer, Cloud, Test Engineer, ERP, Technology, Engineering