Strategic Business Services Consultant - Cdm C2c Focus jobs at Sap in Germany, Hamburg

Our EMEA Core Team provides support to the sales teams in the wider Deal Execution process for services deals throughout Europe with the following three main areas/tasks:

1. Deal Support Manager

• Triaging requests to validate and prioritize support requirements
• Provide effective and efficient Deal Support, liaising with requestors to gather the minimum information required to process a deal
• Setting up a deal and quote in the SAP Harmony deal system
• Initiating approval requests for quotes in the Harmony System
• Liaise with stakeholders like Service Delivery, Commercial, Revenue Recognition, Legal, and Business Approvers to facilitate approvals where needed
• Submitting the order form to the customer or opportunity owner for signature using DocuSign after approvals

1. Contract Specialist

• Become an expert in the standard Services contracting process for all Premium Engagement and Professional Services offers and be able to advise internal customers as required.
• Completing contracts using state-of-the-art automation for most cases
• Create – with the support of other specialists - larger customer specific potentially non – standard contracts
• Understand Services contracts and be able to advise Sales on any potential issues in the review and approval process, ensuring usage of correct templates, adherence of Business and Compliance rules etc.
• Support change activities to enable a best run Deal Execution and Contracting process in EMEA

1. Projects

• Drive projects to continuously proceed with automation and standardisation in order to speed up the process of contract creation and delivering best value to our customers
• Work with local, regional and global peers to create a great customer experience for our internal and external stakeholders
• Work with peers to establish efficient cross-country support measure
  

SKILLS REQUIRED

• Strong self-organisation skills - this includes the ability to manage several deals in parallel -across different processing stages- within a given (often challenging) timeline, and all deals to be managed in unison
• profound knowledge of general corporate business practices, commercial contracting regulations and principles
• Strong mindset and willingness to follow internal processes and procedures to ensure all required approvals have been obtained and recorded as per the relevant regulations
• reliability and assertiveness
• an ability to quickly identify risks and issues, providing solutions by suggesting suitable alternatives to solve issues at hand, escalating matters within the business where necessary
• good level of stress resistance, ability to work well, prioritize and remain calm and professional especially under pressure, whilst managing multiple contracts in parallel and meeting tight timelines especially at month and quarter ends
• ability to own and manage a problem, by ensuring it is resolved or concluded as quickly as possible.
• ability to clearly explain outstanding deal or contractual issues to the stakeholders and confidence to participate in unscheduled ad hoc meetings
• Fluency in English, both spoken and written, is a must. Other languages like e.g. French, Turkish, Spanish, Italian and German are beneficial but not mandatory.

EXPERIENCE REQUIRED

• Proven track record of successfully working on similar set ups as detailed in the above Job Description
• Experience of working either directly within Sales, Sales Support or Deal Support Operation Functions is preferre
  

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:ERP, Compliance, Sales Operations, Cloud, Sales Support, Technology, Legal, Sales

The Role

Strategic IT Business Services Consultant – CDM with C2C*

Your key responsibilities will be:

Reporting and Forecasting:Provide reports and input for forecasting and planning, validating data in systems like CDL and DED.

Data Management:Validate planned data against actual data, manage changes, and support the planning of builds, decommissioning, and overall infrastructure changes.

Process Understanding:Understand end-to-end processes and diagnose misalignments to find potential solutions.

Qualifications and Skills

Professional Experience:5+ years of professional experience, ideally with some exposure to SAP Enterprise Cloud Services.

Technical Skills

MS Excel:Very good skills with a focus on accuracy and detail.

SAP Tools:Familiarity with SAP Enterprise Cloud Services internal tooling such as DED, PQA, SPC, CLD is advantageous.

Commit-to-Consume Process:Experience with the C2C process is a plus.

Communication Skills:Excellent verbal and written communication skills in English; German language skills are a bonus.

Problem-Solving:Ability to understand and analyse processes, patterns, and connections to identify and resolve issues.

Client Relationships:Ability to establish and maintain solid working relationships with clients.

Given these responsibilities and qualifications, the role requires a blend of financial acumen, technical understanding, strong communication skills, and the ability to work effectively in a remote, team-oriented environment. The ideal candidate would have a background that combines business, technology, and strong analytical skills

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What you'll do

· Design lifecycle management operation automation and architecture concepts, tools, and processes

· Drive issue resolution together with the teams and utilize the expert network

· Drive technology discussions and innovations. Be the escalation point for technical issues

· Analyse technical requirements and organize / co-ordinate experts from Enterprise Cloud Services and development and drive these topics to resolution

· Optimize and stabilize the standardization and automation behind customer service requests and procedures in a proactive way leveraging analytical tools and capabilities

What you'll bring

· Minimum 14 years of experience on deep Network topics VLANs, DHCP, DNS, VPN, IPv4/IPv6, and network topologies (LAN/WAN)

· Strong understanding of various Hyperscalers incl. IBM Cloud, MS Azure, AWS, GCP, VMware and their cloud native capabilities and architecture understanding will be a add on

· Understanding of Network Architectures and have experience in implementing Network Design.

· Strong knowledge on concepts of VPC, NACL, Security groups, Load Balancers, Firewall, Route table and Subnets.

· Disaster Recovery Implementation Experience

· Proficiency in automating and optimizing processes

· Strong analytical and problem-solving skills

· Prior experience in infrastructure operations and automation. Knowledge as technical/basis consultant or technical project manager is beneficial

· Strong Operating system knowledge to support Linux, Windows/ IBM power environments.

· Experience in script programming, automation tools and markup language (e.g. Shell, Perl, Python, Ansible, YAML etc.), preferable Ansible

· Understanding of JIRA tool and reporting is beneficial

· Ability to inspire, develop team members, exhibit skills in leading teams through change, including adopting new technologies or processes.

· Strong interpersonal skills to work effectively across development and operations teams

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.