SAP Sales Ops Business Enablement Specialist- Weekend Shift 

Germany, Baden-Württemberg 

835496717

Core tasks include:

• Handling end-user inquiries – detecting the problem, troubleshooting, dispatching, and closing the issue
• Maintaining awareness of trending issues and engaging with the appropriate stakeholders to mitigate escalations
• Working the weekend shift, staffing from Wednesday to Sunday, in your designated shift
• Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Exchanging best practices and following standard execution models to help our team be most efficient
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and/or take the lead of scope-related or process-related projects

What you bring:

• The right candidate is curious and solution oriented. They are fast learners and easily communicate and connect with people within and beyond the team, virtually and/or in person.
• In addition, you will bring:
• A customer-service attitude: polite, helpful, quality-oriented, and empathetic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking/ prioritization skills
• Strong English communication skills
• A can-do attitude
• Confidence in navigating challenging situations and finding solutions
• The ability to work both independently and within a team
• A bachelor’s degree and or equivalent work experience - we are looking for someone with some experience, therefore comfortable in a corporate environment

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