Nordic/baltic Facilities Manager jobs at Sap in Denmark, Copenhagen

What You’ll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSM focus areas:

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network
• Proficiency in Danish

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Key Responsibilities:

1. Facility Management:
   • Oversee the daily operations of the site facilities, including maintenance, repairs, and upgrades.
   • Develop and implement preventative maintenance programs to minimize downtime and prolong the life of equipment and facilities.
   • Ensure the cleanliness and functionality of all site areas, including offices, production areas, common spaces, and grounds.
2. Team Leadership:
   • Lead and manage the facilities team, including hiring, training, and performance management.
   • Delegate tasks and responsibilities effectively to ensure efficient workflow and high-quality standards.
3. Budget Management:
   • Prepare and manage the facilities budget, including forecasting and monitoring expenditures.
   • Identify cost-saving opportunities and implement efficiency improvements without compromising service quality.
4. Vendor Coordination:
   • Manage external service providers, including cleaning, security, landscaping, and maintenance contractors.
   • Ensure vendors meet agreed-upon service levels and compliance standards.
5. Health and Safety:
   • Ensure compliance with all relevant health and safety regulations and company policies.
   • Conduct regular safety inspections and risk assessments, implementing corrective actions as necessary.
   • Coordinate emergency response plans and conduct regular drills.
6. Project Management:
   • Plan and oversee facility-related projects, including renovations, refurbishments, and new installations.
   • Coordinate with internal stakeholders and external contractors to ensure projects are completed on time and within budget.
7. Sustainability Initiatives:
   • Promote and implement sustainability initiatives to reduce the environmental impact of the facilities.
   • Monitor energy consumption and identify opportunities for improvement.

Qualifications:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• A minimum of 5 years of experience in facilities management or a related role.
• Proven leadership and team management skills.
• Strong knowledge of building systems, maintenance practices, and safety regulations.
• Excellent organizational and project management skills.
• Strong negotiation and vendor management abilities.
• Proficiency in using facilities management software, MS Suite software.
• Working knowledge of BMS systems.
• Excellent communication, interpersonal and written skills.

Preferred Qualifications:

• Certification in Facilities Management a plus (e.g., IFMA, BIFM).
• Experience in managing facilities within the Software/High-tech sector.
• Knowledge of sustainability practices and energy management.

Bellevue, WA (Hybrid / Majority On-Site)

We win with inclusion

Seattle
Bellevue

-Espoo

Denmark-Copenhagen

-Stockholm

As an SAP Facilities Manager for the Nordic and Baltic countries, you will:

• Actively participate in the real estate lease negotiations with the local leadership and SAP real estate negotiation partners

• Collect required data and participate in the business case creation and approval process

• Ensure correct data in the lease contract database

• Represent facility operations at management level in the Nordics and Baltics, informing local directors on facility-related projects and ensuring business requirements are met.

• Lead, develop and support the local facilities teams in the countries and oversee outsourced building service contracts.

• Lead and support facilities fit out projects in the regions

• Manage all building service contracts effectively, ensuring facilities service levels are in line with GRF expectations and reporting on their effectiveness.

• Maintain local facilities service levels, fulfilling company’s Health and Safety obligations

• Collaborate with diverse global and local teams to implement sustainable practices and drive approved schemes.

• Negotiate facility service contracts with Global Purchasing colleagues and monitor, audit, report on the performance of existing contracts, aligning to Group purchasing policy.

• Work with Global Physical Security colleagues to maintain security standards.

• Lead the development of capital (CAPEX) and operating (OPEX) budgets, report on these budgets and drive improvements.

• Participate in the local crisis management teams

What you bring:

As an applicant, you should possess:

• Minimum of 5 years’ experience of managing building services.

• Comprehensive understanding of Facilities budgeting, procedures, and reporting.

• Excellent communication and leadership skills with the ability to meet deadlines and embrace new challenges.

• Fluent English language skills and additionally at least one Scandinavian language.

• Knowledge of commercial contracts management and procurement.

• Proven experience in leading people and managing projects.

• Ability to lead a team in a cross-functional environment.

• Strong interpersonal, influencing and communication skills.

• Proficiency in handling multiple, high-priority jobs simultaneously.

• Resilience, quick-thinking and adaptability to changes.

• Ability to solve problems proactively and make sound decisions in a constantly changing environment.

• Excellent grasp of SAP and MS Office applications.

Key Responsibilities

The Business Management Sales Manager manages a world class direct and indirect team, oversees the end-to-end customer value lifecycle and focuses on the holistic health of out-quarter business.

• Executes on the go-to-market and transformation strategy driven through Board Area / Global / Regional / Market Unit leadership. Enables execution through respective teams.
• Oversees a programmatic approach to developing pipeline targets, orchestrating demand generation plan creation, and ensuring demand generation plans are being implemented to meet pipeline targets and drive sustainable growth.
• Drives Quarter+1 / Quarter+2 preparedness and provides a point of connection into the business area (Market Unit, et. al) regarding demand generation engines, building a cohesive demand strategy and achieving desired pipeline goals.
• Ensures strategic programs and innovation initiatives are being implemented in support of Board Area business goals, financial objectives, portfolio aspirations, and field/organizational growth requirements.
• Works with Digital Hub leadership to enact the regional Digital Hub GTM and drive digital motions, modalities & processes into the business.
• Represents SAP externally with customers and partners.
• Builds a network of executive relationships across industry, community and business groups, and with key partners and customers.
• Inspires and influences internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and achieving goals.
• Facilitates alignment and effective communication within the team and internal/external key partners/customers and promptly resolves any conflict to encourage harmonious and productive interaction.
• Identifies opportunities to collaborate beyond organizational borders/ with external communities, driving broader enablement, scale, and coverage for related services.
• Thinks beyond team boundaries to drive and create new efficiencies and simplification across data, application, and reporting tools, tasks, and projects.
• Brings thought leadership to market needs, generating competitive advantage on existing markets and developing new revenue streams. Also supports SAP at industry, sales and media events.
• Authorized to make necessary decisions or engage with relevant stakeholders to drive related progress. Consults and sponsors engagement with key stakeholders, enabling leadership and decisions on multiple levels.

Programs and Portfolio Management:

• May leads, and enables execution of large scale projects and programs through direct and indirect reports and teams at a global, regional, local or hub level

As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part of by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers.

• Acts as a role model by coaching and recognizing your direct reports and providing just-in-time feedback and expecting the same of your direct reports.
• Adheres to and executes in line with SAP's leadership principles to recruit, develop, and retain talent; builds, motivates, and grows the team; coaches and facilitates collaborative execution.
• Connects strategy to execution and creates the respective links for team members.

Experience & Language Requirements

• 15+ years of experience in sales of complex business software / IT solutions
• Proven track record in business application software sales.
• Experience leading/managing in a team selling environment.
• Demonstrated success with complex, long-cycle sales campaigns in a fast-paced, consultative and competitive market.
• Demonstrate success negotiating complex contracts.
• Demonstrated knowledge on consultative selling methodologies
• Proven abilities on managing highly complex organizations and applying risk-mitigation strategies to customer
• Business level English: Fluent

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