Cloud Automation Specialist jobs at Sap in Argentina, Buenos Aires

Core tasks may include:

• Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption
• Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP
• Translating SAP’s innovation into clear and compelling customer value
• Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation especially new solutions like BTP, BDC and AI

Ensuring partner readiness across all stages of customer lifecycle:

• Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling
• Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity
• Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption

• Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction
• Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance
• Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions

Career Level Description

T3 (Senior)

​Accountability

• responsible for delivery of outcome of assigned projects or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• works independently on topics while setting priorities having sole responsibility
• provides regular project status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Key Responsibilities & Tasks

Role Purpose

Key Responsibilities

include but not limited to:

• Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization
• Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.
• Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.
• Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.
• Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What you will do:

• Process and document all suspensions/terminations due to non-payment related cases
• Suspension and termination due to non-payment for all global customers, including triggering of MARs/CRFs and E2E and post-termination activities for volume customers only
• Engage with the team SPOC/lead to align on suspension/termination activities
• Engage with the 3rd party collection agency
• Help optimize the suspension and termination for non-payment process working with CC GVC process automation SPOC, relevant stakeholders and CPIT colleagues.
• Other related duties as assigne

What you will bring:

• proactive, agile, structured, and solution-oriented approach
• adaptability to change and unknown and a positive attitude
• team player
• excellent communication skills and attention to detail
• excellent knowledge of ISP, CRM, CMS and other SAP tools is a plus

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Key Responsibilities:

· Create engaging, user-centered content designs by closely collaborating with developers, user assistance (UA) writers, product managers, and other stakeholders.

· Advocate for the user by conducting early testing of new technologies, ensuring an intuitive and smooth user experience.

· Define, review, and refine UI texts and in-app enablement content to ensure clarity, purpose, and alignment with our writing guidelines and standards.

· Investigate and explore AI use cases to actively shape the role of AI within the user experience.

· Ensure technical accuracy and usability of content, adhering to established standards and guidelines.

· Contribute to cross-department initiatives focused on enhancing quality, improving tools, streamlining processes, and fostering collaboration.

· Utilize usage data, user feedback, and insights to inform and guide design and writing decisions.

What you bring:

· University degree in design, communications, new media, or a related subject

· Fluent in English

· Several years (4+) of experience creating enablement content for software solutions

· Familiarity with databases or data management tools is a plus

· Proven ability to manage various deliverables in parallel with multiple stakeholders under tight deadlines

· Enjoy contact with people and passing on your knowledge to others

· Dependable, helpful, and you value knowledge sharing with colleagueс

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Core tasks may include:

• Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption
• Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP
• Translating SAP’s innovation into clear and compelling customer value
• Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation especially new solutions like BTP, BDC and AI

Ensuring partner readiness across all stages of customer lifecycle:

• Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling
• Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity
• Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption

• Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction
• Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance
• Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions

Career Level Description

T3 (Senior)

​Accountability

• responsible for delivery of outcome of assigned projects or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• works independently on topics while setting priorities having sole responsibility
• provides regular project status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Key Responsibilities & Tasks

Role Purpose

Key Responsibilities

include but not limited to:

• Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization
• Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.
• Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.
• Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.
• Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Core tasks may include:

• Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption
• Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP
• Translating SAP’s innovation into clear and compelling customer value
• Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation , especially new solutions like BTP, BDC and AI

Ensuring partner readiness across all stages of customer lifecycle:

• Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling
• Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity
• Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption

• Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction
• Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance
• Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions

Career Level Description

T2 (Specialist)

​Accountability

• responsible for delivery of outcome of assigned sub projects
• works independently within given area of responsibility (within defined policies and processes)
• contributes to milestones

Complexity

• contributes and works on sub projects and activities with moderate level of complexity
• work is independent & collaborative in nature
• provides regular updates to manager or project manager on project status
• Decisions/solutions can essentially enhance existing systems & processes

Experience

• strong competence with various tools, procedures, programming languages used to accomplish the job

Communication

• builds collaborative work relationships with similar functions across SAP
• communicates clearly, in a way that others can understand within defined processes & policies
• communicates relevant messages in a timely manner and with constructive feedback to colleagues & managers

Key Responsibilities & Tasks

Role Purpose

Key Responsibilities

include but not limited to:

• Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization
• Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.
• Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.
• Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.
• Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Core tasks may include:

• Identifying and establishing right-fit new partnerships to SAP, including developing a roadmap to revenue and consumption
• Discovering potential opportunities for co-innovation, co-development, and go-to-market collaboration between partner and SAP
• Translating SAP’s innovation into clear and compelling customer value
• Supporting partner intellectual property creation leveraging SAP cloud solutions and platform for rapid innovation especially new solutions like BTP, BDC and AI

Ensuring partner readiness across all stages of customer lifecycle:

• Acting as a trusted advisor and coach to partner on presales activities, such as demo readiness and value selling
• Driving partner transformation through structured engagements to build and scale partner’s cloud delivery practice, with enabling partner’s cloud expertise and capacity
• Acting as a trusted advisor and coach to partner on post sales activities, driving adoption and consumption

• Safeguarding successful customer outcomes, fast and smooth go-lives, through seamless partner implementation execution to the highest delivery quality standards and customer satisfaction
• Developing, delivering and driving flagship enablement that accelerate partner sales, presales and delivery performance
• Driving holistic portfolio and innovation adoption with low and high touch enablement, leveraging digital enablement content, and supporting partner technical questions

Career Level Description

T3 (Senior)

​Accountability

• responsible for delivery of outcome of assigned projects or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• works independently on topics while setting priorities having sole responsibility
• provides regular project status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Key Responsibilities & Tasks

Role Purpose

Key Responsibilities

include but not limited to:

• Proactively engage with Partners to provide a seamless experience, driving customer adoption and value realization
• Facilitate yearly account plans and quarterly business reviews with Partner Delivery Practice leads for continuous improvement.
• Drive data quality and input via SAP for Me and HPI, extending and accelerating Partner competencies.
• Ensure partner capabilities meet customer needs and confirm planned projects against Partners' capacity and capabilities.
• Support risk assessments and mitigation strategies, navigating Partners through SAP's landscape and relevant services to resolve issues.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Engagement with the Account Team

• Engage customers early in the sales cycle, matching needs with SAP Customer Experience and partner solutions, and advising account teams on opportunities based on success probabilities and strategic account positions.
• Manage the discovery of business processes to provide a foundation for solution recommendations and support business capability mapping, technical discoveries, and change arguments.
• Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
• Bring expertise to the account team and contribute to account strategy development.
• Contribute to the creation of an overall theme and competitive differentiation (value niches) and execute simulations.
• Develop and deliver compelling stories and demonstrations that illustrate differentiated business outcomes, using standard messages and digital resources throughout the customer journey.
• Collaborate with customers and partners to co-create an agreed SAP vision, align messages, and build customer trust.
• Ensure world-class customer experiences in critical segments, driving adoption and consumption to maximize customer value.
• Continuously explore and communicate the added value of SAP solutions for each account, supporting the value expansion and revenue growth process

Engagement in the Customer Lifecycle

• Ensure effective transition of the deal to integration teams/partners/field services/customer success teams.
• Drive adoption by continuing to sell the vision and impact of SAP solutions after selection.
• Provide expertise throughout successful customer deployments and value realization, as needed.

What You Bring

• Advanced technical or business skills and specialized knowledge in the field of Customer Experience (CRM, Service, Commerce, and/or Marketing).
• An understanding of the lead-to-cash process, with experience in analyzing and mapping complex retail processes being a plus.
• Customer-oriented individuals with the ability to cultivate and develop lasting customer relationships.
• The ability to work collaboratively in a team-oriented environment while being autonomous in taking initiatives.
• The ability to engage through storytelling.
• Proficiency in English and Dutch.
• At least 5 years of experience with progressively increasing responsibilities.

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.