Workforce Management Specialist jobs at Samsung in Romania, Bucharest

• Data Audit Perform regular data audits and data quality checks in Workday system
• HR Reporting Perform complex data manipulation and aggregation of data from multiple HR data sources. Generate comprehensive data reports and analytical solutions in support of internal stakeholders
• Troubleshooting Handle errors and troubleshoot problems in HR Workday system
• Appointment Input & Mass Uploads Input appointment information of a business unit and effectively perform mass-data uploads (regular evaluation, promotion, merit pay increase, reorganization etc.), as well as data entries in the HR system
• Online training support Manage the completion rate of online trainings and the operation of training courses.
• Continuous Improvement Suggest improvement based on problems surfaced by inquiries from internal customers

• Compensation & Benefits: attractive salary & performance bonuses, meal tickets, lunch allowance
• Health & Wellbeing: gym subscription, private medical care, daily fresh fruits in the office
• Learning & Development: Unlimited access to Samsung’s learning platform, access to in-class trainings and various events / conferences, coaching programs
• Family & Living: discount to Samsung products, 25 days of vacation per year
• Quarterly team events

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Role and Responsibilities

• Data Audit Perform regular data audits and data quality checks in Workday system
• HR Reporting Perform complex data manipulation and aggregation of data from multiple HR data sources. Generate comprehensive data reports and analytical solutions in support of internal stakeholders
• Troubleshooting Handle errors and troubleshoot problems in HR Workday system
• Appointment Input & Mass Uploads Input appointment information of a business unit and effectively perform mass-data uploads (regular evaluation, promotion, merit pay increase, reorganization etc.), as well as data entries in the HR system
• Online training support Manage the completion rate of online trainings and the operation of training courses.
• Continuous Improvement Suggest improvement based on problems surfaced by inquiries from internal customers

Skills and Qualifications

Requirements:

• Minimum 5 years of experience in HR admin

•Very good written and spoken English

•Very good communication skills

• May contribute to the development of concepts and techniques as well as complete complex tasks in creative and effective ways

• Works on assignments, including complex assignments, requiring considerable judgement and initiative

• May determine methods and procedures on new assignments

• May mentor or coach team members

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Role and Responsibilities

• Provide continuous support and care to all customers which reach out our line foranypre and post sales queries with objective of sales increase and maintain a very high Customer Satisfaction level.
• Close cooperation with the Contact Center and other departments in order to deal with customer requests and keep a high level of customer satisfaction to our customers.
• Emphasis on risk prevention through daily verification of every case with Stakeholders or other departments followed by information exchange with the customers.
• Respond to all customers enquires in written or voice call within given timescales, efficiently and effectively.
• Ensuring that all cases and calls are logged in accordance with the Data Quality guidelines.
• Reaches and maintain a high level of sales & technical competence, customer service skills and empathy.
• Provides support for customers for presales, sales and after sales queries, this includes – product information, order placement, order cancelation, product return, stock details, customer complaints status, etc. based on internal procedures.

In this role your responsibilities will be:

• Respond to all customers enquires in written or voice call within given timescales, efficiently and effectively.

• Ensuring that all cases and calls are logged in accordance with the Data Quality guidelines.
• Provides support for customers for presales, sales and after sales queries, this includes – product information, order placement, order cancelation, product return, stock details, customer complaints status, etc. based on internal procedures.
• To be able to recognize when a problem or query should be transferred to another department or to a more senior member of staff in order to prevent any unnecessary risk.
• Following customer feedback and details
• Prioritizes the cases of receiving feedback from customers according to Samsung procedures, making quick decisions for maintaining the best image of the company on the market.
• Prepares the required reports for the management.

Work objective:

• Provide continuous support and care to all customers which reach out our line for any pre and post sales queries with objective of sales increase and maintain a very high Customer Satisfaction level.
• Close cooperation with the Contact Center and other departments in order to deal with customer requests and keep a high level of customer satisfaction to our customers. Emphasis on risk prevention through daily verification of every case with Stakeholders or other departments followed by information exchange with the customers. The employee is responsible for the fulfilment of dedicated KPI for the position through mobilization of all people and procedural resources that has at his/her disposal.
• Follows closely the internal policies, Samsung Values and use strong Customer Care skills in order to resolve all customer requests and to maintain a strong and respectful brand image in front of our customers.

Who are we:

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