Manager Dtc Data Analytics jobs at Samsung in Canada, Mississauga

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Incentive Compensation Management Platform:

• Perform data management tasks as needed related to incentive plan setup (targets, KPIs), using both proprietary and productivity tools (e.g. Varicent ICM V10+, SQL Server, Excel).

• Coordinates workflow needs or system aspects of compensation plan changes, data or transaction processing to ensure the system is ready to calculate outputs accurately.

• Supports theblueprinting/businessrequirements process for system functions developments including data import processes from satellite systems and new business reports.

• In-house expert on the latest and emerging Varicent V10+ functions (e.g. Presenter Adaptive, Rapid Reports, Report Data Model, Plan Document) to support evolving business requirements.

• Performs system testing and change control, proactively communicates issues and carries through to resolution.

• Reverse engineer, troubleshoot, and recommend alternative solutions as needed for related data processes developed by other and/or previous parties (e.g. SQL code, database server connection strings, Excel formula, and Varicent complete model build and saved imports).

• Attention to detail with system calculation and output, and platform quality assurance.

• Develop solid systems knowledge regarding incentive management system and respond to day-to-day inquiries.

Analytics and Reporting:

• Continuously improve tools and processes that assist MBO program-eligible teams in monitoring and assessing business performance.

• To support design, develop and maintain automated management reports, including but not limited to, monthly & quarterly scorecards to measure key operations metrics (i.e. Strategic KPIs, Company Evaluation).

• Liaise with team leaders and business operations/reporting counterparts and provide assistance and recommendations on incentive design and processes as needed.

• Support design proposals and complete simulations of MBO program changes with Management and businesses with analysis of historical trend, business forecast, and variable incentive pay standards.

Audit & Compliance

• Collect and analyze system KPI data to support responses to audit inquiries.

• Support the company’s annual GPPM risk items self-audit and related HQ process check-ups.

• Collaborate with internal audit team on developing and implementing KPIs from post-audit action plans.

• Participate in risk management team special projects relating to business and operational processes with measurable KPIs.

Education:

• Bachelor’s Degree in Business, Finance, Accounting and/or Computer Science preferred.

• Enrolled in an incentives or payroll standards certification program or equivalent is desirable.

• Technical skills usingExcel/Word/PowerPointwith proven ability to learn new applications.

• Ability to accurately “mine”, manipulate and move data to and from a variety of sources across multiple platforms; ability to query, sort, merge, combine, and summarize (e.g. SQL Server / PostgreSQL / MS Access / MS Excel).

• Good communication skills, both verbal and written.

• Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.

• Team player and driven by a role that is impactful and relevant to the success of the team.

• Strong attention to detail with emphasis on accuracy in complex spreadsheets and databases.

• Ability to draw well supported conclusions and recommendations based on detailed analysis.

• Ability to work well under pressure and meet strict deadlines for multiple projects at a time.

• Proven analytical and critical thinking skills.

• Relational database concepts and applications to system process integrity.

• Ability to deal with confidential and sensitive information with absolute discretion & tact.

Experience:

• Fluent in English and Korean language required (speaking, reading, writing).

• A minimum of 3-5 years relevant experience within sales operations, sales compensation or comparative field, and/or financial analysis experience supporting a sales organization.

• Minimum 1-2 years hands-on experience in Varicent ICM V10+ tool and model-building - Composer, Presenter Adaptive and Rapid Reports, Web forms, Configure, Workflow, Schedule, Report Data Model, Plan Document modules preferred.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

Responsible to build Sell-out platform strategy, including the new sell-out platform Samsung Finance+, and execution for new business growth opportunities. This role has end-to-end responsibility over multiple phased projects, including working with internal stakeholders and partners to deliver project and business objectives.

• Ownership of partner relationship; liaise with partner to manage the trade-in program in D2C channel and in partner channels collaborate with PM, Marketing, Legal and customer service teams to design, finalize & implement the trade-in promotional offers

Samsung Care+ Business Development

• Ownership of partner relationship; liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels
• Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the SC+ promotional offers
• Manage the T&Cs and SOWs for SC+ promotional offers
• Manage SOWs for SC+ product development and enhancement in collaboration with external Partner
• Support and Follow-up on Partner invoices submissions, internal legal and financial processes to ensure execution excellence for Samsung Care+ and other programs Work with Marketing Team to finalize SC+ promo assets
• Reporting – Weekly reporting, monthly in-depth analysis, Attach-rate analysis
• Enhance SECA’s device protection program – market analysis, competition benchmark, pricing analysis, promotion performance analysis
• Drive new service initiatives to improve program performance and increase SC+ adoption
• Drive new initiatives to expand SC+ channel coverage in National Retail and Carriers

Supervise and Manage MX Service Operations

• Responsible for having oversight of the day-to-day operations and administration of the various Mobile services of digital marketing programs and platforms such as Samsung Care+, Samsung Finance+, Samsung Wallet, Samsung Health, and Galaxy Store

Education:

• Bachelor’s degree or equivalent experience required
• PMP (or similar) designation an asset

Knowledge:

• Strong Microsoft office skills, especially with Excel, Word, and PowerPoint
• Proficiency with project management and process mapping tools (Microsoft Visio, Project, etc.)
• Thorough understanding of managing large, multi-stakeholder project deployments
• Able to identify risks early, exercises good judgement when escalating issues of varying urgency
• Sharp attention to detail with the ability to spot inconsistencies and troubleshoot potential issues
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills
• Professionalism, positive attitude, and the ability to work well with diverse perspectives are keys to success in this position
• Excellent interpersonal, written and verbal communication skills
• High comfort level working in a mixed matrix and fluid environment
• Ability to present to concisely and with impact to executive audiences
• Sense of urgency

Experience:

• Minimum 10 years of experience in mobile business development in products or services
• Minimum 10 years of experience in building Retention Strategy with expert understanding of partner networks, affiliate programs and aggregators
• Minimum 10 years of experience presenting at all levels of the organization both internally and externally
• Deep understanding and experience in the finance and retention sector specifically with emerging payment products
• Experience in managing vendors to review RFP/Contract and amendments, ensuring alignment with Legal requirements and relationship building
• Previous Project Management experience as it relates to New Product Introduction in the telecommunications and IT sector

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

• Design, manage, partner, and configure network infrastructure, with 3rd part ASC’s to meet the needs of the field service operation.
• Monitor regularly network performance, identifying and resolving issues, and ensuring that network resources are available and accessible to field service technicians.
• Implement and maintain network security measures to ensure warranty tickets are properly dispatched, managed and submitted claims are valid to protect against unauthorized submissions and inaccurate data.
• Manage the allocation of network resources, such as service areas to ensure that field service ASC’s technicians have the bandwidth they need to perform their assigned repairs.
• Coordinate with network vendors to ensure that Samsung branding including all logo placement is accurate and meet the current standards. Ensure all necessary tools and hardware and software are properly maintained and upgraded.
• Troubleshoot network coverage issues, diagnosing the root cause of problems, and implementing solutions.
• Maintain accurate training documentation of the service manuals, system software, including diagrams, configurations, and troubleshooting procedures.
• Consult and advise leadership on process and performance improvement opportunities that will foster growth, improved customer satisfaction, and operational efficiencies.
• Develop, execute, and manage operational project plans, including budget and schedules, followed by managing vendors in their development of deliverables as required within the parameters of their contracts.
• Develop and foster strong working relationships with all vendors, stakeholders, management, and suppliers.
• Continuously review and manage ASC area coverage requirements in accordance to service volume needs and ensuring cost optimization and vendor utilization.
• Increase avenues for consumers to access customer service, moving volume from voice to digital.
• Conduct monthly and quarterly business reviews and audits with Brand Service partners as required.
• Manage vendor contract reviews and amendments, ensuring alignment with Legal requirements.
• Manage and execute vendor RFP process including negotiation and relationship building in accordance with SECA requirements.
• Develop a Branded Service scorecard to manage vendor performance and compatibility with the Samsung business.
• Key negotiator with Branded Service, 3rd party vendors to improve Customer Service support.
• Strategically use consumer feedback market data when necessary, and additional support to the sales teams.
• Work collaboratively with internal Service teams and functions with the overall aim of meeting customer expectations and business objectives.
• Ensure compliance with contractual and partnership agreements and performance.
• Sample management with Branded Service ASC’s, followed by quarterly sample audits.
• Provide KPI analytical information to improve field service quality based on requests from HQ, NAHQ, and the ServiceOrganization.
• Develop Branded Service programs and innovative activities that will ensure Samsung Service can provide best in class service.
• Daily collaboration with HQ, NAHQ regarding Service initiatives and improvement plans and issues.
• Responsible for ADHOC departmental requests that are within scope of job function.

Knowledge:

• Service Network Design and Implementation.
• Service Network Maintenance and Monitoring.
• Ability to monitor network performance, identifying and resolving issues, and ensuring that network resources are available and accessible to field service technicians.
• Strong proficiency in Excel, Word, PowerPoint and other MS Office applications.
• Above average presentation skills (including creation of material).
• Proven negotiation skills.
• Excellent communication skills (written and oral). French an asset.
• Solid quantitative and analytical skills.
• Strong attention to detail and ability to multi-task effectively.
• The ability to plan, organize and prioritize multiple and simultaneous projects and programs in a changing corporate environment.
• Ability to lead teams and 3rd party vendors.
• Excellent ability to execute and align with corporate brand guidelines.

Experience:

• A minimum of 5-7 years related experience working in operations field preferred.
• A minimum of 2-3 years experience working in customer service/ service an asset.
• A minimum of 1-2 years working with financial analysis.
• A minimum of 2-5 years working with external vendors, agencies.
• A minimum of 3-5 years in product management.
• Managing a team of field servicetechnicians/authorizedservice centres.
• Ability to grow a Service Network.
• Scheduling and coordinating field service technicians.
• Monitoring and troubleshooting customer service issues.
• Ensuring timely responses to customer inquiries.
• Training and developing field service technicians.
• Maintaining and tracking inventory of parts and materials.

Travel:

• This role may require travel.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

1. External & Internal Inspections

• Plan Samsung's compliance and audit process and monitor compliance and professional independence standards. Responsibilities include planning, execution, review and reporting of the quarterly audit cycles.
• Prepare communication with Executives and/or key external parties (i.e. marketing vendors) to discuss critical issues and develop plans to minimize any issues for successful business operations.
• Perform annual inspections of business sites, including subsidiaries, to determine its compliance against corporate-wide regulations and relevant laws. For incompliance, support Director on developing remedial plans.
• Analyze multiple datasets to perform root cause and predictive analysis and help create qualitative and quantitative risk and compliance reports.

2. Audit Planning

• Identify areas of risk exposure and draft investigation proposals prioritizing critical areas on a quarterly basis.
• Per risk areas, conduct simulated impact to the business and share it with the Director of Internal Audit, and CEO/CFO.

3. Training & Compliance

• Design & support with the development of risk management training courses per HQ guidelines.
• Provide support for the Legal Department in their effort to minimize any compliance risks (training, compliance pledge collection, etc.).
• Ensure proper localization of HQ/NAHQ guidelines and policies, requesting the Legal department's support when necessary. An immense amount of translation may be required.

Education:

• University degree or college diploma preferred (preferably in business or similar focus).

Knowledge:

• Enterprise Reporting System exposure (preferably SAP) is ideal.
• Proficiency in Excel, Word, PowerPoint and other office products.
• Strong research, critical thinking, and problem-solving skills with the ability to apply conceptual framework to new and unique situations.
• Experience in responding to complex inquiries, performing research, analyzing data and identifying potential issues, arriving at conclusions, and documenting results/findings to support conclusions.
• Excellent business writing and communication skills, with a great attention to detail and ability to generate high quality deliverables.
• Fluent in English and Korean language required (speaking, reading, writing).

Experience:

• A minimum 5-7 years required in audit with a large professional services firm or experience in internal audit functions.
• Practical knowledge of operational risks and internal controls framework.
• Experience in complex organizations with audit experience across multiple business units including a demonstrated ability to deal effectively with employees at all levels.
• Project Management experience an asset.
• Certified Internal Audit Designation considered an asset.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!As a Senior Manager, Brand Marketing and part of the MX Marketing Team, you will drive the marketing strategy across the CEJ including customer targeting, media and communications strategy for mobile eXperience (MX) business unit. You will develop and lead the planning processes for your category(ies), including product positioning and Integrated Marketing plans. As part of the MX Marketing team, you will own all of the Connections Planning / Integrated Marketing Process stage gates and be responsible for, but not limited to,the key decisions about creative direction, marketing partnerships, media rotation, paid and owned CDM.You will be the main marketing business partner for assigned category(ies) group within the MX Marketing group in order to drive revenue, profit and share growth of the business. You will also be the main point of contact with the Product and Channel Marketing Teams, providing input and alignment on marketing direction / GTM planning and Brand Governance.You will be a thought leader and provide end-to-end oversight for all assigned product category(ies) marketing activities to ensure alignment to overall strategy and flawless execution. In this role, you will need to define and manage integrated marketing plans and be proficient in precision / performance marketing with the ability to course correct activity based on KPIs and sales performance.

Develop marketing strategies including media and performance marketing tactics – ATL (Digital, Social, TVC, Influencer, PR) and creative for both displays, POP and in-store collateral (BTL).

Lead the development of the GTM Launch Playbook and all marketing launch preparation with retail and carrier partners to include joint launch initiatives, assortment merchandising, and in-store communication of key product and consumer messaging.

Bring innovative and equity-building mindset to all tasks – from identification of new test and learn concepts to new ways to engaging with the shopper along the path to purchase.

Be a people leader to foster growth across direct reports within their own individual portfolios

• May lead a small team of professionals with limited control over budget spending or HR management such as recruiting or dismissal and supervises mentoring and coaching for team members

• Typically implements short-term action plans rather than developing policy, process or strategy

• Enhances or Improves methods or procedures and provides coaching to team members to ensure successful outcome

Skills and Qualifications

• A Bachelor’s degree or equivalent in training and experience preferred

• Strong understanding of marketing brands sold through retail an online channels
• Must have Microsoft Office Suite of PC software applications experience with Excel, Word, and PowerPoint preparation skills.
• Capable of creating and maintaining a complex Marketing Strategy, Plans and Programs.

• Minimum 10 years of experience in marketing management within a consumer context in Canada preferred
• Experience managing a marketing team consisting of several direct reports
• Working in a matrix environment within a function supporting a key sales division

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

• Manage of direct and indirect customers and service partners.
• Manage and oversee a national service network operation to meet market needs and requirements of the organization, organization leadership, and retail partners, creating a service network that consistently delivers best in class service journey experience and providing convenience and easy access for customers requiring service support. Assist in developing, enhancing and building on programs that differentiate the Samsung service experience from its’ competitors.
• Ensure customer/retailer service-related metrics are achieved to meet and comply with carrier SLA’s about Dead on Arrival, unit repair, unit exchange, Extended Warranty, support and Repair Turn-Around-Time through daily, weekly, monthly and quarterly business reviews.
• Manage the Home Electronics and Digital Appliances field service team operation to ensure service network compliance to service policy and process though daily/weekly/monthly service performance review and yearly audits to measure compliance of service partners. Action corrective action for audit non-compliance (improve plan, termination, etc.).
• Oversee and provide guidance and direction to the Home Electronics and Digital Appliances service operation team on managing a national service network of 200+ locations. Gathers information, analyzes and develops strategies to address changes in customer trends, new affiliations, current market conditions and targets of opportunities for new growth, customers' changing requirements, competitor strengths and weaknesses, and continually communicates these strategies internally.
• Provide support, content and training to develop content for call center operation, including SECA call center partners and carrier call center operation.
• Manage and ensure that all product critical matters are investigated, route cause analyzed and communicated to appropriate teams for resolution. Manages and ensures that all product critical matters are investigated, route cause analyzed and communicated to appropriate teams for resolution.
• Manage daily service network activity to ensure both internal and customer external KPIs are in compliance and achieved.
• Oversee the compilation of data and generation of internal and external weekly/monthly report reviewing product performance internal and external SLA’s, route cause analysis and resolution action and improvement plans.
• Assist in managing as required all product liability, legal and public relations Consumer Electronics claims.
• Provide support and assist SECA service parts operation in managing service parts planning and forecast to support New Product Introduction (NPI).
• Recruit, coach, and manage staff performance, by providing appropriate feedback and assisting with staff development and/or improvement plans. Provide the necessary resources and tools for staff to perform their duties, and help foster a culture of openness, innovation, and support within the work environment.
• Ensure all direct reports successfully complete all required corporate and departmental training.
• Compile and report KPIs as required.
• Liaise with internal customers to understand needs and resolve problems in a timely manner.
• Responsible for operation of all Home Electronics and Digital Appliances authorized service centres including quality and customer service on a national scale.
• Manage the Samsung and Dacor service delivery brand reputation.
• Define, launch and expand upon the Samsung Managed service network (Branded Engineer).
• Strategic planning and product quality monitoring to ensure best in class service.
• Deal with the day to day higher level issues that need to be resolved for the authorized service centres (ASC's) and Retailers like TRAIL, LEONS, HOME DEPOT and TGS just to name a few.
• Ensure that the Service Network is optimized for full Digital Appliances (DA) coverage across the country. Supervise the DA field support techs. Develop and carry out training programs. Liaison with DA sales to strategically develop future service models.
• Develop programs and processes that will ensure DA Service calls are consistently handled more effectively and the overall quality of the repairs are increased to industry benchmark levels.
• Dispatch and monitor out of warranty repairs through the Branded Engineer program
• Ensure all DA reports are completed on a daily, weekly and monthly basis.
• Ensure that all DA Service Key Performance Indicators (KPI's) are met as mandated by HQ.
• Reduce the overall DA service expenses while simultaneously improving repair quality and customer service.
• Monitor Network status to ensure coverage remains at 99% by recruiting new ASC / technicians.
• Exchange and refund analysis to optimize technicians performance thereby reducing exchanges.
• Access to new product information and products for use as samples for training and with assisting the ASC’s.
• Manage quality issues when resolutions are not in place.
• Deal with difficult and demanding consumers and retail partners.
• Able to achieve difficult KPI’s by gaining the consistent support and cooperation of the 3rd party service network.
• Access detailed “repair type” information, by product and inquiry. Useful to action issues that will reduce the number of service calls and increase customer satisfaction.

Education:

• A bachelor's degree in Electronics Engineering or a related field. Experience through internships or mid-level roles in the electronics industry and or home appliance industry, along with certifications specific to network management, consumer electronics and or home appliances, is also crucial.

Knowledge:

• Proven work experience as Operations Manager or a similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience in budgeting and forecasting.
• Familiarity with business and financial principles.
• Excellent communication skills.
• Leadership ability.
• Outstanding organizational skills.
• Skilled in Operations Management, or a related field.
• Strong organizational and analytical skills.
• Excellent leadership and team management abilities.
• Knowledge of operational processes, logistics, and quality control.
• Above average customer service skills.
• Good negotiating skills.
• Technically inclined.
• Motivated with excellent time management skills.
• Above average supervisory skills.

Experience:

• 7 -10 years experience as technical trainer, assistant service manager, or service manager or a combination preferred.
• 3-5 years of technical support experience with Home Appliances and Home Electronics products preferred.

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!In addition, this role will have ownership of driving product strategy into the market with a focus on sell thru forecasting, monitoring and review. Key aspects of this role will focus on the channel distribution strategy and promotion planning. This role will be required to work closely with the Consumer Electronics sales team to communicate the category product strategy and ensure the key dealer execution elements are in alignment with the overall product category direction. This would include dealer collaboration on multiple consumer touch points: advertising, merchandising and product training. This role will be required to constantly analyze and assess the results of the product category plans at the dealer level and clearly, and frequently, communicate issues and opportunities in their business.

Essential Duties and Responsibilities:

• This role will be responsible for internal communication to GBM regarding Canadian market conditions including competitive activity (opportunities and threats) and overall product planning status.
• Lead the communication to GBM regarding product / model setup of models in the system including financial items like COGS, consolidated profit, etc.
• Accountable for the profit and loss of the product line-up from forecasting, simulation, monitoring of targets vs. actual and reporting for financial stability (coordination with Finance and Sales Administration).
• Prepare industry forecast of overall market size, segment trend analysis and preliminary market share expectations based on total available market (TAM) to ensure divisional strategic KPI objectives are met.
• Prepare initial category budget forecasting for unit and revenue sales forecast including profit simulation & market share expectations. Collaborate with internal product management team to assure sales growth and positive profit for product category.
• Align with Senior Manager, Product Management on pricing lifecycle from new model product launch to end of life transition including monthly price list maintenance, interim price moves, and special pricing for specific opportunities.
• As part of the Category Product Management Team, this role will prepare a summary of category plans and present financial expectations as well as sell through expectations of quarterly promotional plans to Division VP and Business Manager for sign off.
• Work closely with Senior Manager, Product Management and AP2 planner to ensure the right quantity of product is received from the factory at the right time to achieve financial plans and weekly sales targets.
• Required to analyze weekly PSI for all strategic accounts and assure that right level of inventory is in channel to mitigate any risk for aging Inventory.
• Drive collaboration and ideation with the sales team throughout the product lifecycle from SKU line-up assortment, launches, and in conjunction with Channel Manager on channel distribution, and transition / End of Life (EOL) management.
• Monitoring of key accounts with a primary focus on Sell Out/Weeks of Supply to gauge how the short and mid-term objectives are progressing and provide corrective action plans to capitalize on opportunities and mitigate challenges.
• Present promotional plans and product strategies to internal sales teams on an ongoing basis including Quarterly Business Reviews (QBR) and key account meetings throughout the year.
• Establish short and mid-term objectives to capitalize on market trends and assure appropriate sales by key accounts to achieve divisional unit and revenue targets (with a particular focus on dealer / channel sell thru). In addition, provide clarity to the business rationale, and product strategies to support business growth.
• Utilize profit simulation models (including impact from a trade spend/sales deductions and COGS) to evaluate specific customer opportunities and provide rationale for proposed decisions to Senior Manager, Product Management for review.
• Ensure products are positioned correctly in the market to achieve category strategic objectives via market sensing and competitive landscape analysis. In addition, communicate any potential gaps and make recommendations to adjust product positioning and plans accordingly.
• Weekly communication of business plans to the sales team is required to provide context and clarity of category product direction for execution in market.
• In support of the overall category product direction, this role will be required to work with the internal support groups to assure all executional deliverables for market promotions are completed as required.
• Ensure financial commitments are communicated within the category product management team to be reflected in budgets and financial projections.
• Communicate and present category product plans with sales team during internal events (National Sales Meeting, QBR) and dealers during external events (Dealer show, Strategic Partner Meetings, QBR).
• On an ongoing basis meet with SECA sales team to review dealer feedback on line up and market intelligence that may impact the category plans. It is required to review current promotional plans and distributional strategy to adjust where required to achieve category objectives.
• Complete ad hoc analysis, reporting and special projects as required.

Education:

• Bachelors Degree or equivalent work experience preferred.

Knowledge:

• Strong analytical skills.
• Strong proficiency in Excel, Word, PowerPoint and other MS Office applications.
• Ability to productively interact with distribution, retail and reseller business partners.
• The ability to plan, organize and implement marketing projects and programs.
• The ability to disseminate market information and provide the best strategic business plan.
• The ability to negotiate with both vendors and customers on marketing proposals and plans.
• The ability to develop tasks, work assignments, to clearly define objectives and give technical sales and marketing on a day-to-day level.
• Ability to assist in long and mid-term business planning.
• Ability to manage budgets and determine Return On Investment.
• Ability to work in a fast paced environment is a must.

Experience:

• 5 or more years working in a Product Manager role preferred.
• Consumer Electronics background is a definite asset.