Jobs at Samsung in Australia, Sydney

Campaign Management

• Develop and manage multi-channel demand generation strategies, including paid search, social, display, affiliate, and email marketing

• Deliver against campaign briefs to support Samsung eStore growth and define KPIs to measure campaign effectiveness

• Collaborate with other teams (such as CRM, Paid, onsite, App, content, design etc.) to execute high-performing campaigns, landing pages and promotional assets

• Lead, manage, and optimise the complex paid media campaigns for various launches, seasonal, and always on

New Channels and Partnerships

• Initiate, lead, and deliver marketing activities with key Samsung partners

• Drive strategic marketing campaigns for the growth of Samsung Small & Medium Business (SMB) channel

• Lead the go-to-market (GTM) across various product launches

• Drive sell-out platform attachment rates via key campaigns and events

Skills and Qualifications

• Proven e-commerce experience in digital marketing and campaign management

• Implemented go-to-market plans across various digital touchpoints to drive sales and conversion

• Experience developing and selling-in new propositions & business cases

• Strong stakeholder and agency management skills

• Ability to be both strategic and hands-on to drive results

• A great attitude and openness is needed to navigate in this multi-cultural environment - understanding when to push and when to pull is a must

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive Compensation: fair rewards for your skills and contributions.

• Free On-Site Parking: hassle-free commuting with no extra cost.

• Exclusive Employee Discounts: access incredible savings on Samsung products

• Retail Partner Discounts: expand your savings with discounts across 400+ retail partners

• Onsite Gym Access: stay active with modern fitness facilities.

• Monday Morning Boost: start your week right with barista-made coffee on us!

• Career Growth Opportunities: ongoing professional development to empower your success.

• Quarterly Connection Events: build meaningful connections and celebrate our shared purpose.

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Digital Marketing

• Lead the development and implementation of Media & Affiliate Marketing strategies to build awareness, education and adoption of sell-out platforms

• Coordinate and support Live Commerce and commercial influencers program to support overarching strategy

• Work closely and align activities with Sales, Content, UX, and brand teams, and partner with them on the flawless delivery of OB-focused campaigns

Experience Design and Implementation:

• Translate strategy into features and programs that can add incremental revenue

• Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.

• Collaborate cross-functionally to implement new features andsell-out/subscriptionplatforms

• Ensure proper testing is performed before feature/platform launch

• Manage subscription and sell-out platforms in coordination with the Operations Manager

Thought Leadership and Market Intelligence

• Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.

• Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.

• Stay up to date on latest e-commerce trends and act as a thought leader for the team

• Benchmark competitor sell-out platforms and subscription services

External Partnerships Management

• Identify key partners that will enable the implementation of subscription and sell-out platforms

• Manage partner relationships and projects involving key partners, including timelines, budgets, and execution

Skills and Qualifications

• 6+ years of experience in affiliate marketing, digital content and experience marketing, and/or live commerce

• Experience in partners management, with proven ability to impact ROI

• Ability to work effectively in a fast-paced and dynamic environment.

• Proficiency in Excel and PowerPoint

• Strong problem-solving and analytical abilities.

• Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive Compensation: fair rewards for your skills and contributions.

• Free On-Site Parking: hassle-free commuting with no extra cost.

• Exclusive Employee Discounts: access incredible savings on Samsung products

• Retail Partner Discounts: expand your savings with discounts across 400+ retail partners

• Onsite Gym Access: stay active with modern fitness facilities.

• Monday Morning Boost: start your week right with barista-made coffee on us!

• Career Growth Opportunities: ongoing professional development to empower your success.

• Quarterly Connection Events: build meaningful connections and celebrate our shared purpose.

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Ownership of Growth and Acquisition Channels

• Performance media strategy including performance audits, forecasting results and channel and budget recommendations

• Accountable for delivering against all central divisional briefs, ensuring our campaigns deliver against our commercial objectives to support our Samsung eStore growth

• Define and track key performance indicators (KPIs) to measure the effectiveness and return on investment (ROI) of digital initiatives. (such as increase media effectiveness and increase cross-sell of mobile customer to other categories)

• End to end ownership of paid media channels, including search, social, and affiliates marketing

Strategic Leadership

• Initiate, lead, and deliver the performance marketing Strategy & Roadmap within Samsung Digital Channels (including Search, social, display, and affiliates).

• Drive the strategic integration of paid performance, aligned with business strategy (B2C and B2B) and other marketing touchpoints, and across the full marketing funnel.

• Lead change in the organisation for improving results and ways of working

Delivery

• Lead and manage the long-term Online Business paid program, across multiple paid touch points, and continuous innovation of the paid media strategy

• Lead and manage the paid media framework. Work in close partnership with Regional Office OB Marketing and paid media to build meaningful strategy and campaigns execution.

• Lead the activation of Samsung first party data and champion the channel orchestration framework.

• Lead, manage, and optimise the complex paid media campaigns for various launches, seasonal, and always on.

• Deliver against our commercial objectives to support our Samsung eStore growth e.g. increasing ROI, increasing cross-sell, contributing to OB sales.

Stakeholder / Project Management

• Work within a complex, multi-vendor framework

• Engage and co-ordinate with multiple parts of the organisation (Sales, Customer Service, Product Divisions, eCommerce, etc.) and partner agencies to help define short and long term strategy for paid media

• A great attitude and openness is needed to navigate in this multi-cultural environment, understanding when to push and when to pull is a must.

Skills and Qualifications

• Strong marketing background (15+ years) with proven digital marketing experience

• 10+ years of experience with paid media / affiliates marketing/ data-driven marketing

• Expertise in developing and selling-in new propositions & business cases

• Implemented paid media marketing plans across various digital touchpoints to drive sales and conversion

• Strong agency / team management skills; comfortable leading multi-cultural teams, providing both strategic and hands-on operational feedback and evidence of driving results.

• Good understanding of paid media tools (GA, META, SA360, DV360, etc.)

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package

• Free on-site parking

• Generous employee discount across our products

• Ongoing professional development opportunities

• Discount across over 400 retail partners

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Role and Responsibilities

• Leadership and development of the team . The group are at different stages of their careers, the successful candidate needs to demonstrate an ability to bring the team together and evolve a creative and supportive environment.

• Continual management of our factory forecast for each product . Supporting each PM to run their weekly Supply Chain Management (SCM) meetings, ensuring we correctly manage the product flow into the Australian market.

• Creation and maintenance of our product plans . Supporting each PM to localise the product roadmap and initiatives from HQ. We need to create compelling market stories for our products which the sales and marketing teams can use in market.

• Develop and maintain a strong understanding of market dynamics and drivers . Through detailed analysis of market share data, sell through information and customer feedback, provide insight and create tactics to continue to grow Samsung share.

• Ensure we manage our financial commitment each month. Ensure the operational and product manager’s work with sales to deliver each months forecast.

Skills and Qualifications

• 10+ years’ experience as a Product/Category Team Lead with strong commercial acumen

• Experience within the B2B industry is highly preferable and hardware product management is a must

• Proven experience leading and mentoring teams, with the ability to drive collaboration across different divisions especially with Sales & Marketing in a global matrix organisation

• Able to demonstrate P&L management experience

• Welcome senior product/category manager looking for their next development stage in their career

• A strong understanding of business and financial planning is essential with exceptional presentation, negotiation, influencing and selling skills

• Passionate for the products and an innovative mindset to drive growth

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package

• Free on-site parking

• Generous employee discount across our products

• Ongoing professional development opportunities

• Discounts across 400+ retail partners

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Account Management

Skills and Qualifications

• 3+ years of National Account Executive orTerritory/Regional/Statesales account management experience

• Open to experience working in industries suchas Telecommunications,FMCG, Computer Hardware, Consumer Electronics or Consumer Goods

• Understanding of Australian retail market with experience in sales, marketing, or forecasting experience preferred

• Prior experience in achieving Sell-in and Sell-out targets, manage Weeks of Supply, increase Market Share, and meet profitability targets

• Strong analytical skills and attention to detail

• Excellentrelationship-buildingand communication skills

• Passion for achieving targets and improving processes

• Proficient in Excel and PowerPoint

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package
• Free on-site parking
• Generous employee discount across our products
• Ongoing professional development opportunities
• Discount across over 400 retail partners

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

Market Analysis

• Identify market opportunities/trends for growth across channel/retail/B2B segments.

• Perform in-depth analysis in market landscapes for cross-category marketing opportunities.

• Identify gaps/problems in the market and proactively provide solutions.

Reporting, Planning & Execution

• Develop, maintain and present weekly supply chain management (SCM) reports to internal stakeholders.

• Assist with planning and execution of market wide promotions across all customer landscapes.

• Assist in project planning, execution and pricing management.

• Proactively manage customer inventory in-line withsell-in/sell-through/sell-outperformance.

• Establish productive, professional relationships with key internal stakeholders across service, accounts, sales, marketing and management.

• Attend relevant industry events and product planning customer meetings.

Skills and Qualifications

• 2+ years of Product/Category support experience

• Experience in market data analysis and ability to analyse large datasets (proficiency in Excel)

• Experience in Consumer Electronics preferred, however not compulsory

• Experience and understanding of distribution / reseller channel preferred

• Experience in sales of gaming ecosystems components preferred

• Have an understanding of PC ecosystems

• Ability to adapt to market and strategic changes

• Ability to learn and navigate new processes

• Self-motivated, willing to make a difference

• Team player with solid collaboration skills

• If you have an interest or passion in the gaming/PC industry, it will be a bonus

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package

• Free on-site parking

• Generous employee discount across our products

• Ongoing professional development opportunities

• Discount across over 400 retail partners

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.

CRM Planning & Execution

• Develop strategies and programs which drive health and performance of the customer database to enrich customer lifecycles

• Drive the strategic audience and segmentation frameworks across product launch, always on, post purchase and trigger based journeys to drive growth and loyalty across the breadth of products

• Drive and implement customer first rewards and loyalty program to drive retention and CLV

• Custodian of the owned customer experience, including strategising & developing customer contact playbook: key channels, contact frequencies, journey considerations

• Create audience insights across first, second and third party data that can be leveraged across future campaigns

• Create a roadmap that articulates planned CRM activities, as well as developing and running weekly reporting that demonstrates the impact of the total CRM activities in-market

• Ensure we have an ongoing test & learn framework to develop our ongoing understanding and capabilities about data driven, customer first marketing

Collaboration & Business/Stakeholder Management

• Be the key point of contact for all Online Business CRM activities internally and with regional HQ and global HQ

• Work closely with and align activities with Sales, Content, UX, Brand teams, and partner with them on the flawless delivery of CRM and customer focused campaigns

• Work with stakeholders and agencies to develop and prepare post campaign reporting , evaluations and insights that can be leveraged in future campaigns, shared & presented to key business owners including HQ and RHQ

Skills and Qualifications

• 7+ years’ experience in CRM or data-driven marketing

• Demonstrated excellence in implementing and achieving business success through execution of CRM activities driving business outcomes

• Experience in customer lifecycle management, with proven ability to impact customer value and retention

• Strong understanding of the Australian market dynamics and/or international market – key trends, issues, challenges, opportunities

• Commercially driven with evidence of delivering successful business results

• Resilient and adaptable - ability to stay focused in a fast-paced, dynamic environment

At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. Join a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results. In return, we will give you the tools to help nourish your development, wellbeing and fast-track your career. When you work for Samsung Australia, you can look forward to:

• Competitive remuneration package

• Free on-site parking

• Generous employee discount across our products

• Ongoing professional development opportunities

• Discount across over 400 retail partners

The nature of this role and level of responsibility may require reasonable additional hours over and above 37.5 hours per week and may also require work outside of ordinary hours.