Workforce Strategy Director jobs at Salesforce

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In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans.You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.

• Demonstrate thought-leadership via the offer strategy & vision for our acquired companies support/success portfolio
• Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions
• Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce’s acquisitions
• Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay
• Deliver business case with detailed financial modeling (resource costs, investment vs monentization, margins) and customer and feature transition plan for launching Success Plans
• Create outputs in the form of thorough and concise slide decks to secure secure cross-functional senior leadership alignment on recommendations

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
• Self-organized and have the ability to initiate tasks independently and see them through to completion
• Minimum 10 years of relevant professional experience, including a strong background in product management and/or strategy consulting
• Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
• Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
• Effective communicator across all levels of the organization, including driving discussions with senior executives
• Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities

• Experience in Salesforce products and technologies
• M.B.A.
• Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
• Experience in Support, Success, or Services product managementNote:This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.

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Job Title: Senior Manager, Product Management – Public Sector Data Strategy

Your Impact - Responsibilities

• Define and champion a public sector portfolio data strategy that drives business value, operational efficiency, and compliance

• Partner with data architecture teams to contribute to governance standards, common definitions, and data dictionaries

• Assess data trends, transaction volumes, and reporting needs to inform prioritization and product roadmaps

• Anticipate and translate emerging regulatory and business requirements into actionable backlog items

• Collaborate with stakeholders to enhance data visibility, accessibility, and reporting across teams and systems

• Advocate for a data-informed culture, ensuring business context is embedded in data-related initiatives

• Own the backlog for data-focused product enhancements, ensuring alignment with portfolio priorities and delivery plans

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• 7+ years in product management, data strategy, analytics, or related disciplines, preferably in the public sector or regulated environments

• Strong understanding of data governance and compliance considerations for federal customers

• Proven success influencing cross-functional teams and aligning business and technical priorities

• Exceptional analytical, problem-solving, and storytelling skills to convey value to both executives and technical teams

• Comfortable navigating complex, ambiguous, and evolving business landscapes

• Demonstrated ability to translate regulatory requirements into actionable product strategies

• Ability to balance quick wins with long-term strategy for data enablement and compliance

Preferred Qualifications

• Experience supporting public sector go-to-market functions or working in regulated industries.

• Familiarity with Salesforce internal systems, governance processes, orSalesforce-on-Salesforcepractices

• Knowledge of federal data handling regulations (e.g. FedRAMP, CMMC, FISMA, IL4, IL6, NIST 800-53) and their impact on data strategy

• Familiarity with data governance frameworks

• Experience with data management platforms, analytics tools, and reporting solutions (Salesforce, Snowflake, Tableau, etc)

• Strong understanding of data security, sanitization, and access control models in highly regulated environments

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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• Program Leadership: Design, launch, and scale a comprehensive program focused on reducing customer attrition. You will own the strategy from the initial proof-of-concept to a fully operational, global initiative.

• Priority Account Identification: Partner closely with Analytics, the Red Accounts team, Account Executives (AEs), and Customer Success Managers (CSMs) to create and continuously refine a dynamic priority list of at-risk customers using data-driven triggers and qualitative insights.

• Cross-Functional Governance: Establish and lead a cross-functional core team to drive alignment and execution. You will create a robust governance model for list review, engagement validation, and the documentation of findings for executive leadership.

• Engagement Strategy: Define the scope, duration, and commercial structure for tailored interventions. You will determine the right mix of Success and Services resources needed to bring customers back to health.

• Reporting & Analytics: Develop and manage a clear reporting framework to track program progress and demonstrate impact. You will regularly present findings, key metrics, and strategic recommendations to the senior leadership team.

• Stakeholder Management: Serve as the primary point of contact for this initiative, ensuring seamless collaboration and communication between CSMs, AEs, Services, and other key partners.

• Building scalable solutions

• Experience: 12+ years of experience in Customer Success, Account Management, Professional Services, or strategic consulting within an enterprise SaaS environment.

• Leadership: 7+ years of proven experience leading large-scale, cross-functional programs or teams. Demonstrated ability to influence and drive results without direct authority is critical.

• Domain Expertise: Deep understanding of the drivers of customer attrition and experience developing successful retention strategies. Direct experience managing at-risk accounts or leading "red account" programs is highly desirable.

• Analytical Acumen: Strong analytical skills with the ability to partner effectively with data science and analytics teams to turn insights into actionable strategies.

• Commercial Skills: Proven ability to define engagement scope, structure contracts, and understand the commercial aspects of customer rescue missions.

• Executive Presence: Exceptional communication and presentation skills, with the ability to articulate complex strategies and report on progress to C-level executives.

• Education: Bachelor’s degree required; MBA or equivalent advanced degree preferred.

• Preferred: Hands-on experience with the Salesforce platform and a deep understanding of its ecosystem.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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• Lead Marketing Measurement & Analytics:Implement and evolve robust marketing measurement frameworks tailored for Slack. Diagnose marketing’s pipeline influence by assessing key levers of impact, translating insights into actionable recommendations at the campaign and engagement level. Directly tie marketing efforts to their impact on pipeline and ACV growth.

• Drive Strategic Planning & Performance Optimization:Serve as a key driver in yearly and quarterly planning cycles to develop robust goals and targets for Slack Marketing tied back to pipeline and ACV impact.

• Strategic Cross-Functional Partnership:Cultivate deep partnerships across Sales Strategy, Product, Marketing demand generation teams, and central data teams. Act as a vital alignment bridge, translating data insights into clear, actionable recommendations bi-directionally.

• Drive regular updates, accountability and reporting on stated goals:Proactively track pipeline and ACV trends, identify areas of concern, and communicate critical insights to leadership through regular rhythm of the business cycles.

• Champion evidence-based decision-making

• 7+ years of professional experience preferably in marketing strategy, analytics, operations, and performance measurement within a B2B SaaS environment.

• Demonstrated ability to develop and implement robust marketing measurement frameworks that tie directly to business outcomes like pipeline and revenue.

• Strong analytical skills with the ability to translate complex data into clear, actionable insights and strategic recommendations.

• Experience in strategic planning, forecasting, and goal-setting for a marketing organization.

• Fluent in SQL, with the ability to independently explore complex data sources.

• Capable of building compelling data stories using Business intelligence (data visualization) tools such as Tableau or Looker is a plus.

• Excellent communication and collaboration skills, with a track record of building effective partnerships across sales, marketing, and data teams.

• Executive presence and presentation skills.

• Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities with a focus on business impact.

• Familiarity with marketing demand generation and lead-to-revenue models.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities:

• Drive the vision of enabling a full suite of Salesforce applications on Google Cloud in collaboration with teams across geographies

• Manage, hire and nurture world class team to deliver cloud frameworks, infrastructure automation tools, workflows, and validation platforms on our public cloud platforms

• Drive execution and delivery by collaborating with cross functional teams, architects, product owners and engineers

• Be technically involved and work closely with product owner and architect to build the best in class services and systems at scale

• Encourage ideas, have your point of view and lead with influence

• Make critical decisions, innovate aggressively while managing risk and ensure the success of the product

• Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity

• Daily management of stand-ups as the ScrumMaster for no more than two engineering teams

• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen sharp

Experience/Skills required:

• Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent Experience

• 7 + years leading Software Engineering teams

• Experience leading software development projects with a distinguished track record on technically demanding products which have been released for wider consumption

• Service ownership experience of cloud based distributed services running at B2C scale

• Experience working in scrum/agile development environment. Agile mindset, ability to iterate, take risks and evolve.

• A strong adherent to software engineering best practices which enable building world class products such as unit testing, modular code, right abstractions, continuous integration mindset etc

• Strong data structure and algorithms skills and extensive programming experience, preferably in object oriented languages.

• Working knowledge of Kubernetes, service mesh and other moderntechnologies/serviceson public cloud is desirable*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities:

• Lead ongoing analysis of business performance to support daily operations

• Design and interpret key performance metrics. Deliver insights & recommendations

• Maintain weekly forecasts of business performance for product leadership

• Assist in developing and delivering presentations for senior executives, crafting the messages for sales and product leadership

• Support strategic initiatives including evaluating areas of opportunity for the businesses

• Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

• Prepare analysis and recommendations for strategic decision making

Desired Skills/Experience:

• 2-4 years work experience focused on quantitative analysis, financial modeling, and logical reasoning

• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• Self-starter and high degree of motivation to go above and beyond the task at hand

• Exceptional problem solving skills: demonstrated ability to structure complex problems, develop solutions

• High degree of comfort running complex analyses and modeling in Excel or Google Sheets

• Strong presentation skills, especially related to building compelling PowerPoint or Google Slides presentations

• Work experience in management consulting, finance, product management, sales strategy, or sales operations is a plus

• Experience aggregating large datasets using SQL, Python, and / or Tableau required

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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