Sr Director Redeployment Strategy & Ops jobs at Salesforce in United States, San Francisco

Job Category

Job Details

Role Description:

In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans.You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.

Responsibilities:

• Demonstrate thought-leadership via the offer strategy & vision for our acquired companies support/success portfolio
• Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions
• Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce’s acquisitions
• Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay
• Deliver business case with detailed financial modeling (resource costs, investment vs monentization, margins) and customer and feature transition plan for launching Success Plans
• Create outputs in the form of thorough and concise slide decks to secure secure cross-functional senior leadership alignment on recommendations

Minimum Requirements:

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
• Self-organized and have the ability to initiate tasks independently and see them through to completion
• Minimum 10 years of relevant professional experience, including a strong background in product management and/or strategy consulting
• Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
• Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
• Effective communicator across all levels of the organization, including driving discussions with senior executives
• Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities

Preferred Requirements:

• Experience in Salesforce products and technologies
• M.B.A.
• Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
• Experience in Support, Success, or Services product managementNote:This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.

Job Category

Software Engineering

Job Details

Responsibilities:

• Drive the vision of enabling a full suite of Salesforce applications on Google Cloud in collaboration with teams across geographies

• Manage, hire and nurture world class team to deliver cloud frameworks, infrastructure automation tools, workflows, and validation platforms on our public cloud platforms

• Drive execution and delivery by collaborating with cross functional teams, architects, product owners and engineers

• Be technically involved and work closely with product owner and architect to build the best in class services and systems at scale

• Encourage ideas, have your point of view and lead with influence

• Make critical decisions, innovate aggressively while managing risk and ensure the success of the product

• Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity

• Daily management of stand-ups as the ScrumMaster for no more than two engineering teams

• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen sharp

Experience/Skills required:

• Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent Experience

• 7 + years leading Software Engineering teams

• Experience leading software development projects with a distinguished track record on technically demanding products which have been released for wider consumption

• Service ownership experience of cloud based distributed services running at B2C scale

• Experience working in scrum/agile development environment. Agile mindset, ability to iterate, take risks and evolve.

• A strong adherent to software engineering best practices which enable building world class products such as unit testing, modular code, right abstractions, continuous integration mindset etc

• Strong data structure and algorithms skills and extensive programming experience, preferably in object oriented languages.

• Working knowledge of Kubernetes, service mesh and other moderntechnologies/serviceson public cloud is desirable*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600. For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

Job Category

Job Details

Responsibilities:

• Lead ongoing analysis of business performance to support daily operations

• Design and interpret key performance metrics. Deliver insights & recommendations

• Maintain weekly forecasts of business performance for product leadership

• Assist in developing and delivering presentations for senior executives, crafting the messages for sales and product leadership

• Support strategic initiatives including evaluating areas of opportunity for the businesses

• Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

• Prepare analysis and recommendations for strategic decision making

Desired Skills/Experience:

• 2-4 years work experience focused on quantitative analysis, financial modeling, and logical reasoning

• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• Self-starter and high degree of motivation to go above and beyond the task at hand

• Exceptional problem solving skills: demonstrated ability to structure complex problems, develop solutions

• High degree of comfort running complex analyses and modeling in Excel or Google Sheets

• Strong presentation skills, especially related to building compelling PowerPoint or Google Slides presentations

• Work experience in management consulting, finance, product management, sales strategy, or sales operations is a plus

• Experience aggregating large datasets using SQL, Python, and / or Tableau required

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $117,100 to $161,100. For Washington-based roles, the base salary hiring range for this position is $107,700 to $148,100. For California-based roles, the base salary hiring range for this position is $117,100 to $161,100. For Illinois based roles, the base salary hiring range for this position is $107,700 to $148,100.

Job Category

Program & Project Management

Job Details

Responsibilities

• Own and drive the strategic vision for hosted, third party, and internal events.

• Lead ideation, planning, production, and execution of event programs.

• Partner closely with Salesforce’s Executive Leadership and other business leaders to ensure cross-functional alignment on program goals and key metrics.

• Manage stakeholder communications across the organization including executive expectation setting and briefings around event experience.

• Lead demand generation strategy for executive events to deliver on attendance and pipeline goals and drive return on investment.

• Develop strong relationships with internal sales leaders and teams to deliver on attendance and pipeline goals.

• Track ROI, engagement, and audience feedback to measure results, assess opportunities for improvement, and optimize future events.

• Manage 3rd party vendor relationships with agencies and production partners.

• Develop team standards, process documents, and playbooks that can be shared globally.

• Lead and mentor direct reports and ensure the Salesforce brand is well represented.

Experience & Requirements

• 10+ years relevant experience in event management and marketing.

• 5+ years experience managing teams of 5 or more employees in Go To Market (sales, customer success, marketing) required.

• Experience working closely with Executives (VP+, C-Suite) internally and with customers required.

• Excellent knowledge of and hands-on experience with all aspects of event management, budget management, logistics, vendor negotiation, and marketing.

• Knowledge of working with international regions across time zones and different languages.

• Ability to thrive in a fast-paced environment while multitasking, re-prioritizing projects,

• and communicating priority updates to stakeholders.

• Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and time management skills.

• Excellent executive communication skills, interpersonal skills, and eloquent writing skills.

• Exceptional vendor management skills.

• Able to travel 50% of the time.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100.

Job Category

Job Details

This is not a typical operations role. You are a force multiplier, responsible for architecting the strategy, building the operational engine, and creating the compelling narratives that drive our entire attrition reduction effort. You will transform complex data and ambitious goals into a clear, actionable roadmap and communicate our progress and vision to the highest levels of the organization. If you are a master storyteller who thrives on building structure from ambiguity and driving impactful outcomes, we want to hear from you.

Your Impact & Responsibilities:

Strategic Planning & Roadmap Design:

• Attrition Reduction Strategy: Architect and own the overarching strategy for identifying and saving at-risk customers and growing stable customers. You will define the frameworks for customer health, establish data-driven programs and playbooks for engagement.

• Program Roadmap: Develop and maintain a multi-quarter program roadmap, identifying and prioritizing key initiatives across technology, process refinement, and new strategic tests to continuously improve our retention capabilities.

Operational Excellence & Execution:

• Operating Model Design: Develop the end-to-end operating structure for the Attrition Programs team, defining the rhythm of the business, engagement models, and rules of engagement to ensure maximum efficiency and impact.

• V2MOM & Governance: Drive the development and management of the Attrition Council’s V2MOM (Vision, Values, Methods, Obstacles, Measures), ensuring it serves as the north star for the program. You will own the execution of the operating model, monitor its effectiveness, and make necessary adjustments to keep initiatives on track.

Data-Driven Insights & Executive Storytelling:

• Narrative Development: Translate raw data and complex operational metrics into a clear, compelling story about the root causes of customer churn. Your primary deliverable will often be end-to-end narratives with powerful visuals for executive-level presentations.

• Performance Dashboards: Build and manage a suite of performance dashboards that serve as the single source of truth for program metrics, including at-risk accounts, save rates, revenue saved, and team activity.

Stakeholder Management & Reporting:

• Executive Business Reviews (EBRs): Own the creation and delivery of quarterly business reviews for the CSG executive leadership team. You will synthesize program performance, strategic insights, and forward-looking recommendations into concise, high-impact presentations.

• Cross-Functional Alignment: Design and implement a robust cross-functional alignment model to ensure seamless collaboration with key partners in Sales, Product, and Support, driving a unified approach to resolving customer issues.

Required Qualifications & Experience:

• 12+ years of experience in a Strategy & Operations, Business Operations, Management Consulting, or a similar strategic role, preferably within a high-growth enterprise SaaS environment.

• Mastery of Executive-Level Storytelling: Proven, extensive experience building end-to-end narratives and visually compelling presentations for senior executive audiences. You must be able to transform complex information into a clear, concise, and persuasive story. A portfolio or examples of prior work may be requested.

• Strategic & Operational Expertise: Demonstrated ability to design and implement strategic plans, operating models, and governance frameworks from the ground up.

• Data-Driven Mindset: Strong analytical skills with a proven ability to dissect complex problems, identify root causes using data, and deliver actionable insights.

• Leadership & Influence: Exceptional ability to influence and align stakeholders at all levels, from individual contributors to C-suite executives, in a cross-functional, matrixed organization.

• Customer Success Acumen: Deep understanding of the Customer Success function, customer lifecycle, and the key drivers of churn and retention.

• Program Management: Proven track record of managing large-scale, complex programs and driving them to successful completion.

• Education: Bachelor’s degree required. MBA or equivalent advanced degree is strongly preferred.

• 3+ years of Management Consulting experience preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $214,800 to $327,600. For Washington D.C based roles, the base salary hiring range for this position is $196,800 to $300,200. For California-based roles, the base salary hiring range for this position is $214,800 to $327,600. For Illinois based roles, the base salary hiring range for this position is $196,800 to $300,200. For Massachusetts based roles, the base salary hiring range for this position is $196,800 to $300,200.

Job Category

User Experience

Job Details

What you'll be doing

• Owning the design strategy and standards for Slack’s mobile experience across platforms, ensuring a high quality bar for our shipped applications.
• Ensuring our applications stay up to date with the changes to Operating Systems standards by staying ahead of upcoming releases and devices.
• Lead projects that focus on the core of the Slack experience, ensuring comprehensible information architecture, building best in class patterns, and evolving our offering to meet the unique customer needs for our mobile experience.
• Ensuring the Slack’s design organization is delivering consistent, cohesive, and accessible work to their cross functional partners through advocacy, evangelism, and investing in robust documentation of our design system.
• Ideation and prototyping
• Reviewing, auditing, and critiquing your peers design work for mobile platforms through open office hours and asynchronous workflows.
• Work in close collaboration with Design Leadership to inform and improve our design processes.
• Work cross-functionally with Product and Engineering partners to represent the design team, facilitate design discussions, ensure quality implementation, and play an active role in prioritization and planning.
• Work in the open, comfortably sharing your contributions to solicit feedback from your peers, executives, and cross functional partners.

What you should have

• 7-9 years of experience in an individual contributor role, on a Product Design team with a heavy focus on building experiences for Android and iOS.
• An outstanding portfolio, showcasing excellent application of Product ideation, User centered experiences, and Visual design execution.
• Demonstration of experience and knowledge of building usable, accessible, and modular designs solutions that solve for a wide array of customer archetypes.
• Examples of varying approaches of rapidly prototype concepts individually through design tools, or in close collaboration with engineers, with the goal of bringing alignment of stakeholders of proposed solutions.
• A well displayed understanding of dependencies between design, client and backend technologies and standards.
• Experience that leverages design systems that are used in parallel by designers and engineers.
• Comfort in strategically supporting multiple projects successfully and balancing the needs of different work streams. Collaborating and coordinating across multiple teams and their respective designers.
• Nice to have: Working on personal projects that demonstrate prototyping with code or building your own applications.

Please submit a résumé with links to your portfolio & password to review. Submissions without portfolios or work samples will not be considered.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

Job Category

Software Engineering

Job Details

As ayou will play a critical role in shaping the strategy and execution of our— a key driver of our. This includes building scalable solutions that empower our diverse ecosystem of partners, including Consulting Partners, Resellers, and Independent Software Vendors (ISVs). You’ll be responsible for delivering product experiences that support partner co-selling, transactable marketplaces, and partner-led implementations, ensuring mutual growth and customer success. A deep understanding of the partner value chain and the ability to design applications for scale using AI, Agentic transformation, automation, and compliance will be central to your impact.

Role Overview

Key Responsibilities

• Develop an overall Product/Service strategic vision in partnership with Business Application Owners, BPG Leads, UX, Engineering, Architecture, and Leadership.

• Disseminates strategic vision to all Product Managers within the Product Line to influence Product-Level Roadmap and prioritization.

• Owns combined Product Line Roadmap comprised of key components of each individual product roadmap which ensures return on investment (ROI), consistent user experience, and measurable value delivery to Business Partners.

• Assist with product solution vision, strategy, investment allocation and roadmap development for each Product Roadmap within the Product Line, and communicates prioritization of initiatives to Product Managers.

• Champion AI maturity across teams. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.

• Leads Pre and Post-Program Increment (PI) Planning for the portfolio and assist in adjusting PI plans as needed based on budget, capacity, scope, and prioritization.

• Leads the implementation with Engineering, informing the solution design, technical debt, and other considerations.

• Responsible for reviewing operational health, capacity, incidents, and general performance of existing products and services.

• Collaborates and coordinates across Product Managers to maintain high standards of product/service performance, backlog health, roadmap planning, and Customer Engagement.

• Reviews overall progress and delivery of solutions and communicates solution delivery targets, milestones and achievements to Stakeholders, Customers, Business Partners, and BPG Portfolio Manager.

• Works with Portfolio Manager and Business Partner Groups on solution prioritization and resource allocation for cross-team initiatives.

• Anticipates and plans future business capabilities according to market trends, user and customer feedback, architectural roadmaps, and product/service performance.

• Manages allocation of capacity to different types of work (KLO, Project/Program, F&E, M&A) within the product line to maintain high user experience, product health, scalability, and delivery of committed initiatives).

• Works with Engineering to prioritize incident resolution, tech debt, technology improvements, and innovation.

• Works with Enterprise Architects to align business capability needs to technology roadmaps and market trends across product plaforms.

• Establish and train MSP teams on standard operating procedures and best practices

• Ensures engineering teams are following BT’s DevSecOps and DORA standards

• Manages staff and provides leaders coaching / guidance on the technical development of the team

Key Accountabilities

• Accountable for owning and driving Business Intimacy between Business Technology and the Business Application Owner, which includes overall relationship health. The relationship must operate as a partnership based on trust and a shared mission to build and deliver value by aligning objectives, interests, and strategies between the two parties.Define Product Line Strategy, Roadmap, & Key Milestones.

• Accountable for value of technology, products, and services delivered to Business Partners.

• Accountable for talent staffing, resourcing, allocation, and organizational design

• Coordinates Funding & management of products across value streams.

• Prioritizes initiatives within the Product Line into a singular list.

• Accountable for the holistic user experience of the Product Line.

• Accountable for documentation and maintenance of the combined strategic Roadmap of the Product Line.

• Accountable for the ROI of investment into the Product Line according to measurable delivery of business value.

• Accountable for continual Product Line updates to all partners and stakeholders.

Experience / Skills Required:

• 15+ years product management and/or product development experience

• 6+ years team leadership or coaching experience

• 6+ years experience with Salesforce products such as Sales Cloud, Salesforce Lightning, and ServiceCloud

• 6+years experience with enterprise Chatbot, AI, NLP technologies,conversational UI productsand frameworks

• Experience with understanding of Indirect Sales

• Experience with Partner Relationship Management systems

• Experience with leadership skill development and healthy teaming

• Strong knowledge in information technology architecture components, principles, procedures and practices

• Practical experience leading the development and maturation of DevSecOps and engineering quality practices and standards.

• Practical experience with product management tools / practices such as jobs frameworks, product / business model canvas, empathy maps, opportunity trees, etc.

• Practical experience with organizations operating with agility at scale

• Experience with design thinking, design sprints, or experiment creation methods

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom

• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

• Ability to influence without formal authority and strong facilitation skills

• Excellent team player able to work with virtual and global cross functional teams

• Experience working with growing global teams

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.