Director Customer Success Management jobs at Salesforce in United States, Indianapolis

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Job Title: Senior Manager, Product Management – Public Sector Data Strategy

Your Impact - Responsibilities

• Define and champion a public sector portfolio data strategy that drives business value, operational efficiency, and compliance

• Partner with data architecture teams to contribute to governance standards, common definitions, and data dictionaries

• Assess data trends, transaction volumes, and reporting needs to inform prioritization and product roadmaps

• Anticipate and translate emerging regulatory and business requirements into actionable backlog items

• Collaborate with stakeholders to enhance data visibility, accessibility, and reporting across teams and systems

• Advocate for a data-informed culture, ensuring business context is embedded in data-related initiatives

• Own the backlog for data-focused product enhancements, ensuring alignment with portfolio priorities and delivery plans

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience

• 7+ years in product management, data strategy, analytics, or related disciplines, preferably in the public sector or regulated environments

• Strong understanding of data governance and compliance considerations for federal customers

• Proven success influencing cross-functional teams and aligning business and technical priorities

• Exceptional analytical, problem-solving, and storytelling skills to convey value to both executives and technical teams

• Comfortable navigating complex, ambiguous, and evolving business landscapes

• Demonstrated ability to translate regulatory requirements into actionable product strategies

• Ability to balance quick wins with long-term strategy for data enablement and compliance

Preferred Qualifications

• Experience supporting public sector go-to-market functions or working in regulated industries.

• Familiarity with Salesforce internal systems, governance processes, orSalesforce-on-Salesforcepractices

• Knowledge of federal data handling regulations (e.g. FedRAMP, CMMC, FISMA, IL4, IL6, NIST 800-53) and their impact on data strategy

• Familiarity with data governance frameworks

• Experience with data management platforms, analytics tools, and reporting solutions (Salesforce, Snowflake, Tableau, etc)

• Strong understanding of data security, sanitization, and access control models in highly regulated environments

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

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Job Details

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce and Own products.

• Attain a Trusted Advisor status with both key business and technical decision-makers.

• Identify key industry business process areas for the opportunity to use the Salesforce platform.

• Lead DR planning activities and provide relevant technical recommendations on solutions to customers’ business needs in this area.

• In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.

• Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.

• Provide proactive communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

• Provide timely account or issue executive level summary status reports both internally and to the customer.

• Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.

Minimum Requirements

• Minimum of five years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Proficiency with both declarative and programmatic product features in Salesforce.

• Proficiency with use of the Salesforce APIs.

• Multiple Salesforce certifications preferred.

• Experience in dealing with large, complex, distributed systems-scale business.

• Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

• Ability to prioritize, multi-task, and perform effectively under pressure.

• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

• Second language is a benefit.

• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

: This role is Office-Flexible, with the expectation that you will work in-person from a Salesforce office three days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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In this visible and exciting role, the Director, Revenue Recognition Strategy, will beresponsible for assisting in monthly and quarterly processes including Stand alone selling price (SSP) analysisand reporting. The role will also share responsibilities for SOX compliance,maintenance and integration of acquired entities, and system projects within theenvironment working across many different functions including Finance, Product, Sby acquisitions, revenue recognition requirements, and strategic shifts in go-to-Responsibilities:

• Review SSP calculations and continue to enhance and streamline operational processes as business evolves

• Review and identify gaps in policies, including SSP, and procedures stemming from new go-to market and sales initiatives

• Draft technical accounting memos related to relevant new guidance and/or non-standard transactions and business models

• Create presentations to deliver to company management and external auditors on non-standard and highly technical topics

• Assist with IT system projects including Revenue Management System upgrades and acquired entity integration

• Work closely with various business partners to address technical revenue recognition concerns for potential new deal models, pricing and packaging changes, and partnerships

• Work with our Revenue Recognition team and respective business partners toimprove existing processes and identify areas for automation

• Work with the Revenue Recognition team and respective business partners todevelop and maintain SOX Compliance

Experience/Skill Required:

• 8-10+ years combined Big 4 and/or Industry finance experience; 6+ years revenue recognition experience

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Very proficient in ASC 606 and SOX accounting standards

• Experience researching technical accounting topics and drafting technical accounting memos and policies

• Strong MS Excel skills

• Strong attention to detail

• Ability to successfully lead a team

• Project Management skills including planning, task assignment, status tracking and reporting

• Excellent interpersonal skills; ability to articulate verbally and written,

• Willingness to appropriately debate difficult issues; ability to think quickly andpresent to an audience

• Cultural sensitivity and awareness of regional business practices

Experience/Skill Desired:

• CPA/CRC

• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative

• Ability to establish relationships with new and existing executives across functions

• Ability to quickly grasp company operations and business drivers

• Experience in the hi-tech industry preferred

• Experience using Salesforce

• Experience using Revenue Management Software (Zuora Revenue)

• Experience using Tableau highly preferred

This role is hybrid and goes into the office 3 days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Job Details

Role Description

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer.

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Salesforce Certifications (Data Cloud Consultant).

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Additional Salesforce product certifications are a plus (AI Associate,Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant)

• Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks, data wrangling, machine learning)

• Experience working with Enterprise-level customers.

This role is office-flexible, with a requirement to be in office a minimum 3 days per week

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Responsibilities:

• Be a trusted Agentforce + Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI.

• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud.

• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.

• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI

• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

• Drive thought leadership through mentoring and knowledge sharing

As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
Basic Requirements:

• Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI

• Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.

• Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud

• Deep understanding of data modeling, integration architectures, and data governance best practices.

• Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive

• Ability to facilitate discussions and translate technical concepts& solutions into tangible business value and ROI for customers

• Ability to demonstrate basic understanding and stay up-to-date with emerging data-related and AI technologies

• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotelywith customers and colleagues

• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.

Preferred Requirements:

• Portuguese-speaking highly preferred.

• Experience in aconsulting.implementationPartner for Data Cloud/CDP

• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture

• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc

• Experience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or Commerce

• Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development

• Experience in programming languages such as Python, Java, .Net, SQL

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

Your Impact

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.

• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.

• Help your customers achieve their business goals and outcomes on the Salesforce platform by:

  • Coordinating the completion of the Signature Success catalog of services as required for your customer.

  • Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.

  • Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.

• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.

• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.

Minimum Requirements

• Minimum of 10-15+ years of work experience in one or more of the following: Technical Customer Success,Salesforce CRMor SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.

• Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.

• 4+ years’ experience in management consulting services,

• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.

• Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.

• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

• Knowledge of software development process and design methodologies.

• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Preferred Requirements

• Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant).

• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

• Experience working with Enterprise-level customers.

Note:This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue,Chicago, Indianapolis, Atlanta).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement