Salesforce Success Architect 

United States, Indiana, Indianapolis 

933981973

Job Category

Job Details

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce and Own products.

• Attain a Trusted Advisor status with both key business and technical decision-makers.

• Identify key industry business process areas for the opportunity to use the Salesforce platform.

• Lead DR planning activities and provide relevant technical recommendations on solutions to customers’ business needs in this area.

• In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.

• Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.

• Provide proactive communications in the event of a service degradation or disruption.

• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

• Provide timely account or issue executive level summary status reports both internally and to the customer.

• Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.

Minimum Requirements

• Minimum of five years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

• Proficiency with both declarative and programmatic product features in Salesforce.

• Proficiency with use of the Salesforce APIs.

• Multiple Salesforce certifications preferred.

• Experience in dealing with large, complex, distributed systems-scale business.

• Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

• Ability to prioritize, multi-task, and perform effectively under pressure.

• Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

• Second language is a benefit.

• Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

: This role is Office-Flexible, with the expectation that you will work in-person from a Salesforce office three days per week.

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Posting Statement

For New York-based roles, the base salary hiring range for this position is $145,200 to $199,700. For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500. For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500.