Senior Technical Architect jobs at Salesforce in Netherlands, Enschede

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Job Details

Responsibilities:

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.

• Act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers.

• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature.

• Single point of customer accountability building and maintaining strong, trusted relationships.

• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts.

Preferred Qualifications and Skills:

• Experienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.

• Knowledge & technical depth with Salesforce products (including Sales Cloud, Service Cloud, Industries Cloud, Data Cloud, Agentforce etc), platform features, capabilities, and standard methodologies is a must due to the nature of the role & customers it will serve.

• Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers

• Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organisation.

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.

• Knowledge in one or more lines of business

• A curious nature, willing to continually expand knowledge of Salesforce products and industry trends.

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Job Category

Job Details

YOUR IMPACT

• Ensure scalable and standard methodology solutions to meet and exceed customer needs.

• Guide the evaluation of business and technical requirements.

• Build relationships with key collaborators and team members.

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.

• Review and guide project vision and direction, implementation approach and key artefacts.

• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.

• Where required, hands-on application configuration to meet customer needs.

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.

• Where required, support pre-sales activities to position Salesforce Services.

• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

REQUIRED QUALIFICATIONS

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.

• Ability to analyze, design, and optimize business processes via technology and integration.

• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.

• Work independently and as part of a distributed team and a willingness to take ownership of problems.

• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

• Available to travel regionally depending on customer needs.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

• Ability to build and maintain key relationships with C-level / mid level and key decision makers.

• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.

• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

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Posting Statement