Senior Instructor Data/ Analytics Solutions jobs at Salesforce in Ireland, Dublin

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Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and own the entire solution cycle through close collaboration with other high performing teams.
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
• To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external stakeholders

• Understanding the unique business requirements of customers within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Fluent Italian and English.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Job Details

Responsibilities

• Lead a team of experienced escalation specialists to accomplish team objectives.
• Engage with team members to document professional goals and provide career mentoring.
• Establish collaborative relationships with leaders in organizations that include Account Success, Support, Renewals, Sales, and CIC.
• Engage with customers and account teams to solve problems quickly and thoroughly.
• Develop innovative projects to further our team's value both externally and internally.
• Drive team initiatives that support quality, consistency, and growth.
• Incorporate AI / automation wherever possible to facilitate workforce scalability.
• Ensure your team manages escalations with effective mitigation, communication, and empathy.
• Update stakeholders and senior leadership on escalations, issue trends, proactive risk identification, and other topics related to their businesses.
• Manage individual performance to ensure all team members are maximizing value and contribution.
• Develop and implement best practices for escalation management, aiming for continuous improvement in resolution times and customer satisfaction.
• Analyze escalation trends to identify root causes and work cross-functionally to implement preventative measures.
• Act as a point of escalation for complex or high-priority customer issues, providing guidance and support to the team.
• Foster a culture of accountability, continuous learning, and customer-centricity within the team.
• Prepare and present regular reports on escalation metrics, performance, and strategic initiatives to leadership.
  

Requirements

• Experience in leadership, specifically managing customer-facing or support teams.
• Interest in ongoing professional development and staying abreast of industry best practices.
• Knowledge of AI and a strong desire to explore and implement automation solutions to enhance team efficiency.
• Strong desire to develop talent and a proven track record of mentoring and coaching team members.
• Flexibility to accommodate dynamic customer escalations, including occasional after-hours or weekend availability.
• Responsiveness to urgent requests by executives, colleagues, and customers, demonstrating a calm and effective approach under pressure.
• Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Demonstrated problem-solving skills with a methodical and analytical approach.

Education/Certs

• Bachelor's degree in Business Administration, Computer Science, or a related field (required).
• Master's degree in a relevant field (plus).
• PMP, ITIL, or other relevant customer service/project management certifications (plus).

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Posting Statement

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Job Details

• Act as the primary project manager across written proposals and supporting materials—ensuring quality, consistency, and on-time delivery.
• Manage complex, high-visibility RFP and proposal responses aligned to Salesforce’s Life Sciences industry.
• Collaborate with stakeholders across sales, solution engineering, product, legal, and marketing to gather inputs and develop clear, compelling responses.
• Ensure proposals reflect Salesforce’s messaging, positioning, and brand standards.
• Contribute to and help strengthen Salesforce’s Life Sciences product roadmap and differentiators.
• Build trusted relationships across internal teams and develop a deep understanding of Salesforce’s structure to efficiently drive proposal development..
• Maintain and improve the Life Sciences RFP content library to ensure high-quality, up-to-date, and reusable proposal content.
• Contribute to continuous innovation exploring how AI can improve and streamline the Proposal process
• Drive impactful projects that improve team efficiency and stakeholder support.
• Review and improve project management processes to ensure consistency and quality.
• Analyse data to inform process improvements and share insights with the team.
• Support teammates, fostering an inclusive and collaborative environment.

• 5–7+ years of experience in proposal management, business development or project management—ideally within Life Sciences, CROs, or technology vendors supporting the industry.
• Understanding of Life Sciences business processes, regulatory dynamics, and technology needs.
• Experience working in or leading Agile projects.
• Excellent organisational, communication, and presentation skills.
• Proven ability to manage multiple projects and deadlines simultaneously in a dynamic environment.
• Strategic thinker with the ability to prioritise and adapt to shifting business needs.
• Executive presence with strong interpersonal skills—comfortable influencing stakeholders and challenging the status quo when needed.
• Advanced proficiency with Salesforce CRM (custom objects, queues, reports, dashboards, etc.).

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Posting Statement

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Job Details

Responsibilities

• Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives

• Develop an understanding and knowledge of customers’ Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds

• Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs

• Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

• Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

• Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement Plan.

• Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth

• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator

• Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals

• When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

• Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Skills:

• Solid understanding of Salesforce product and platform features, capabilities, and best use.

• Ability to articulate the importance and value of Governance to Business and IT executives

• A good understanding of enterprise architecture principles is strongly preferred

• Ability to quickly grasp and distinctly explain technological and business concepts

• Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success

• Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• The ideal candidate should have an understanding of a retail company's e-commerce strategy, including omnichannel integration and online sales support, as well as insight into what customer lifetime value, digital engagement, and conversion optimisation.

Required Skills:

• Experienced professional with 7-10 years of relevant industry expertise

• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry

• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers

• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections

Benefits & Perks

• Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Job Details

• Build rich, intuitive and elegant user experience and the backend that supports the GUI with a team of experienced software developers on very large data sets.
• Commit to your customers’ success by owning the experience end to end; all the way from design, through development, validation, deployment and support in production.
• Commit to disciplined Software Engineering - tech specs are second nature to you, code reviews are a way of life, and your high quality code is always production ready.
• Use your prior experience to make sound design decisions, account for all the abilities of enterprise scale software, resolve complex technical issues and promote innovation. Be an example for engineering excellence!

• Acquired at minimum of Bachelor’s degree in Computer Science/ Engineering or equivalent work experience .
• 6+ years of hands-on software development experience with extensive experiencewith programming language and frameworks like Java, Python, C++/C#, Spring, Node.js, etc.
• Knowledge of UI technologies and frameworks such as Javascript, HTML, CSS, React.js, D3.js, DC.js, Bootstrap, npm, Grunt, Jasmine.
• Experience with database systems like Oracle, MySQL, Postgres including familiarity with developing SQLs for data queries and manipulations.
• Track record of success in delivering software products with rich GUI features and workflows along with backend code that powers the GUI.
• Demonstrated leadership in mentoring small teams in the process of conceptualizing, designing, implementing and shipping quality deliverables.
• Demonstrated passion, ability, a willingness to learn quickly and a mindset to make a difference. You are an effective communicator and work equally well in a team or by yourself. You get stuff done!
• Ability to debug, troubleshoot, and optimize software systems for performance and reliability
• Experience with AI/ML technologies and their integration into platform services.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Job Details

The following skills will help ensure your success in the role:

Cross-Functional Relationship Management

* Builds trusted partnerships and works cross-functionally to share information and resources, problem-solving, and produce better outcomes
* Work with sales stakeholders to align on high-level business priorities for the quarter and year
* Build and deliver presentations to management, C-Level Executives, and sales executives

Data Analytics

* Analyse sales performance and health of the business to create programs addressing pipeline and productivity gaps and standardize processes
* Leverage reports and data to gain quantitative insights into a business challenge

Program Design & Delivery

* Synthesise data and create programs to address gaps in the business, bringing in cross-functional teams as needed
* Develops creative net new approaches or processes to solve new or emerging problems
* Delivers compelling & impactful programs to large & diverse audiences of sellers; comfortable presenting to large groups

Operational Implementation

* Structured project management skills with the ability to engage in the right actions and cross-functional teams to drive successful goal attainment and consistently produce strong results despite day-to-day challenges
* Operationalize the program from start to finish, which includes managing the execution across multiple cross-functional teams, delivery, follow-up, and managing-up engagement metrics post-program launch
* Change management based on program performance and Key Performance Indicators

* Establishes a spirit of teamwork and leads by example
* Asks questions and seeks out input from others to develop the best solutions and ideas
* Fosters a culture of interdependence, encouragement, teamwork, collaboration, and communication

Minimum Requirements

* 7+ years of experience in management consulting, executive communications, storytelling, or strategic messaging.
* Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels.
* Proven ability to create compelling executive narratives and messaging.
* Experience working with C-level executives and senior stakeholders.
* Expertise in presentation design and visual storytelling, including PowerPoint and Google Slides.
* Strong understanding of corporate strategy, business insights, and executive communications.
* Experience leading cross-functional projects and driving alignment across teams.
* Highly organized with the ability to manage multiple priorities in a fast-paced environment.
* Self-starter who thrives in a dynamic and evolving setting.
* Bachelor's degree or equivalent experience required; MBA preferred. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

* Knowledge of customer success, customer support, and industry trends; Salesforce certifications are a plus.
* Familiarity with Salesforce, CRM, or digital transformation trends.
* Familiarity with data and analytics to support data-driven decision-making.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

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Job Details

What you’ll be doing:

• Employ your wealth of sales knowledge, with new technologies, and AI modeling to identify and position Agentforce opportunities with potential customers.

• Collaborate and work closely Salesforce Sales team to find opportunities to drive Agentforce growth at current and new customers

• Use your extensive knowledge of Salesforce particularly Agentforce to articulate to our customers how the Salesforce Product stack can deliver tailored solutions to transform their customer engagement while fitting within their existing architecture

• Conduct comprehensive technical discovery to analyze sophisticated business problems and demonstrate how Agentforce’s capabilities can deliver impact at scale

• Source and qualify Agentforce opportunities that fit our ideal customer profile.

• Demonstrate your adeptness at leading comprehensive discovery conversations, unearthing prospective customers’ critical business needs and resolving if and how Agentforce can be a solution.

• Conduct in-depth discovery sessions to assess client’s sophisticated business needs, demonstrating what Agentforce delivers as a detailed and scalable solution

• Craft and present compelling Points of View (POVs) that underscore the tangible value of Agentforce across both technical and business partners

• Collaborate across cross-functional teams to show up as “One Salesforce” and ensure a seamless client experience throughout the entire sales process

• Highlight how our solutions align seamlessly with clients' long-term strategic objectives

• Apply your outstanding ability to combine deep discovery with your own point of view to present compelling Agentforce use cases that resonate with buyers

What you should have:

• 2+ years of experience in enterprise and commercial B2B sales within the context of highly technical sales

• Deep understanding of AI and machine learning concepts, understanding of the agent platform, how to configure and set up agents, hook them into existing flows, automation, api connection, etc.

• Experience with AI-driven customer engagement solutions and the Salesforce platform (i.e. Sales, Services, Marketing, Data Cloud)

• Sophisticated intuition for business and able to conduct technical in-depth discovery mapping aligning clients needs to Salesforce's platform and Agentforce capabilities

• Strong technical selling skills including the ability to explain AI models ad solutions to non-technical clients and how AI capabilities and solutions can translate to business outcomes

• A proven track record of consistently surpassing sales targets within a technical sales environment, underscoring your proficiency in intricate sales processes.

• Outstanding communication and negotiation skills honed through your experience

• A Bachelor's degree or equivalent experience with extensive background in technology sales

Characteristics:

• This role requires an outstanding blend of technical depth, sales competence, and can articulate complex AI-driven solutions to a mix of customers.

• Results motivated: you show your ability to exceed sales goals.

• Business-focused outlook: Skillfully translates technical solutions into palpable business value

• A talent forrelationship-building:Establishes enduring client connections, rooted in your extensive sales expertise.

• A curiosity about problem-solving: Devises innovative solutions to address sophisticated client challenges, using your extensive technology sales experience

• Technical Skills: Ability to understand sophisticated technical solutions and clearly articulate business value to businesses and technical partners

• Creativity. Agile, roll-up-your-sleeves demeanor. Progress over perfection.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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