Senior Director Competitive Intelligence jobs at Salesforce in Ireland, Dublin

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Job Details

Responsibilities

• To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs showing business value
• Coordinate and own the entire solution cycle through close collaboration with other high performing teams.
• Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.
• To fully understand and clearly articulate the benefits of Salesforce to customers at every level, examples include; Administration/IT Staff, managers and "C" level executives.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.
• Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external stakeholders

• Understanding the unique business requirements of customers within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
• Track record of solution engineering, consultancy, delivery or training success for a software solution organization. We are open to a variety of backgrounds for the role.
• Solid oral, written, presentation and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology and sharing knowledge.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, loves to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Fluent Italian and English.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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Posting Statement

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Job Details

In this role, you will lead the ER function in the France, Central and South Regions, including emerging markets UAE and KSA. You will set the strategy for ER in the France, Central and South Regions, in alignment with the wider local ES function and the Global and EMEA ER strategy. You will manage a team of 4 ER professionals across France and Spain.
Collaboration and Relationship building

• Collaborate and partner with ESBPs, Employment Legal and Employee Success COEs to achieve high quality, seamless ES support, and represent as “1 ES” to the business
• Partner closely with global and regional ER team members, share best practice and leverage support from each other
• Manage a constructive relationship with the Works councils in the region, leveraging the Labor Relations team partnership

Investigations and Core ER activity

• Conduct investigations on more complex or escalated ER cases across EMEA (conducts investigations, supports performance management, run disciplinary, grievance and separation processes)
• Conduct joint investigations with the CSE in France as required
• Demonstrate a proven track record of managing complex casework
• Restructure and RIF Activity
• Lead individual restructures and work in partnership with wider ES teams to execute on collective redundancy programs including RCCs, applying local legal processes and Salesforce practice and policy
• Partner with the wider EMEA ER team to create and sustain positive employee relations programs and standard methodologies across the region
• Manage executive exits, negotiations with external counsel, balanced with Financial and legal risk management

Other

• Coach business leaders and people managers through ER challenges, handling business risk and balancing commercial decisions with employee welfare
• Deliver and facilitate training as required on ER processes
• Generate, analyze and report on metrics to share themes and trends to the business. Maintain excellent data hygiene in the ER case management system
• Share business insights into ER trends and themes with ESBP leaders on a quarterly basis
• Lead or participate on special projects/programs requiring ER internal partner input, as needed (e.g. HR Compliance activity).
• Make informed and measured judgement calls in complex pressurized situations, ensuring we consult with key stakeholders to achieve the best possible outcome while balancing risk to the company and staying true to our company values.
• Create executive summaries for senior stakeholders, outlining key challenges, risks, issues, assumptions including possible and recommended course/s of action to reach a resolution.

Desired skills and experience

• Demonstrated experience in Employee Relations and Works Council/ Trade Union management
• Fluency in English and French is preferred, one other language would be ideal.
• Experience as an HR BP with material ER exposure or as an ER specialist
• Proven negotiation skills and an ability to influence others
• Excellent written and verbal communication skills
• Ability to build strong partnerships and work effectively in a matrixed environment with leaders and ES colleagues
• A Human Resources; Industrial relations or other related degrees
• Experience working in a fast-paced environment, preferably in a high growth technology company although this is not a requirement.

Benefits & Perks
Check out ourwhich explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more

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Posting Statement

Job Category

Job Details

Responsibilities

• Lead a team of experienced escalation specialists to accomplish team objectives.
• Engage with team members to document professional goals and provide career mentoring.
• Establish collaborative relationships with leaders in organizations that include Account Success, Support, Renewals, Sales, and CIC.
• Engage with customers and account teams to solve problems quickly and thoroughly.
• Develop innovative projects to further our team's value both externally and internally.
• Drive team initiatives that support quality, consistency, and growth.
• Incorporate AI / automation wherever possible to facilitate workforce scalability.
• Ensure your team manages escalations with effective mitigation, communication, and empathy.
• Update stakeholders and senior leadership on escalations, issue trends, proactive risk identification, and other topics related to their businesses.
• Manage individual performance to ensure all team members are maximizing value and contribution.
• Develop and implement best practices for escalation management, aiming for continuous improvement in resolution times and customer satisfaction.
• Analyze escalation trends to identify root causes and work cross-functionally to implement preventative measures.
• Act as a point of escalation for complex or high-priority customer issues, providing guidance and support to the team.
• Foster a culture of accountability, continuous learning, and customer-centricity within the team.
• Prepare and present regular reports on escalation metrics, performance, and strategic initiatives to leadership.
  

Requirements

• Experience in leadership, specifically managing customer-facing or support teams.
• Interest in ongoing professional development and staying abreast of industry best practices.
• Knowledge of AI and a strong desire to explore and implement automation solutions to enhance team efficiency.
• Strong desire to develop talent and a proven track record of mentoring and coaching team members.
• Flexibility to accommodate dynamic customer escalations, including occasional after-hours or weekend availability.
• Responsiveness to urgent requests by executives, colleagues, and customers, demonstrating a calm and effective approach under pressure.
• Exceptional written and verbal communication skills, with the ability to articulate complex issues clearly and concisely to diverse audiences.
• Ability to operate effectively in a fast-paced, high-pressure environment while maintaining a customer-focused approach.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Demonstrated problem-solving skills with a methodical and analytical approach.

Education/Certs

• Bachelor's degree in Business Administration, Computer Science, or a related field (required).
• Master's degree in a relevant field (plus).
• PMP, ITIL, or other relevant customer service/project management certifications (plus).

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Posting Statement

Job Category

Job Details

• Act as the primary project manager across written proposals and supporting materials—ensuring quality, consistency, and on-time delivery.
• Manage complex, high-visibility RFP and proposal responses aligned to Salesforce’s Life Sciences industry.
• Collaborate with stakeholders across sales, solution engineering, product, legal, and marketing to gather inputs and develop clear, compelling responses.
• Ensure proposals reflect Salesforce’s messaging, positioning, and brand standards.
• Contribute to and help strengthen Salesforce’s Life Sciences product roadmap and differentiators.
• Build trusted relationships across internal teams and develop a deep understanding of Salesforce’s structure to efficiently drive proposal development..
• Maintain and improve the Life Sciences RFP content library to ensure high-quality, up-to-date, and reusable proposal content.
• Contribute to continuous innovation exploring how AI can improve and streamline the Proposal process
• Drive impactful projects that improve team efficiency and stakeholder support.
• Review and improve project management processes to ensure consistency and quality.
• Analyse data to inform process improvements and share insights with the team.
• Support teammates, fostering an inclusive and collaborative environment.

• 5–7+ years of experience in proposal management, business development or project management—ideally within Life Sciences, CROs, or technology vendors supporting the industry.
• Understanding of Life Sciences business processes, regulatory dynamics, and technology needs.
• Experience working in or leading Agile projects.
• Excellent organisational, communication, and presentation skills.
• Proven ability to manage multiple projects and deadlines simultaneously in a dynamic environment.
• Strategic thinker with the ability to prioritise and adapt to shifting business needs.
• Executive presence with strong interpersonal skills—comfortable influencing stakeholders and challenging the status quo when needed.
• Advanced proficiency with Salesforce CRM (custom objects, queues, reports, dashboards, etc.).

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Posting Statement

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Job Details

• Build rich, intuitive and elegant user experience and the backend that supports the GUI with a team of experienced software developers on very large data sets.
• Commit to your customers’ success by owning the experience end to end; all the way from design, through development, validation, deployment and support in production.
• Commit to disciplined Software Engineering - tech specs are second nature to you, code reviews are a way of life, and your high quality code is always production ready.
• Use your prior experience to make sound design decisions, account for all the abilities of enterprise scale software, resolve complex technical issues and promote innovation. Be an example for engineering excellence!

• Acquired at minimum of Bachelor’s degree in Computer Science/ Engineering or equivalent work experience .
• 6+ years of hands-on software development experience with extensive experiencewith programming language and frameworks like Java, Python, C++/C#, Spring, Node.js, etc.
• Knowledge of UI technologies and frameworks such as Javascript, HTML, CSS, React.js, D3.js, DC.js, Bootstrap, npm, Grunt, Jasmine.
• Experience with database systems like Oracle, MySQL, Postgres including familiarity with developing SQLs for data queries and manipulations.
• Track record of success in delivering software products with rich GUI features and workflows along with backend code that powers the GUI.
• Demonstrated leadership in mentoring small teams in the process of conceptualizing, designing, implementing and shipping quality deliverables.
• Demonstrated passion, ability, a willingness to learn quickly and a mindset to make a difference. You are an effective communicator and work equally well in a team or by yourself. You get stuff done!
• Ability to debug, troubleshoot, and optimize software systems for performance and reliability
• Experience with AI/ML technologies and their integration into platform services.

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Posting Statement

Job Category

Job Details

The following skills will help ensure your success in the role:

Cross-Functional Relationship Management

* Builds trusted partnerships and works cross-functionally to share information and resources, problem-solving, and produce better outcomes
* Work with sales stakeholders to align on high-level business priorities for the quarter and year
* Build and deliver presentations to management, C-Level Executives, and sales executives

Data Analytics

* Analyse sales performance and health of the business to create programs addressing pipeline and productivity gaps and standardize processes
* Leverage reports and data to gain quantitative insights into a business challenge

Program Design & Delivery

* Synthesise data and create programs to address gaps in the business, bringing in cross-functional teams as needed
* Develops creative net new approaches or processes to solve new or emerging problems
* Delivers compelling & impactful programs to large & diverse audiences of sellers; comfortable presenting to large groups

Operational Implementation

* Structured project management skills with the ability to engage in the right actions and cross-functional teams to drive successful goal attainment and consistently produce strong results despite day-to-day challenges
* Operationalize the program from start to finish, which includes managing the execution across multiple cross-functional teams, delivery, follow-up, and managing-up engagement metrics post-program launch
* Change management based on program performance and Key Performance Indicators

* Establishes a spirit of teamwork and leads by example
* Asks questions and seeks out input from others to develop the best solutions and ideas
* Fosters a culture of interdependence, encouragement, teamwork, collaboration, and communication

Minimum Requirements

* 7+ years of experience in management consulting, executive communications, storytelling, or strategic messaging.
* Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels.
* Proven ability to create compelling executive narratives and messaging.
* Experience working with C-level executives and senior stakeholders.
* Expertise in presentation design and visual storytelling, including PowerPoint and Google Slides.
* Strong understanding of corporate strategy, business insights, and executive communications.
* Experience leading cross-functional projects and driving alignment across teams.
* Highly organized with the ability to manage multiple priorities in a fast-paced environment.
* Self-starter who thrives in a dynamic and evolving setting.
* Bachelor's degree or equivalent experience required; MBA preferred. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

* Knowledge of customer success, customer support, and industry trends; Salesforce certifications are a plus.
* Familiarity with Salesforce, CRM, or digital transformation trends.
* Familiarity with data and analytics to support data-driven decision-making.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

Job Category

Job Details

Key Responsibilities:

• Partner with your aligned sales leadership to communicate and deliver Salesforce’s entrepreneurial value proposition.
• Work closely with Sales AVP/RVPs to develop account strategies to drive growth for the accounts in your sector.
• Build, cultivate, and grow a multi-disciplinary team of SEs with a varied and complementary set of skills, ensuring strategic alignment with the company's long-term goals.
• Attract, develop, and retain premier talent, encouraging a culture of performance, innovation, and career growth across the organisation.
• Communicate the Regulated Industries vision and strategic objectives to ensure your team is aligned with the overall company strategy.
• Act as an evangelist for both the Irish Market and HLS to various internal partners, influencing and driving cross-functional initiatives.
• Lead customer engagements by facilitating high-level discussions at the CxOs level within your market, positioning Salesforce as a strategic partner.
• Oversee and support AE/SE teams in crafting and delivering compelling value propositions that resonate with customer needs across a range of industries.
• Run calibrated experiments to find new, better, and efficient ways of delivering balanced growth with transformational deals powered by Agentforce.
• Drive pipeline generation through strategic sales and marketing initiatives, and support sales acceleration activities.
• Develop strategies to nurture and grow existing customers.
• Champion the adoption and scaling of new tools/programs to enhance team productivity, expertise, and collaboration.
• Promote continuous team learning and be an early adopter of new learning and development programs.
• Participate in and actively contribute to the leadership team for the UKI Solution Engineering Regulated Industries Team, driving central initiatives and organisational change.

Role Requirements:

• Consistent track record to build and lead high-performing teams while fostering a collaborative, innovative culture at a strategic level.
• Proven record of delivering revenue targets and driving strategic growth initiatives while maintaining a strong focus on team development and organisational growth.
• A deep passion for technology, innovation, and driving continuous improvement across the organisation.
• Extensive understanding of cloud computing technologies and the ability to articulate their business benefits clearly to senior partners and CxOs-level executives.
• Exceptional communication and presentation skills, both written and verbal, with the ability to influence and inspire at all levels of the organisation.
• A forward-thinking and strategic approach with a strong focus on execution and delivering measurable outcomes that align with the company's long-term goals.
• Aligned with the high-performance culture at Salesforce, holding themselves and their team to the highest standards, and providing relevant feedback and guidance to get it right.

Experience

• Experience in a leadership role within software sales organisations, with expertise in pre-sales leadership - guiding, shaping and aligning individuals towards a common goal.
• Previously held joint accountability with sales for an assigned customer segment and associated revenue target.
• Active in the Salesforce ecosystem in a customer engagement role.
• Understanding the unique business requirements of customers within multiple industries andtranslating/communicatingthose needs into a compelling vision and roadmap for our customers.

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Posting Statement