Solution Engineer Service Cloud jobs at Salesforce in Australia, Sydney

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Our platform is trusted by the best because itthe best — and as an Account Executive, you’ll be at the forefront of that transformation.
You’ll be joining a high-performing, supportive team that believes in

What You'll Be Doing

• Driving the full sales cycle, from prospecting to close

• Partnering closely with marketers to understand their needs and show how our platform helps them connect, convert, and grow

• Owning and nurturing key relationships — internally and externally

• Collaborating with a brilliant, diverse team across sales, engineering, and customer success

• Contributing your voice — we want your ideas, not just your pipeline

• Forecasting and reporting with transparency and precision

Who We’re Looking For

You might be a great fit if you:

• Have a track record of hitting or exceeding targets

• Are curious and eager to understand your customers’ world

• Want to stay close to the creative, fast-evolving world of marketing

• Believe great teams are built on trust, feedback, and collaboration

• Are looking for a company that supports your growth — inside and outside of work

, and are on Fortune’s

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About the Role:

In this role, you’ll perform discovery, shape compelling solution narratives, and deliver high-impact prototypes — from building hands-on demos to designing agentic use cases and running C-level workshops. You’ll be hands-on, working closely with sales, delivery, and product teams to shape programs that deliver measurable value for customers.

You’ll play a key role in delivering the promise of CRM + AI + Data + Trust, helping customers unlock the full value of the Customer 360 platform.

• Partner with customers to uncover strategic objectives and technical challenges across their business units

• Design differentiated, multi-cloud solutions that combine Salesforce technologies with AI, automation, data and integration capabilities

• Deliver workshops, discovery sessions, and solution co-design engagements with stakeholders from business, IT, and executive teams

• Build and deliver powerful solution demonstrations, prototypes, and POCs to validate ideas and inspire confidence in execution

• Support business cases, value propositions, and stakeholder alignment through storytelling and industry-relevant insight

• Act as a trusted advisor to sales, delivery, and product teams — providing feedback, sharing learnings, and championing innovation

• Contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

• Experience with technology projects and transformations

• Demonstrated ability to design and deliver business solutions with SaaS platforms

• Strong presentation and communication skills, with the ability to engage both deeply technical teams and C-level executives

• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities

• A bias for action — comfortable prototyping new ideas, working hands-on with product, and learning new tools to bring solutions to life

• Familiarity with Salesforce technologies including core CRM, platform, Data Cloud, and AI features (Einstein, Flow, Agentforce)

• Exposure to or interest in agentic workflows, AI orchestration, or automation tools (e.g., bots, LLM-integrated applications)

• Industry experience across Technology, Health, Manufacturing, Professional Services, Retail, or Consumer Goods.

• Track record of building POCs, accelerators, or scalable solution assets in a pre-sales or delivery setting

• Passion for innovation, curiosity, and a drive to stay ahead in a rapidly changing technology landscape

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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The patch is dependent on the person and tailored to your skills.Your Impact

• You will own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales whilst growing existing accounts.
• Handling strategic accounts and relationships across the team
• Drive Pipeline development through a combination of cold calling, email campaigns and market sectorknowledge/intelligencetogether with the Business Development Manager.
• Build and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).
• Engage with prospect organisations to position salesforce solutions through strategic value-based selling, case definition, return on investment analysis, references and analyst data.
• Own the end-to-end sales process through engagement of appropriate resources such as Core Sales teams, Sales Engineers, Professional Services, Executives, Partners etc.
• Daily update of the system with accurate customer and pipeline data.
• Accurate weekly, monthly and quarterly forecasting and revenue delivery.
• Strengthen client relationships through regular engagement and face-to-face meetings

Basic Requirements

• Excellent interpersonal, communication and people skills
• Shown track achievement against targets and metrics
• Credibility internally and with customers
• Validated sales forecasting abilities and revenue achievement
• Successful history of net new business and existing business upsell
• Consistent overachievement of quota and revenue goals
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

, and are on Fortune’s

If you require assistance due to a disability applying for open positions please submit a request via this.

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To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and demonstrate business value.Responsibilities include:

• Evangelising Service Cloud value to customers (including c-level execs and IT) and field teams;
• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable;
• Development of a technical sales strategy; Convery confidence in using AI within cloud based applications
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations);
• Supporting/Leading Technical POCS and hands on workshops
• Discussing and proposing solution architecture that includes common call centre infrastructure integration, back-office system integration, and workflow process definition;
• Working well in a matrix organisation, including AE field sales, SE service executives and implementation partners;
• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

• Deep functional understanding of call centre/contact centre operations and processes
• Curiosity and energy – ability to understand the customer’s true pain points
• Ability to work as part of a team to solve technical problems in varied environments
• Ability to multi-task, work in a demanding team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution
• Previous experience as a Sales Engineer/Architect for a CRM/AI company or similar technology
• Willingness to travel (up to 50% depending on location and assigned teams)
• Knowledge of related applications, the AI landscape, and other cloud technology
• Application configuration experience (applied understanding of setup / configuration to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Centre related technology CRM solutions)

• Understanding of the Service Cloud product suite and platform, Digital Channels and Telephony
• Experience in AI, automation, Generative AI Strategy and LLM-based Autonomous Agents
• Past experience with one or more of the following customer service solutions: Zendesk, ServiceNow, Live Person, RightNow, Microsoft Dynamics, Intercom, Siebel, Oracle, Pegasystems, Kana, Nuance, HubSpot
• Contact or call centre-based applications experience is beneficial, including both telephony, Messaging , Autonomous Agents & WFO/WFM solutions (Amazon Connect, Vonage,Aspect, Genesys, Avaya, Cisco, Verint, NICE, Cognigy, Ada, Calabrio, Playvox)
• Field-service applications experience is beneficial (Click Software, IFS, ServiceMax, TOA)
• Back-office / ERP system understanding – order management, accounts receivable / payables, collections, contracts (service), installed base
• Basicexperience/understandingof HTML/CSS and other web based technologies is an advantage
• Workflow / BPM / integration experience

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

As a Senior Account Solutions Engineer, you will be a trusted advisor to our financial services clients in the Commercial segment. You will develop and drive a compelling multi-cloud transformation vision that aligns with the strategic objectives of the account, engaging with key decision-makers. You will lead and coordinate the entire solution cycle, presenting innovative Salesforce and partner solutions while fostering strong customer and partner relationships.

Key Responsibilities:

• Partner with Account Executives to deeply understand the customer's unique business goals and challenges throughout the sales cycle.

• Develop and drive a multi-cloud point-of-view that aligns with the strategic vision of the account, navigating operating units and client decision makers.

• Clearly articulate the benefits and competitive differentiation of Salesforce solutions to customers at all levels.

• Leverage technical expertise and product knowledge to create tailored solutions that address customer challenges and deliver value.

• Lead the discovery process by aggregating and interpreting customer data effectively to ensure a clear path for the account team.

• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams.

• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.

• Apply knowledge of economic, financial, and market trends within the financial services industry to identify growth opportunities for customers.

• Demonstrate proficient knowledge of business challenges in areas such as technology strategy, process, policy, compliance, and legal within financial services.

• Build and nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor.

• Continuously enhance expertise in Salesforce solutions, product capabilities, and relevant industry and market trends, while proactively seeking and leveraging feedback to refine approaches and maintain a trusted advisor status with customers.

Qualifications:

• Proven experience as a Solutions Engineer or similar role.

• Demonstrated ability to translate complex business requirements into effective technical solutions.

• Exceptional communication, presentation, and interpersonal skills.

• Strong collaborative spirit and ability to work effectively with cross-functional teams.

• A track record of successfully leading and closing complex sales opportunities.

• Experience in working in the Financial Services industry will be considered favourably

for more information"

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Key Responsibilities:

• Build, encourage, and lead a high-performing sales organization. Attract, mentor and develop top talent while encouraging a culture with perfection and accountability.
• Define and implement a clear and compelling vision to exceed revenue targets. Develop and implement sales strategy, handle quotas, and identify new growth opportunities across the region.
• Lead your team through technical discovery sessions, understanding a client’s business challenges and showcasing how Agentforce’s capabilities can deliver impact at scale
• Develop strong executive relationships with key customer partners, aligning on long-term strategies and growth opportunities.
• Identify new opportunities within industry verticals, expand existing accounts, and explore new business channels, partnerships, and routes to market.
• Implement standard processes for forecasting, deal progression, and pipeline management using Salesforce CRM.
• Establish meticulous operation cadence within your team driving forecast accuracy with a keen view on deal progression, sales stage verification, and pipeline coverage.
• Develop, implement, and drive AI consumption and adoption sales motion within your territory, ensuring your customers realize the full potential of Agentforce’s AI crafted solutions.
• Work closely with Product, Customer Success, Marketing, and other Salesforce teams to ensure alignment and seamless execution across the business.

Qualifications:

• Consistent track record in leading and scaling high-performance sales teams in a fast-growth environment with a focus on hiring, retaining and developing talent.
• Deep understanding of Data & AI and machine learning concepts, a strong POV on Modern Data Architectures and the role of Agents.
• Shown ability to exceed sales goals within the context of highly technical sales.
• Strong executive presence and experience in building long-term relationships with senior customers.
• Outstanding communication and negotiation skills honed through your experience.
• A history of consistently surpassing sales targets within a technical sales environment, underscoring your mastery of proficiency in sales processes.
• Experience of selling Integration and/or SaaS highly advantageous

Key Outcomes

• Achieve year-on-year growth expectations for Data Cloud & Agentforce within your region and territory
• Position Data Cloud & Agentforce as the key platform to craft customer engagement, delivering ground-breaking results for our clients
• Build, and champion first class Sales organization attracting top talent within the industry
• Drive high retention, consumption, and expansion of Data Cloud & Agentforce within strategic accounts, delivering outstanding customer success!

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• Partner with Account Executives and customer stakeholders to uncover strategic objectives, business and market dynamics and technical challenges across their organisation
• Design highly relevant, differentiated, multi-domain solutions that combine Salesforce technologies with AI, automation, data and integration capabilities
• Conduct discovery sessions and workshops with stakeholders from business, IT, and executive teams to understand and quantify the unique business value Salesforce solutions offer them
• Build and deliver powerful and memorable solution demonstrations with rich storytelling and industry-relevant insights to align stakeholders, illustrate value and inspire confidence in execution
• Nurture strong connections with customers throughout the sales process and beyond, acting as a trusted advisor
• Focus on continual learning across Salesforce's product suite and contribute to a growing knowledge base of reusable assets and reference solutions, particularly in AI and agentic use cases

• Join your aligned Sales team's meeting to celebrate a recent win, strategise a new sales play and share some recent product updates.
• Conduct a customer discovery session to understand their current state, strategic goals, requirements and business value drivers
• Join a colleague to rehearse a presentation to the board of a key account scheduled later in the week
• Deliver a live demo for a prospective customer, highlighting how Salesforce's AI and Data solutions can address their business challenges
• Attend an enablement session led by Product Managers on new soon-to-be-released features and how to configure & demo them
• Share reusable assets, templates and a short-form video covering a novel solution you have developed to scale your impact for sales teams and customers
• End the day by using AI tools to summarise and document activity, feedback and insights from customer interactions in Salesforce CRM and plan for tomorrow!

• Demonstrated ability to design and deliver business solutions with SaaS platforms
• Experience with technology and transformation projects, in particular from a business-value perspective
• Strong presentation and communication skills, with the ability to engage both technical stakeholders as well as business owners and C-level executives
• Practical understanding of modern application architectures, integration patterns, and cloud platform capabilities
• A bias for action — comfortable prototyping new ideas, working hands-on with product, and self-directed learning on new tools & technical concepts, business domains and industries

• Track record of partnering with Sales stakeholders to exceed targets and drive customer success in a pre-sales, consulting or delivery setting
• Practical experience and/or certifications in Salesforce technologies including CRM, Platform & Automation (Lightning, Flow), Data Cloud, and AI features (Einstein, Agentforce)
• Familiarity with the small business IT & SaaS landscape, particularly in the domains of Sales Automation, Customer Service, Marketing Automation and/or eCommerce
• Exposure to, or interest in, agentic workflows, AI orchestration, or automation tools (e.g. conversational agents, LLM-integrated applications)
• Passion for learning, curiosity, innovation and a drive to stay ahead in a rapidly changing technology landscape

, and are on Fortune’s
list.
We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.
We provide other world-leading benefits to all our employees, including;

• Health, Life, Trauma and Income Insurance
• Monthly Wellness Allowance
• Flexible Time off & leave policies
• Parental benefits
• Perks and discounts

for more information"

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement