Public Sector Senior Solutions Architect jobs at Red Hat in Mexico, Nezahualcóyotl

What you will do:

• Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;

• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

• Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;

• Constantly work on your troubleshooting skills and keep up with the latest technology trends

• Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;

• Contribute to the global Red Hat’s knowledge management system;

• Cooperate with your colleagues on different projects; be a respected member of the global team;

• Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams;

• Be available to perform weekend shift duties on a rotational schedule;

• Contribute to the open source community and to the code of our offerings.

What you will bring:

• Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;

• Excellent system administration skills and experience working in technical support or in customer-facing roles.

• Strong knowledge of containers;

• Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations;

• Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus;

• Knowledge of Red Hat Openstack Platform is a plus;

• Microsoft Azure knowledge is a plus;

• Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;

• Solid troubleshooting skills and passion for problem-solving and investigation;

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

• Ability to work as part of a team; open-minded and collaborative approach;

• Good communication skills and the ability to listen to customer issues;

• Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

• Excellent verbal and written skills in English.

The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

• Educate customers on the capabilities of the Red Hat solutions portfolio and conduct live demonstrations

• Build trusted relationships with customers’ technical associates and leadership

• Identify and qualify opportunities; sell the value of Red Hat’s solutions

• Manage and carry out complex proofs of concept

• Architect complex solutions that achieve customer requirements

• Gain deep understanding of customer environments and use cases and be the advocate for customer priorities with the Business team

• Provide overall technical account management

What you will bring:

• 5+ years of experience as a sales engineer, solutions architect, or equivalent role with large enterprise account

• Telco and network experience, including an understanding of key network functions virtualization (NFV) concepts

• knowledge of and experience with emerging technology in areas where Red Hat competes including Hybrid Cloud, DevOps, microservices, cloud platforms, software-defined storage, container platform and orchestration, and virtualization, including NFV

Job Description

You’ll take a big-picture view of the customer's organization to recognize the challenges and help to overcome them with comprehensive, cost-effective solutions. You will have access to new ideas that emerge in the IT world. As a Senior Solutions Architect, you’ll always have something new to learn or a problem to solve.

What you will do:

• Provide technical presales support and architect solutions that include Red Hat offerings, consulting services, and training

• Build trusted adviser relationships with the customer or partner to gain an in-depth understanding of the customer's or partner’s business and IT environments, allowing the Sales team to best match Red Hat’s offerings and solutions to address the customer’s needs and requirements

• Support customer meetings through presentations, e.g., whiteboarding or formal presentations, demonstrations, and explanations of the value of Red Hat’s technologies and architected solutions

• Guide engaging conversations, customer relationships, and architected solutions that result in sales growth

• Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable

• Demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmaps

What you will bring:

• 5+ years of architecture experience with focus on application and middleware technologies

• Experience working in Public Sector

• Record of working in consulting setup with background in a strategic advisory capacity to senior IT and business executives

• Broad and deep technical experience with middleware technologies on a delivery and architecture level, specialized preferably in one of the following or equivalent solutions: cloud, DevOps, Platform-as-a-Service (PaaS) like Red Hat OpenShift Container Platform; integration, like Red Hat Fuse or Fuse software and Red Hat JBoss Data Virtualization; automation or application development Java architecture with demonstrated architect-level involvement with aspects of middleware

• Outstanding written and verbal communication skills in English

• Solutions sales mentality in an environment with multiple offerings and services

• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers

• Good balance of strategic and tactical skills

• Desire to work with passionate people and make an impact

Job Description

You’ll take a big-picture view of the customer's organization to recognize the challenges and help to overcome them with comprehensive, cost-effective solutions. You will have access to new ideas that emerge in the IT world. As a Senior Solutions Architect, you’ll always have something new to learn or a problem to solve.

What you will do:

• Provide technical presales support and architect solutions that include Red Hat offerings, consulting services, and training

• Build trusted adviser relationships with the customer or partner to gain an in-depth understanding of the customer's or partner’s business and IT environments, allowing the Sales team to best match Red Hat’s offerings and solutions to address the customer’s needs and requirements

• Support customer meetings through presentations, e.g., whiteboarding or formal presentations, demonstrations, and explanations of the value of Red Hat’s technologies and architected solutions

• Guide engaging conversations, customer relationships, and architected solutions that result in sales growth

• Communicate progress, status, and lessons learned from sales pursuits to all internal stakeholders and customers as applicable

• Demonstrate the ability to interpret technology and market trends as a foundation for product and technology roadmaps

What you will bring:

• 5+ years of architecture experience with focus on application and middleware technologies

• Experience working in Enterprise/Strategic accounts

• Record of working in consulting setup with background in a strategic advisory capacity to senior IT and business executives

• Broad and deep technical experience with middleware technologies on a delivery and architecture level, specialized preferably in one of the following or equivalent solutions: cloud, DevOps, Platform-as-a-Service (PaaS) like Red Hat OpenShift Container Platform; integration, like Red Hat Fuse or Fuse software and Red Hat JBoss Data Virtualization; automation or application development Java architecture with demonstrated architect-level involvement with aspects of middleware

• Outstanding written and verbal communication skills in English

• Solutions sales mentality in an environment with multiple offerings and services

• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers

• Good balance of strategic and tactical skills

• Desire to work with passionate people and make an impact

Job Summary:

You'll manage and develop strategic sales business through our partners to guide sustainable long-term growth with existing and new accounts.

What you will do:

• Define Red Hat’s value propositions with leading solutions providers to win long-term and short-term opportunities within Public Sector accounts

• Promote sales, focusing on joint solutions and opportunities, and on creating and guiding partner sales initiatives and direct sales

• Work with partners to demonstrate how Red Hat’s solutions and technologies can be integrated in their offerings to deliver a higher return on investment (ROI)

• Promote executive engagement on an ongoing basis to ensure that key strategies for increasing Red Hat's presence in partner customer accounts are met

• Build jointly-agreed-to business plans with partners and ensure implementation of business plans based on defined metrics

• Collaborate with other verticals to help promote their business objectives through the partner ecosystem

What you will bring:

• 6+ years of sales experience working with partners or channels in the software industry and experience with direct sales

• Experience developing business with partners with individual quota carriers and generating direct sales leads

• Proven ability to significantly increase revenue and a record of managing organizations that deliver target sales and market share numbers

• Exceptional written and verbal communication, presentation, and follow-up skills

• Willingness to travel

• Highly motivated with the ability to work as part of a team and as catalyst of the team

• Ability to translate partner business needs into joint solutions and manage these initiatives

• Ability to perform under pressure and adapt to an ever-changing work environment

• Advanced English language skills