Order Entry Support jobs at Red Hat in India

What you will do?

• Partner with the OpenShift Container Platform, OpenShift Dedicated, OpenShift Online and OpenShift Origin communities to develop and review patches and test cases

• Analyze upstream development against current customer reported defects and develop patches to resolve the issue

• Use tools like curl, git, docker, kubernetes, strace, and wireshark to investigate and troubleshoot technical issues

• Record customer interactions including investigation, troubleshooting, and resolution of issues

• Work closely with Red Hat development engineering, and assist production support engineers and technical account managers

• Partner with Red Hat strategic cloud partners such as Microsoft to jointly solve multi-vendor customer issues.

• Demonstrate considerable judgment in selecting methods and techniques to obtain solutions

• Maintain a commitment to providing the best experience possible for Red Hat customers

• Manage your workload to ensure that all customer issues are handled and resolved in a timely manner

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

What you will bring?

• Bachelor's degree in a technical field; engineering or computer science is preferred

• 3+ years of experience as a support or development engineer for Platform as a Service Provider or Hosting Service.

• 3+ years of experience with Linux, or Unix operating systems.

• Experience working with hosted applications, or large scale application deployments.

• Experience with docker, kubernetes, openvswitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Azure and .NET.

• Experience with AWS, CloudFoundry is a plus

• Experience with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms.

• Good understanding of Linux tools, with an emphasis on curl, git, docker, kubernetes, strace, wireshark.

• Linux operating system installation, configuration, upgrade, and maintenance experience is highly preferred

• Solid development-level experience with multiple programming languages and experience writing patches or pull requests.

• Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus

• Excellent reading and writing skills in English; fluent English language skills are preferred

• Commitment to providing the best experience possible for Red Hat customers

What will you do?

• Communication with Red Hat customers / internal stakeholders regarding non-technical and technical support

• Guide customers through best practices, product features, and technical requirements

• Develop and update support documentation, FAQs, and knowledge base content to enhance the customer self-service experience

• Ability to handle multiple tasks and effectively prioritize them to achieve goals and meet business expectations

• Work with Red Hat enterprise customers across the globe on a periodical 24x5 support rotation, including shift-based schedules to support global customer

• Handle multiple tickets simultaneously, prioritizing based on impact and urgency to meet service level agreements (SLAs)

• Diagnosis, troubleshooting, resolution, and/or escalation of issues

• Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions

• Researching customer issues, and recording information in our knowledge base for future use

• Understanding the technical terms enough to probe the right questions to help the technically-focused customers and the engineers to better troubleshoot the issue

• A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in 6 months of joining to stay current with evolving technologies

What will you bring?

• 3+ years of experience in the customer service industry, gained either through relevant education or work experience

• Must have basic RHEL certifications, RHCSA / RHCE. Must have fundamental troubleshooting skills of Yum/DNF/RPM, Installation of RHEL, System upgrade (Online/Offline)

• Exceptional customer service skills, with experience working on projects and content creation in a customer facing environment

• A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues

• Ability to work under pressure in a fast-paced environment while managing multiple priorities

• Quick learner with career focused mindset

Job Summary

You’ll get hands-on experience with many cutting-edge technologies such asNative Kubernetes Security, ServiceMesh, GitOps and Ansible.

What you will do

• Build and own trusted relationships with key customer stakeholders to gain a deep understanding of their business, IT environments, and strategies. Use this insight to appropriately propose Red Hat solutions

• Create and utilise existing technical content and demos for publication that shows customers how to implement specific solutions or use new technologies

• Use education sessions, technology validations, and workshops to guide engaging conversations with customers that solve their problems and result in the successful adoption of Red Hat’s offerings and solutions

• Research and write the responses to technical sections of RFIs, RFPs, and RFQs

What you will bring

• Record of developing relationships at developer and executive levels throughout large enterprise IT organizations

• Demonstrated communication and presentation skills

• A technical background, with an understanding of infrastructure operations, agile development, CI/CD, DevSecOps and associated capabilities.

• An understanding of automation, microservices and containerization is welcome.

• Understanding of and experience with public cloud technologies such as AWS and/or Microsoft Azure is welcome

• Industry certifications - AWS, Azure, Kubernetes (Desirable)

• Understanding the Open Source or contributing to Open Source projects

What will you do:

• Lead a distributed team of IT professionals, including Software Application Engineers, Quality Assurance Engineers, Business Systems Analysts, Support Technicians, and/or Scrum Masters

• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive

• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts

• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices

• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points

• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience

• Champion knowledge-sharing, documentation, and process improvement to support long-term success

• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements

• Help define and uphold IT policies and procedures that promote secure, reliable systems

• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity

• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives

• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

What will you bring:

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred

• Experience in software engineering or a comparable technical field, enabling you to effectively support and guide technical teams

• Experience leading Agile teams (Scrum/SAFe), ideally with Jira implementation experience

• A track record of leading/managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus

• Working knowledge of IT infrastructure, security standards, and modern software development practices

• Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment

• Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams

• Relevant certifications in technology and/or project management are a plus

What will you do:

• Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.

• Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.

• Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.

• Perform quality assurance testing on lab content produced by the Red Hat Training team.

• Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.

• Create virtual training environments and provide real-time support for instructors via live chat.

• Maintain and create documentation for internal teams and customer-facing resources.

• Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.

What will you bring:

• Bachelor’s degree or equivalent experience in the enterprise IT industry.

• Excellent written and verbal English communication skills.

• Strong customer service skills with prior experience in a customer-focused role.

• Ability to work across multiple time zones in a 24x7 environment.

• Proficiency in Linux command-line operations.

• Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certification.

• Experience with shell scripting is an advantage.

• Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.

• Experience in creating and maintaining technical documentation.

About the Job:

This means you will work closely with junior / senior engineers and developers to write new code, fix & improve code and provide highly technical solutions to support requests. Additionally, you will write patches, provide JBoss updates and contribute ideas through participation in an open and collaborative team environment. This opportunity is a tremendous chance to become part of a fast­paced, leading edgecompany that is changing the way software is developed, sold and supported.

This is a highly skilled position that requires an engineer with initiative

What will you do?

• Provide a high, detailed level of technical assistance to ensure that our customers get themost out of our JBoss products

• Engage and collaborate with open source developers around the world

• Offer developer­to­developer assistance for the JBoss Enterprise Middleware Suite

• Work alongside in­house developers, write new code, fix & improve code, provide highly technical solutions and contribute to the JBoss & open source software communities

• Act as the technical point person for a technology of your choosing within the JBoss Product Suite

• Develop patches and feature requests to provide upstream to the community anddownstream to customers

• Advise customers on JEE architectural design decisions

• Work with other open source projects to help customers integrate Red Hat products withtheir applications.

What will you bring?

• 7+ years of professional J2EE/JEE platform experience

• Deep experience with one or several JEE/App Server technologies such as JMS, WebServices, SOAP, REST, Tomcat or Datasources, FuseSource, Camel, AMQ, Karaf,Debezium and Kafka

• Experience working with Springboot framework

• Must have hands­on experience with application server technologies – JBoss/WebSphere/WebLogic

• A solid understanding of Java Programming API's & popular Java frameworks is preferred

• Experience with databases and SQL

• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation

• Ability and willingness to learn new open source middleware technologies

• Very clear and effective English communications skills (Verbal & Written)

• BE/BS/BA degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered

Following are considered as plus:

• Basic knowledge of SSO technologies like- RHSSO, Keycloak, Kerberos and SAML

• Knowledge on LDAP servers like Active Directory, Open Ldap, RHDS (Red Hat Directory Server)etc is an advantage.

• Experience with cryptography including PKI, SSL/TLS, and key management.

What will you do?

• Oversee the installation of Red Hat Exams systems

• Oversee the installation of Red Hat Individual Exam systems and Train and coach examiners

• Review the exam results and respond to the candidate via ServiceNow and Deal hotline call escalation

• Work with Red Hat Exam Site for the smooth running of Red Hat exams on Red Hat exam systems

• Provide L2 or L3 Support for Red Hat Certification Exams

• Troubleshoot exam setup failures and ensure the exam is delivered on time.

• Resolve/Verify the exam issues that are reported by the candidate for Live exams.

• Create the investigation report for the troubleshooted exam sessions

• Handle the exam quality assurance (QA) and conduct pilot exams

• Report the exam issues to the Exam Development team

• Work with IT team or developers for application enhancement - Grade and process Red Hat Exams

What will you bring?

• 1+ year(s) of experience in supporting customers in real time

• 1+ year(s) of experience in Linux, Red Hat preferred

• 1+ year(s) of experience helping examiners with exam issues is a plus

• Experience taking an exam is desired, requested, wanted or needed

• Experience with deployment of Red Hat Exams systems

• Experience in Troubleshooting systems that are running in remote hardware or cloud environments

• Red Hat Certified Engineer (RHCE) certification or be able to obtain one within 1 month of hire; additional specialist certifications or Red Hat Certified Architect (RHCA) certification are a plus

• Red Hat Certified OpenShift Administrator exam or be able to obtain one within 1 month of hire

• Knowledge of or experience with Red Hat's cloud and platform offerings

• Knowledge of or experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform is a plus

• ServiceNow experience is a bonus