Red hat Technical Support Engineer 

India, Karnataka, Bengaluru 

639978165

What will you do?

• Oversee the installation of Red Hat Exams systems

• Oversee the installation of Red Hat Individual Exam systems and Train and coach examiners

• Review the exam results and respond to the candidate via ServiceNow and Deal hotline call escalation

• Work with Red Hat Exam Site for the smooth running of Red Hat exams on Red Hat exam systems

• Provide L2 or L3 Support for Red Hat Certification Exams

• Troubleshoot exam setup failures and ensure the exam is delivered on time.

• Resolve/Verify the exam issues that are reported by the candidate for Live exams.

• Create the investigation report for the troubleshooted exam sessions

• Handle the exam quality assurance (QA) and conduct pilot exams

• Report the exam issues to the Exam Development team

• Work with IT team or developers for application enhancement - Grade and process Red Hat Exams

What will you bring?

• 1+ year(s) of experience in supporting customers in real time

• 1+ year(s) of experience in Linux, Red Hat preferred

• 1+ year(s) of experience helping examiners with exam issues is a plus

• Experience taking an exam is desired, requested, wanted or needed

• Experience with deployment of Red Hat Exams systems

• Experience in Troubleshooting systems that are running in remote hardware or cloud environments

• Red Hat Certified Engineer (RHCE) certification or be able to obtain one within 1 month of hire; additional specialist certifications or Red Hat Certified Architect (RHCA) certification are a plus

• Red Hat Certified OpenShift Administrator exam or be able to obtain one within 1 month of hire

• Knowledge of or experience with Red Hat's cloud and platform offerings

• Knowledge of or experience with Red Hat OpenShift Container Platform and Red Hat Ansible Automation Platform is a plus

• ServiceNow experience is a bonus