Red hat Training Technical Support Specialist 

India, Karnataka 

971024621

What will you do:

• Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.

• Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.

• Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.

• Perform quality assurance testing on lab content produced by the Red Hat Training team.

• Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.

• Create virtual training environments and provide real-time support for instructors via live chat.

• Maintain and create documentation for internal teams and customer-facing resources.

• Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.

What will you bring:

• Bachelor’s degree or equivalent experience in the enterprise IT industry.

• Excellent written and verbal English communication skills.

• Strong customer service skills with prior experience in a customer-focused role.

• Ability to work across multiple time zones in a 24x7 environment.

• Proficiency in Linux command-line operations.

• Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certification.

• Experience with shell scripting is an advantage.

• Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.

• Experience in creating and maintaining technical documentation.