Customer Relations Specialist jobs at Philips in United States, Nashville-davidson

As a Business Development Specialist, you will engage in proactive prospecting and lead management to enhance sales growth and nurture customer relationships.

Your role:

• The Business Development Specialist is responsible for proactive inbound and outbound prospecting and lead management. You will help grow sales through creating and maintaining long-term customer satisfaction.

• This role will act as a layer between marketing and sales for all product lines. Responsible for building relationships through marketing activity – inbound inquiries, trade shows, referrals, and outbound cold calling. Additionally, maintaining and updating customer information in Salesforce and fulfilling customer requests for product information.

• This position offers a unique opportunity to contribute to a growing company while developing key industry skills and expanding professional expertise in sales and customer relationship management. Additionally, it presents potential growth opportunities through collaboration with other teams and departments, enabling you to broaden your career path and gain a holistic understanding of the organization's operations.

You're the right fit if:

• You’ve acquired 1+ years of experience with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Experience with CRM tools like Salesforce is advantageous but not required.

• Your skills include a strong phone presence for handling inbound inquiries and making outbound cold calls, combined with effective collaboration with internal stakeholders. You have the ability to employ persuasive selling techniques via telephone to meet customer needs and excel at building relationships with key decision-makers.

• You have a Bachelor's degree in marketing, sales, communications or an equivalent field of study.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an individual with strong customer service skills and possess excellent presentation, planning and organizational skills.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Tennessee is $25.42 to $40.67 per hour.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Oversee the full service contract lifecycle, including compliance reviews, ensuring deliverables meet corporate standards, confirming financial accuracy, and managing booking requests.

• Deliver exceptional support while managing competing priorities; collaborate with Sales and internal partners to maintain alignment and proactively support team workload.

• Drive continuous improvement by leading or participating in key projects, seeking growth opportunities, and mentoring teammates through role-model behavior.

• Resolve contract-related issues, assist with fiscal close reporting, and escalate challenges as needed to ensure timely resolution and compliance.

• Leverage Salesforce, ERP systems, and custom databases to manage and analyze complex contract data, enforce policy compliance, and maintain documentation and procedures.

You're the right fit if:

• You’ve acquired 3+ years of sales support experience.

• Your skills include level intermediate or better in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.

• You have at least a bachelor’s degree in business or a related field.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an individual passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

The pay range for this position in Tennessee is $22.57 to $36.12 hourly.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

• Ensure PPS knowledge
• Partner with internal stakeholders to identify knowledge gaps, develop strategies to innovate, and promote communication and knowledge-sharing initiatives.
• Analyze data and customer feedback to measure and report out on the effectiveness of knowledge management systems and programs.
• Communicate policy updates, internal newsletters, departmental initiatives and organizational changes within PPS and to key stakeholders.
• Maintain the quality of internal resources, communications and knowledge sharing channels.

• You have 2+ years experience in knowledge management, communications or related work within the HR industry.
• You have a High School Diploma, GED, Vocational Training, or equivalent level of education.
• You are at an intermediate skill level or above using Microsoft Excel and PowerPoint. You have familiarity with collaborative tools like SharePoint, Slack or Microsoft Teams, and experience with Workday, ServiceNow or Microsoft Visio is a plus.
• You have strong writing, editing and verbal communication skills, excellent problem-solving skills and strong organizational prowess with the ability to manage multiple tasks simultaneously and independently.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

Your role:

• Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly.

• Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail.

• Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information.

• Process customer orders and RMAs accurately. Collaborate with other departments for order completion.

• Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.

You're the right fit if:

• High school education or equivalent required; Associate degree preferred.

• 3+ Years of Industry Experience

• Customer Service Experience Required

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing

Your role:

• Owns the accurate and timely onboarding process for new employees at Philips, which includes processing offer letters, initiating and tracking background investigations, and the registration of new employees into HRIS & payroll systems.
• You will serve as the main point of contact for candidates in the interview process and ensure that every aspect of their onboarding is smooth and successful
• Supports recruiters and other stakeholders by answering questions or escalating issues that may arise
• Identifies process improvements and escalates issues to management and senior members of the team
• Participates and supports team initiatives to drive continuous improvement efforts and lean projects and other duties and responsibilities as assigned

You're the right fit if:

• You have acquired 2+ years of experience in a relevant human resources function or a similar customer support-based role, including experience scheduling interviews and with Workday/ADP
• your skills include basic knowledge of MS Office Experience (Excel, Microsoft Word, PowerPoint, Office, etc.), excellent written and verbal communication skills and strong attention to detail and a proven track record of data integrity.
• You have a bachelor’s preferred or equivalent years of work experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Read more about .

The hourly pay range for this position in Nashville, TN is 22.90 - 30.53 - 36.63 USD Hourly.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about.
• Discover
• Learn more about
• Learn more about

The pay range for this position in Nashville, TN from $ 21.00 hourly to $ 32.00 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

. The companyconsider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.