Field Service Engineer - South East Region jobs at Philips in United Kingdom

Your role:

• Join our team as a Quality Engineer to play a key role in our Product Safety, property and environmental risk management, contributing to the safety & efficacy of medical products that save lives and improve health.

• You will collate post market information, analyse, and then facilitate the decisions needed to manage risk and ensure product safety, including the management of Issue Impact Assessments and Risk Files.

• Working in partnership with Complaints, Post Market Surveillance, R&D, Clinical, Regulatory and Corrections & Removals.

• Be sure to ask your recruiter to share information on the compensation package

How we work together

• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

• This role is based from our Farnborough, Hampshire office.

You’re right for this role if:

• You have experience in the Risk Management Process in a

  regulated environment
  and have worked hands-on with
  ISO 14971
  standard.

• You have a good understanding of

  risk management
  requirements, tools, methodologies, and processes, including use of a variety of accepted methods.

• You describe yourself as organised and methodical, comfortable with working in the detail of a Quality Management Systems and regulatory requirements.

• You are comfortable analysing post market data to detect patterns, support decisions and produce reports for leadership teams.

• You bring with excellent teamwork skills able to influence and build rapport with internal customers and stakeholders.

Your role:

• Coordinating technical capability assessments of potential new suppliers, ensuring they meet stringent quality standards, monitoring supplier performance, reporting, and improvement, and coordinates the supplier selection.

• Overseeing conduction of DFMAT (Design for Manufacturing and Assembly Technique), SAF (Supplier Approval Form), MSA (Measurement System Analysis), PFMEA (Process Failure Mode and Effects Analysis), Control Plan, SPC (Statistical Process Control), PV&V (Process Validation and Verification), FAI (First Article Inspection), LRA (Logistics Risk Assessment), and SICR (Supplier Initiated Change Request).

• Managing, developing, monitoring, and controlling APQP (Advanced Product Quality Planning) plans as part of the NPI process to ensure consistent quality and compliance as well as facilitating supplier improvement initiatives.

• Sustains Design for Excellence (DfX) collaboration between R&D and suppliers, promoting innovation and high-quality product design.

• Ensures Critical to Quality (CtQ) characteristics are effectively communicated to suppliers and rigorously maintained throughout the production process.

• Negotiating Supplier Quality Agreements, performing defect analysis to determine supplier responsibility, and acting as an independent reviewer for Supplier Corrective Action Requests.

• Be sure to speak to your recruiter about all the benefits on offer.

How we work together

• We believe that we are better together than apart. For this role, this means working in-person at least 3 days per week at our Farnborough, Hampshire office.

You’re right for this role if you have:

• A Bachelor's/ Master's Degree in Engineering Science, Supply Chain Management, Electrical Engineering, Electronic Engineering or equivalent.

• Relevant experience in areas such as Quality Engineering, Safety Engineering, Process Engineering, Continuous Improvement Techniques or equivalent, gained ideally within the Medical Device industry, but if not a similar regulated sector (Aerospace, Pharmaceutical, Defence, Automotive).

• Managed Supplier Quality Management within a contract manufacturer

• Knowledge of Quality Management Procedures and Methodologies including CAPA, SCAR etc

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this .

Your role:

• Receives, analyzes, and processes incoming ECG transmissions using Independent Diagnostic Testing Facility (IDTF) software, ensuring accurate technical evaluation and timely completion of event processing.

• Reviews ECG recordings for rhythm interpretation, accurately identifying normal and abnormal patterns and ensuring all findings are thoroughly documented for clinical review.

• Handles escalated ECG cases from lower-level technicians by analyzing complex heart rhythms and ensuring accurate interpretation and timely response. Maintains high standards in clinical assessment to support consistent and reliable reporting.

• Conducts thorough quality assurance reviews of all processed ECG data to ensure accuracy and compliance with reporting standards. Assists with IDTF software and equipment maintenance, promptly reporting technical issues to minimize workflow disruptions.

• Contribute to the success of the Clinical Wireless Monitoring department by consistently meeting or exceeding performance standards and key productivity indicators. Maintain a high level of accuracy and quality while completing responsibilities on time in a collaborative, team-based environment.

Availability/shift requirements:

• As a 24/7/365 operation, open availability is required, including rotating days, evenings, overnights, weekends, and holidays. While preferred shifts will be taken into consideration, final scheduling is based on business needs and cannot be guaranteed.

The current shift schedules are as follows:

• 1:00pm-11:30pm PST

• 9:00pm-7:30am PST

You're the right fit if:

• You have a High School Diploma or Vocational Education; an active CRAT or CCT certification, RN license, or licensed Paramedic with current ACLS certification.

• You’ve acquired 1+ years of experience as a Clinical Wireless Monitoring Technician I or 1+ years’ experience in a clinical setting involving ECG/EKG monitoring and/or interpretation and analysis experience.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease and possess strong ECG rhythm interpretation.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are an excellent communicator with meticulous attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Pleasanton, CA is $24.00 to $38.00

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Supporting hardware development projects with electronics design in a ISO 13485 / FDA 21 CFR Part 820 quality system. These will either be developing new or refining and enhancing existing features.

• Supporting the team during External system testing, investigating, and resolving issues and formally reporting test results.

• According to the V-Model for system development you will write design specifications, specify components, create schematics evaluating designs and prototype testing.

• Working in close collaboration with suppliers to manufacture prototypes, pre-production units to your designs and into full subcontractor production.

• This role offers you chance for hybrid working from our vibrant & exciting new offices in Farnborough, Hampshire. Additionally, we are open to discuss flexible working requirements to better support your work life balance.

• From competitive salary and yearly performance bonus. Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if:

• You career has been in Electrical Engineering (both sustaining and new products).

• You have worked in the Medical Device industry or a similar regulated environment (Pharmaceutical, Aerospace, Aviation, Defence etc).

• You are familiar with PCB Design, manufacture, and test, particularly digital and analogue circuit design and electrical safety.

• Educated to degree level or similar in Electronics Engineering.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this .

• Delivering outstanding customer support by promptly addressing user inquiries, resolving issues effectively, and providing clear, empathetic communication.
• Handling customer interactions through Zendesk (email), App Store Connect, Google Play Console, and various social media platforms.
• Keeping thorough and accurate records of customer interactions within our support software.
• Assisting in identifying and escalating complex product issues, working closely with the Customer Support Lead to provide valuable insights to the Product team.
• Engaging proactively with users who leave app reviews, aiming to resolve concerns, encourage positive sentiment, and improve overall user ratings.
• Supporting monthly reporting efforts by highlighting recurring issues, user feedback, and actionable trends.
• Contributing ideas to enhance self-service resources and reduce frequently recurring queries.
• Maintaining an organised workflow, prioritising tasks by urgency and user impact, ensuring consistently high-quality support.

• Strong proficiency in English (additional languages are beneficial but not mandatory).
• Exceptional communication and interpersonal skills, with a talent for creating positive user interactions.
• Strong problem-solving and troubleshooting abilities with the capacity to multitask effectively.
• Genuine passion for delivering outstanding customer experiences.
• Familiarity or willingness to quickly learn customer support tools (Zendesk, App Store Connect, Google Play Console, social media platforms).
• A collaborative and proactive approach, capable of taking initiative and working effectively within an international team.
• Flexibility and willingness to provide occasional holiday cover.
• Empathy, cultural sensitivity, and a respectful approach towards diverse user needs and backgrounds.

Your role:

• Supporting hardware development projects with electronics design in a ISO 13485 / FDA 21 CFR Part 820 quality system. These will either be developing new or refining and enhancing existing features.

• Supporting the team during External system testing, investigating, and resolving issues and formally reporting test results.

• According to the V-Model for system development you will write design specifications, specify components, create schematics evaluating designs and prototype testing.

• Working in close collaboration with suppliers to manufacture prototypes, pre-production units to your designs and into full subcontractor production.

• This role offers you chance for hybrid working from our vibrant & exciting new offices in Farnborough, Hampshire. Additionally, we are open to discuss flexible working requirements to better support your work life balance.

• From competitive salary and yearly performance bonus. Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if:

• You career has been in Electrical Engineering (both sustaining and new products).

• You have worked in the Medical Device industry or a similar regulated environment (Pharmaceutical, Aerospace, Aviation, Defence etc).

• You are familiar with PCB Design, manufacture, and test, particularly digital and analogue circuit design and electrical safety.

• Educated to degree level or similar in Electronics Engineering.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this .