Field Service Engineer jobs at Philips in Taiwan, Taipei

Your role:

• Analyze sales data and trends. Responsible for collection, analysis and reporting of the sales related data in an on-going effort to increase overall sales productivity
• Manage and Drive field service engineer workforce planning.
• Develops and tracks key performance indicators, and evaluates performance based on the sales quotas, while taking into consideration current economic conditions.
• Help drive key strategic insights from the myriad data types
• Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment.
• Performs regular analysis for expenses and budgets.

You're the right fit if:

• Strong analytic, quantitative abilities and problem solving skills
• Detail-oriented
• Financial acumen
• Functional knowledge of industry
• SFDC / sales forecasting software
• Strong oral and written communication skills
• Able to deliver technical information in an easily
• Certified LEAN Basic

Your role:

• Service Delivery: Plan and execute assigned service tasks with precision, ensuring high-quality corrective maintenance, preventive maintenance, installation, and FCO. Emphasize operational efficiency and service excellence.
• Customer Relationship Management: Build and nurture strong relationships with customers to ensure satisfaction and foster long-term loyalty.
• Performance Metrics: Meet all Key Performance Indicators (KPIs) to ensure the effective execution of service processes and adherence to quality standards.
• Sales Support: Collaborate with the sales team to support business development initiatives.
• Skill Development: Actively participate in training programs, enhance technical knowledge and skills, and achieve certification through the company’s technical capability assessments.
• Team Collaboration: Provide service support to colleagues as needed, fostering a culture of teamwork.
• Reporting: Prepare and deliver service reports accurately and on time, meeting both company and customer requirements.
• Customer Training: Offer product usage guidance, maintenance instructions, and basic troubleshooting techniques to customers.
• Documentation: Deliver simplified maintenance manuals, repair guides, and various maintenance reports to customers.
• Additional Responsibilities: Perform other tasks as assigned by the manager and the company.

You will be a key member of the Services & Solution Delivery team, a critical group ensuring the delivery of high-quality Philips services. Reporting to the Service Area Manager, you will collaborate closely with Service Sales, Modality Sales, and other service-related teams.

You're the right fit if:

• Bachelor’s degree or higher in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science, or a related field.
• Preferred experience in customer service within the healthcare industry; recent graduates are also welcome.
• Strong technical expertise in healthcare products.
• Excellent communication skills.
• Logical and clear thinking.
• Ability to manage multiple tasks effectively.
• Strong execution and problem-solving skills.
• Proficiency in English, particularly in reading and writing.
• Willingness to take responsibility and travel as needed.
• Willingness to participate in short-term overseas training programs.
• Valid driving license and access to a personal vehicle.
• Ability to respond promptly to the customer service hotline.
• Participation in off-hours on-call duty as part of a team rotation.
• Self-motivated with excellent self-management skills.

What We Offer:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Your role:

• Service Delivery: Plan and execute assigned service tasks with precision, ensuring high-quality corrective maintenance, preventive maintenance, installation, and FCO. Emphasize operational efficiency and service excellence.
• Customer Relationship Management: Build and nurture strong relationships with customers to ensure satisfaction and foster long-term loyalty.
• Performance Metrics: Meet all Key Performance Indicators (KPIs) to ensure the effective execution of service processes and adherence to quality standards.
• Sales Support: Collaborate with the sales team to support business development initiatives.
• Skill Development: Actively participate in training programs, enhance technical knowledge and skills, and achieve certification through the company’s technical capability assessments.
• Team Collaboration: Provide service support to colleagues as needed, fostering a culture of teamwork.
• Reporting: Prepare and deliver service reports accurately and on time, meeting both company and customer requirements.
• Customer Training: Offer product usage guidance, maintenance instructions, and basic troubleshooting techniques to customers.
• Documentation: Deliver simplified maintenance manuals, repair guides, and various maintenance reports to customers.
• Additional Responsibilities: Perform other tasks as assigned by the manager and the company.

You will be a key member of the Services & Solution Delivery team, a critical group ensuring the delivery of high-quality Philips services. Reporting to the Service Area Manager, you will collaborate closely with Service Sales, Modality Sales, and other service-related teams.

You're the right fit if:

• Bachelor’s degree or higher in Biomedical Engineering, Electrical Engineering, Electronic Engineering, Computer Science, or a related field.
• Preferred experience in customer service within the healthcare industry; recent graduates are also welcome.
• Strong technical expertise in healthcare products.
• Excellent communication skills.
• Logical and clear thinking.
• Ability to manage multiple tasks effectively.
• Strong execution and problem-solving skills.
• Proficiency in English, particularly in reading and writing.
• Willingness to take responsibility and travel as needed.
• Willingness to participate in short-term overseas training programs.
• Valid driving license and access to a personal vehicle.
• Ability to respond promptly to the customer service hotline.
• Participation in off-hours on-call duty as part of a team rotation.
• Self-motivated with excellent self-management skills.

What We Offer:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Delivery

Overview: This hybrid role combines the responsibilities of a Technical Consultant and a Field Service Engineer, focusing on patient monitoring equipment. You will deliver high-quality service and technical expertise to ensure customer satisfaction, system maintenance, and successful project implementation.

Your role:

Project Delivery & Documentation:Execute project activities efficiently, adhering to work estimates and defined methods. Prepare and maintain as-built drawings and service documentation, ensuring precise documentation of completed work.

Escalate configurations inconsistent with technical standards.

Training & Development:Participate actively in training programs to enhance technical skills, achieving relevant certifications.

Prepare accurate and timely service reports and simplified maintenance manuals to meet company and customer requirements. Regularly update the project manager and team members on installation activities.

You're the right fit if:

• University graduate with a minimum of 3 years in relevant Informatics Product Delivery.
• Expertise in programming languages, various operating systems, and databases.
• Knowledge of DICOM and HL7 standards.
• Strong technical expertise, particularly in healthcare products with a customer-focused mindset.
• Excellent communication skills in English and Chinese.
• Valid driving license and access to a personal vehicle, willingness to travel as needed.
• Willing to participate in short-term overseas training programs and off-hours on-call duty rotation.
• Self-motivated with strong execution, problem-solving skills, and self-management capabilities.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

You are responsible for
• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
• Support services business
• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
• Provide service support to team members as required, Focus on good team work.
• Prepare and provide kinds of Service Report on an accurate and timely basis
• Other tasks assigned by team & companyYou are a part of
To succeed in this role, you should have the following skills and experience:
• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major
• Strong communication skill
• Clear and logic thinking
• Ability to handle multi tasks
• Good execution skill
• Excellent English skill in reading and listening (training will be delivered in English)
• Willing to take responsibility and travel between accountable customers
• Self-motivation and self-management
• Fresh graduate is better
• 0-1 year's work experience of customer service in healthcare industry or medical information system is a plus
• Major working area is Northern Taiwan, hometown in Northen Taiwan is preferred.In return, we offer you