Service Engineer jobs at Philips in Sweden

As a
Remote Service Engineer

You are preferably located in Stockholm, Lund, Gothenburg or Umeå.

You are responsible for:

• Provide excellent customer service by acting as a Philips Representative, responding to inquiries, and offering telephone and remote technical support.

• Leverage Philips tools and resources to resolve customer service events, and escalate product issues for higher-level evaluation and action when necessary.

• Support the local service organization and oversee the follow-up and monitoring of service jobs, including performing security updates.

• Foster cooperation with customers and within Philips, ensuring familiarity with technological advances that impact Philips products, and sometimes travel to work onsite at customer locations.

• Enhance productivity by using remote tools and technical expertise, implementing best practices, improving processes, diagnosing problems, and applying effective solutions with appropriate follow-up actions.

You're the right fit if:

• You hold a university-level technical education, such as a BSc or equivalent, in medical technology.

• You has min. 3-5 years of professional engineering experience in medical technology, specifically in imaging systems,Computed Tomographyor Ultrasound orImage-guided therapy.

• You have experience in providing technical remote support and excel at troubleshooting, logical thinking, and crafting technical solutions.

• You demonstrate strong time management skills and interpersonal abilities, effectively communicating with teams and customers while collaborating in team environments.

• You are fluent in Swedish and English (must), with proficiency in other Nordic languages as an advantage.

How we work together

Onsite roles require full-time presence in the company’s facilities.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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As a

The majority of this position is targeted geographically within either Storstockholm/Mälardalen or Region Västra Götaland, but as a natural part of the service organization, travel outside this main focus area will be required, consequently willingness to travel is necessary for this role.

Your role:

• Install, deploying, servicing and/or integrating patient monitoring hardware and software solutions.

• Configuring, maintaining, and testing our products at customer sites and/or Philips Delivery Center in Upplands Väsby.

• Responsibility for the whole implementation process, from planning through installation, go-live and handover.

• Managing detailed quality documentation in adherence to medical directive standards.

You're the right fit if you have :

• Relevant medical/electrical engineering (or similar) educational background.

• A minimum of 2-3 years of related experience working experience with medical devices and understand the special character working in the hospitals is preferable.

• Have a strong interest and affinity for IT solutions including knowledge on networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable

• Self-motivated, task-forced team player who is persistent in achieving the goals set.

• Highly professional and knowledgeable approach to solving customer problems and ownership of own projects.

• Driver's license (Swedish B) and willingness to travel

How we work together

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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As ayou will be the

Your role:

• Translate key business objectives into measurable performance tracking, sharing progress with Nordic stakeholders, and providing actionable insights and recommendations to support business growth.

• Deliver analytical insights to assess the impact of customer value propositions in the Nordic market and optimize service performance by monitoring key operational and productivity indicators.

• Participate in forecasting processes and provide financial analysis to prepare deals and tender propositions involving services, collaborating with Service Finance and FP&A teams.

• Drive the development of agile methods and a test-and-learn culture in Nordic operations, shifting focus from descriptive reports to actionable insights, and engage with peers in Western European markets to share best practices and gather insights.

You're the right fit if:

• You holda degree in Business, Finance, Analytics, or a relevant field, equipping you with a strong foundation for understanding complex business and financial concepts.

• You have a minimum of 2 years of experience withfinancial analysis and can effectively support forecasting processes, prepare deals, and develop tender propositions involving services.

• You possess expertise in KPI monitoring and reporting, data analysis and interpretation, root cause analysis (RCA), and KPI management.

• You are skilled andcommitted to continuous improvement, fostering an agile test-and-learn culture, and engaging with peers across markets to share best practices and insights.

• You're fluent in both English and Swedish.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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As a Service Coordinator, you will act as a resource planneras and ambassador of Philips Health Systems ensuring that all customers are satisfied while meeting or exceeding our business targets.

Your role:

• Handle inquiries regarding Philips products and services

• Workforce maintenance and planning of all types of events

• Creating, communicate and confirm customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements

You're the right fit if:

• You are service oriented, meticulous and used to work in a customer focused environment

• You are flexible, able to manage several tasks simultaneously and a great team player

• You are fluent (both verbal and written) in Swedish, English and another nordic language

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Remote Service Engineer, Ultrasound and CT

You are responsible for:

• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to our customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Technical support for the local service organization
• Follow-up and monitoring of performed service jobs
• Perform security updates
• Establish and develop good cooperation agreements with our customers and internally at Philips
• Ensure that you are up to date on new technology that could potentially affect Philips products within your product portfolio
• Certain parts of the job involve traveling and working onsite at customer sites
• Driving increased productivity through utilization of remote tools and technical skills
• Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

To succeed in this role, you should have the following skills and experience:

• You have a technical education at university level or similar, BsC / Candidate in medical technology
• Minimum 3-5 years of professional experience in engineering in medical technology in the areas of imaging systems, X-ray and Ultrasound.
• Experience in technical remote support
• Ability to troubleshoot, think logically and provide technical solutions authoring.
• Strong time management and interpersonal skills with the ability to effectively communicate with teams and customers
• A good ability to meet customers and collaborate in teams are important qualities.
• Fluent in Swedish and English (both are requirements)
• Other Nordic languages are an advantage
• Driving license

Onsite roles require full-time presence in the company’s facilities.• Learn more about .
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