Service Engineer jobs at Philips in Indonesia, Special Capital Region Of Jakarta

You are responsible for:

• Working collaboratively with thewider organization toprovide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• The role will normally belocated in Greater Jakarta – but will have opportunities to support West Area, Central Area, East Area etc. as needed by the business
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
• based on knowledge of customer implementation and workflow analysis.

To succeed in this role, you should have the following skills and experience:

• Bachelor’s degree in biomedical engineering, electrical engineering, electronics engineering or equivalent
• Minimum 3 -5 to years’ experience in supporting medical devices specifically CT, MRI, and DXR (Diagnostic X-Ray)
• Good execution capabilities and strong desire for success
• Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical needs
• Ability to work independently and be a good communicator
• Strong IT, Electronic, Mechanical and Electrical skills, and the ability to work in a fast-paced environment

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.
Your role:

• Provides technical support to Project on operational or maintenance aspects of system equipment.

• Serves as customer contact on technical and service-related problems.

• Diagnoses mechanical, hardware, software and systems failures using established procedures.

• Determines most cost-effective repair/resolution to minimize customer downtime.

• Prepares reports for analysis of product failure trends and service ability issues.

• Ensures high level of teamwork and engagement levels.

• Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by Philips HS.

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by Philips HS.

• Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk.

• Demonstrate commitments to meet & exceed customer needs and requirements by ensuring all given quality standards.

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

• Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets.

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies.

• Responsible for completeness and accuracy of service records and installation records with particular attention to test & inspection results.

• Responsible for reporting identified device safety issues according to applicable Philips HS quality standard policy.

• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

• Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used.

You're the right fit if:

• Bachelor-degreeholder (majoring inBiomedical/ElectronicalEngineering/Physics Engineering are preferred), with min. 5 years of related work experience as Field Service Engineer.

• Certified for "Penguji Berkualifikasi (Fluoroskopi)" with still active validity on the certification from BAPETEN.

• Having several years installation, maintenance and troubleshooting of cathlab equipment at hospital.

• Good communication and maturity to engage with various internal and external stakeholders / customers and to communicate in both Bahasa Indonesia and English.

• Customer service oriented with excellent project management skills with pro-active, hands-on, and strong “can-do” attitude.

• Interest and ability to bemobile/travel/on-fieldmost of the time and open to be based in several big cities across Indonesia.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Your role:

• Leads complex service delivery projects, coordinating cross-functional teams and resources to ensure that services are delivered on time, within scope, and according to budgetary requirements.

• Develops and maintains strong relationships with key customers, acting as a trusted advisor to understand their evolving needs and ensuring that service delivery aligns with their business objectives.

• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.

• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.

• Analyzes service performance data to identify trends, optimize processes, and implement strategic improvements that enhance service efficiency, quality, and customer satisfaction.

• Oversees the end-to-end service delivery lifecycle, from project initiation and planning through to execution and post-delivery review, ensuring all milestones and deliverables are met.

• Manages service delivery risks by proactively identifying potential issues, developing mitigation strategies, and coordinating with internal teams to ensure continuous service improvement.

• Ensures that all service delivery activities comply with contractual obligations, industry regulations, and internal quality standards, maintaining a strong focus on operational excellence.

• Facilitates regular client meetings to review service performance, address concerns, and discuss opportunities for service enhancements, fostering a collaborative partnership with customers.

• Prepares and delivers detailed reports and presentations to senior management, providing insights into service delivery performance, challenges, and recommendations for future improvements.

You're the right fit if:

• Bachelor's / master's degree in healthcare, Engineering, Business Administration or equivalent.

• Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery Management, Customer Relationship Management in Medical Devices Industry or equivalent.

• Good communication skills both in English & Bahasa Indonesia.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Your role:

• The Remote Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

• Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.

• Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.

• Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

• Provides advanced first line remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

• Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.

• Acts as Escalation Initiator on Customer service escalations and provides a clear escalation description of steps taken forresolution/troubleshootingduring normal service delivery process steps.

• Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.

• Provides centralized added value services to multiple markets, like proactive monitoring and alert handling from proactive monitoring tools

• Provides non-customer intimacy related support to multiple markets, like security patches installation and upgrades support.

You're the right fit if:

• Minimum 3+ years of experience in CT /MR / IGT (preferred) and preferably in a field service environment.

• Your skills include experience with Philips's equipment, knowledge of computers and networking.

• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

• You have a four-year degree in Computer Science, Information Technology, or a related field (preferred).

• You’re an excellent communicator and problem solver with a customer-centric mindset, capable of working independently while collaborating effectively within a team.

Onsite roles require full-time presence in the company’s facilities.
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Your role:

• The Remote Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

• Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.

• Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.

• Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.

• Provides advanced first line remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

• Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.

• Acts as Escalation Initiator on Customer service escalations and provides a clear escalation description of steps taken forresolution/troubleshootingduring normal service delivery process steps.

• Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.

• Provides centralized added value services to multiple markets, like proactive monitoring and alert handling from proactive monitoring tools

• Provides non-customer intimacy related support to multiple markets, like security patches installation and upgrades support.

You're the right fit if:

• Minimum 3+ years of experience in CT /MR / IGT (preferred) and preferably in a field service environment.

• Your skills include experience with Philips's equipment, knowledge of computers and networking.

• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

• You have a four-year degree in Computer Science, Information Technology, or a related field (preferred).

• You’re an excellent communicator and problem solver with a customer-centric mindset, capable of working independently while collaborating effectively within a team.

Onsite roles require full-time presence in the company’s facilities.
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Responsible for service parts logistics exception handling to ensure that service parts are delivered in good quality at the right time and place within agreed budget.
Your role:

• Identify delivery issues in an early stage and take corrective actions timely by working closely with suppliers and physical distribution to resolve these supply issues.

• Track and trace spare parts.

• Actively participate in Customer Services logistics improvement projects.

• Coordinate warehouse team.

• Inventory management and handling (Data logger).

• Coordinate outbound last mile transport and delivery.

• Coordinate final delivery at customer site.

• Follow up in case of missing, damaged or wrong deliveries.

• Trigger Defective on Arrival (DEFOA) or Visual Philips Escalation Resolution (VIPER).

• Initiate returns to supplier and secures financial settlement.

• Create and update weekly report on every activity (CM, PM, FCO) to operation manager.

• Coordinate FCO parts ordering with Logistics / inventory officer.

You're the right fit if:

• Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Management, with 3-5 years of related experience in Customer Service or Supply Chain.

• Basic knowledge of SAP, along with comprehensive knowledge of MS Excel and MS Office.

• Ability to work logically and systematically under pressure to deliver quick.

• Excellent communication skills with a proven track record in problem-solving and relationship management.

• Certification in a supply chain role is a plus.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .