Sales Specialist Manager jobs at Philips in Brazil

Ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, improving the delivery of healthcare services.

• Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
• Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
• Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks to ensure long-term solutions and prevent recurrences.
• Coordinate with stakeholders to effectively communicate outages, workarounds, and resolutions, ensuring transparency and fostering trust.

You're the right fit if:

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.

• Solid experience in supporting RIS/PACS systems and possess specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.

• Excellent analytical and problem-solving skills, strong understanding of network configurations, Oracle database management, and healthcare data protocols, as well as Virtualization technologies and AWS and Radiology Workflows.

•Demonstrate effective communication skills and a collaborative approach to working with diverse stakeholders. A strong aptitude for adapting to evolving technologies and driving system improvements

• Relevant certifications in VMware (such as VMware Certified Professional - Data Center Virtualization) and AWS (such as AWS Cloud Practitioner) are preferred

• Advanced English

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Biomedical Technician Site Lead - Loma Linda, California

Support the Multi-Vendor Services (MVS) business as a Biomedical Equipment Site Lead for Philips customers in the Loma Linda, California area.  You will assume a leadership role for an empowered area of responsibility to manage and foster strong customer relationships through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.

Your role:

• Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.

• Develop and execute winning clinical sales strategies to expand market share.

• Educating sales team on emerging clinical issues and positioning solutions to address these market changes.

• Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered

• (re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment

• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and customer satisfaction

• Report on difficulties in optimal usage of the equipment as well as reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

You're the right fit if:

• You have acquired 3+ years of experience, including experience in Hemodynamic Rooms interacting with the medical systems.

• Your skills include Bilingual (English and Portuguese, Spanish would be a plus), effective communication and presentations skills, priority-setting, proactivity, customer and patient first mindset.

• You hold a bachelor's degree in Radiology, Bioimage production, nursing or related areas.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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Your role:

• Provides technical expertise through Clinical Product/Solutions demonstrationsandsales presentations

• Develop product, clinical, and software knowledge, skills, and competence within Philips AVW/ICAP and PACS Solutions.

• Support the Product Specialists & Territory Managers and the Commercial Team

• Monitor and analyze market trends, competitor products, and consumer behavior.

• Collaborate with product development teams to ensure customer requirements are integrated into product design and functionality

• Drives overall business and product deal support by providing clinical and technical product (AVW, PACS) expertise on the product across the accounts.

• Educate sales teams and clients on product features, benefits, and usage

• Pursue necessary regulatory approvals to improve product acceptance

• Stay in contact with the Global and Applications teams

• Able to Prepare Business Cases: Prices, Margins, etc

You're the right fit if:

1. You are a Portuguese and Fluent English speaker

2. Have Biomedical, Engineering or someHealthCare degree

4. Strong written and verbal communication skills

5. Clinical experience

6. Good Knowledge in Images Reconstruction and Manipulation: CT, MRI, PET-CT, NM, US, Mammo, XA.

7. Good Knowledge in Infrastructure and Hardware: Servers, Workstations, Processors, etc.

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Key Responsibilities:

• Ensure Excellence in Customer Service: By closely monitoring department KPIs, crafting strategic plans, and analyzing customer feedback, uphold superior support quality. Implement necessary short, medium, and long-term improvements and prioritize service work orders to honor SLA commitments.

• Empower Your Team: Facilitate processes, product or technical training, and performance improvement initiatives to recruit, develop, and retain a highly skilled team.

• Optimize Resource Management: Plan resources in alignment with individual and group capacities to meet current and future support demands.

• Drive Strategic Growth: Develop and execute strategic plans to ensure continuity and evolution in customer support services both locally and globally. Oversee KPI achievement and improvement initiatives.

• Lead People Management: Conduct thorough follow-ups, execute feedback, and craft individual and collective development plans. Manage customer relationships, especially during critical and urgent events.

• Manage Financial Oversight: Ensure budget adherence through careful expense tracking and budget control.

Your Responsibilities:

• Team Leadership

• KPIs Management

• Customer Satisfaction

• Continuous Improvement Initiatives

To succeed in this role, you should have the following skills and experience:

• Minimum of 2 years of experience in team management

• Experience in Technical Support Operations

• Degree in a relevant field: management, medical, financial

• Strong teamwork, leadership, management, communication, and executive presence skills

• Intermediate proficiency in English and Spanish is desirable

Nesse desafio você será responsável por:

• Demonstrar detalhadamente o sistema Tasy em clientes;
• Auxílio técnico na elaboração das propostas comerciais;
• Mapeamento de processos em clientes;
• Treinamentos para equipe comercial;
• Analise técnica de requisitos para participação de licitações;
• Participar do planejamento estratégico de vendas, com objetivo de desenvolver os negócios da empresa.

Para ter sucesso nessa posição, você precisa ter uma visão de Customers-First e:

• Superior completo;
• Experiência com o Sistema Tasy;
• Conhecimento em processos e fluxos hospitalares;
• Desejável espanhol intermediário;
• Disponibilidade para viagens durante a semana;
• Habilidade de: comunicação, negociação e iniciativa.

Onsite roles require full-time presence in the company’s facilities.
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Your role:

• Responsible for defining the Ultrasound strategic plan in Latin America
• Develop and implement sales account strategies to exceed financial objectives (P&L Management)
• Engage in continuous dialogues with the global businesses related to performance, forecasts, market trends, competition, and growth opportunities.
• Activate the entire local market's commercial organization to sell/position your portfolio towards customers.
• Develops and manages effective relations with top customers, channel partners, end-users, and stakeholders.

You're the right fit if:

• You have experience with P&L management, including revenue and margin management
• You have effective communication with C-level stakeholders
• You have already led a team of professionals in the healthcare commercial area
• You speak Bilingual Portuguese and English, Spanish is a plus.

How we work together

This role will report to theGrowth Leader based in Asia.

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