Jobs at Philips in Australia, Sydney

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You're the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

• You will hold at minimum High School Certificate, Diploma, Vocational Education as a minimum and or Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent

Key Responsibilities Include:

To support the management and continuously improve all aspects of the Philips’ Quality Management and business information systems across Health System, Sleep Respiratory Care and Personal Health and integrate global processes where appropriate. Be the business partner that will enable the delivery of Philips ANZ commitment to patient, customers, regulators and internal stakeholders.

• Managing the full implementation of the quality management system and ensure that the company is in compliance with standards and regulations (e.g., ISO13485, TGA Medical Device Regulations, QSR, MDR, and other relevant quality standards and regulations, Philips policies)

• Implementing most aspects of the quality system including document and data control, management responsibility (including management review), quality planning, training, corrective and preventive action system, internal & external quality audits, etc

• Be the focal point of contact for the regulatory authorities in Australia & New Zealand.

• Interfacing directly with regulatory agencies in ANZ such as TGA, Medsafe and other relevant Authorities

• Ensures proper internal and external audit preparation and execution for ANZ

• Deployment of global quality objectives with necessary local additions (or adjustments) to drive sustained improvements to QMS.

• Manage effective post Market surveillance process (such as feedback, complaints, correction, Adverse event reporting) in ANZ Be part of district Leadership Team, manage team budget, and set-up strategic plans in alignment with function & business goals

• Works collaboratively with Customer Service and SCM organizations.

• Oversees personnel training for QMS processes.

• Lead district quality team through coaching, developing and supervising for success.

• Partner with Regional & Local Business Process Owners to assist continuous improvement of processes and implement strategies for the continual development of the quality system based on world’s best practice and analysis of specific Philips ANZ needs

• Lead in the continuously maintaining an effective global policy framework to support Philips ANZ’ changing business needs

• Engage with both Quality Professionals and business partners to balance the needs of the business and regulatory requirements of a highly regulated industry. Supporting Q&R Capabilities such as Supplier Quality/ PQMS/ RA.

You're the right fit if:

• A Bachelor or Masters Degree in Engineering, Life Sciences, Quality or Business Management

• Strong understanding and application of Industrial product regulations and standards.

• A strong practical knowledge of TGA regulation and other regulated markets such as US FDA, EU MDR

• Ideally, 10 years of related Quality Management experience in manufacturing/ commercial environment within Medical Device/ Pharmaceutical Industries.

• Experience in team leader / manager roles, leading a team of professionals

• Certified ISO Auditor would be advantageous

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Key Areas of Responsibility:

• Analyzes market trends, sales/OOH (orders on hand) data, and inventory levels to forecast future product demand, ensuring optimal product availability while minimizing excess inventory and reduced planning bias

• Create Sales, OIT & inventory forecast for ANZ.

• Contributes to the design and maintenance of advanced reporting frameworks, ensuring integration of diverse data sources to support strategic decision-making processes with high accuracy.

• Collaborate with leadership and cross-functional teams to improve sales forecasting models through data analysis.

• Designs and monitors a robust framework for key performance indicators (KPIs), providing detailed and timely reports that support strategic performance enhancement initiatives.

• Applies specialized knowledge to diverse team projects, ensuring effective solutions and innovative approaches to complex challenges.

• Build effective relationships with internal and external partners, providing influence over projects and peer groups by demonstrating a comprehensive understanding of the area of specialization

• Responsible for generating short & long-term up to 24 month OIT/demand plan/Sales plan.

• Collect input for phase-in/out & promotions and manage the underlying process for the market and/or customers.

• Review and analyze historical sales trends, sell out, stock in trade, and research demand drivers.

• Analyze forecast accuracy results and define and implement corrective actions.

• Lead conversation with relevant counterparts, propose forecast adjustments and challenge assumptions underpinning input.

• Support all relevant functions in creating and communicating gaps closing scenarios.

• Maintain the demand plan for respective business and/or Customer Planning Groups and ensure timely updates for meetings and business planning snapshots

• Collaborate with the Business District, Projects and Finance to achieve the annual sales target.

• Responsible for AM Commission reporting calculation.

• Responsible for analysing orders over 18 months & lead the de-booking process where necessary.

• Ensure aged inventory over 120 days is cleared in a timely manner.

Key measures:

• Forecast Bias/Accuracy %

• Mix accuracy %

• Inventory DFS (Days for sales)

• Excess & Aging Stock

Experience & Education:

• Exposure to Financial Analysis or Demand planning

• Understanding of Philips Demand and Supply Planning process

• Proven experience and knowledge of the supply chain, procurement process and flows and S&OP process.

• You hold a relevant degree in Business Administration, Sales, Finance, Data Analytics, or equivalent, with experience in the medical devices sector being highly regarded.

• Excellent communication skills are essential, enabling confident interaction with executives and stakeholders.

• Deep analytical skills paired with commercial acumen allow you to provide real-world insights that drive decision-making.

• Strong attention to detail and the ability to thrive under strict deadlines are key qualities for success in this role.

• Advanced in Excel and solid knowledge of Microsoft Office Suite, SAP, O9, and Salesforce are part of your skillset.

Onsite roles require full-time presence in the company’s facilities.Indicate if this role is an office/field/onsite role.
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Every day will offer new and exciting challenges, selling some of the Healthcare Industry’s most innovative medical Equipment. You will be required to build high level business relationships both internally and externally, constantly being aware of current and future market trends with respect to customer and overall industry and execute a planned approach to maximizing sales volumes and margins. This will include ensuring a broad understanding of Philips products, negotiating sales and maintaining an accurate and relevant sales funnel for all sales leads within the territory. You will also have overall responsibility for the coordination of product demonstrations, efficient product delivery and ongoing clinical and technical support.

You’re the right if:

• Bachelor's degree in nursing or equivalent, with a strong sales/clinical background / experience

• Medical Device and Consumables sales experience, within a hospital environment is preferrable.

• Understanding of the sales processes with the ability to protect and grow market share

• Experience in analyzing and manipulating complex data and building territory plans.

• Exceptional interpersonal and cross functional stakeholder experience with the ability to influence at all levels within business.

• The ability to work under pressure, dealing with conflicting priorities

Your challenge

This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities include:

• Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• Be able to work reasonable additional hours outside business hours at such times as are necessary to carry out the job role efficiently and effectively as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.

You will bring

• Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Xray, IGT or Angiography is desirable, candidates from various industries are welcome.

• A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.

• Restricted Electrical Licence is highly regarded

• Strong IT skills, and the ability to work in a fast-paced environment

• You will also need to hold a full AU driver’s license and already have Australian working rights.

• Please note: Police checks will be required during the onboarding process

National Account Manager - Personal Health (Sydney/Melbourne)

Your Role:

• Lead, manage and develop assigned accounts in accordance with company objectives and guidelines.
• Oversee financial management of accounts, including P&L responsibility, forecasting and management of promotional and trade spend.
• Build and maintain strong, trust-based relationships with accounts.
• Act as a trusted advisor while aligning with both customer and company objectives to foster mutually beneficial partnerships.
• Develop and execute customer-specific plans aimed at achieving sustainable growth, profit and increased brand visibility.
• Analyse and utilize data and insights to identify opportunities and implement timely actions.
• Collaborate with internal and external stakeholders such as marketing, supply chain and finance.
• Participate in company projects focused on improving operational efficiency, customer satisfaction and overall business outcomes.

You're the right fit if:

• A degree in business, marketing or related field.
• 3-5 years’ experience as National Account Manager or in a comparable role with an FMCG business.
• Demonstrated experience managing: Big W / Woolworths / Coles.
• Strong commercial and financial acumen with a history of achieving targets.
• Ability to influence engage senior stakeholders across various functions.
• Analytical skills for translating insights into actionable strategies.
• Proactive approach with solid planning and negotiation skills.
• Effective interpersonal skills and the capacity to thrive in a fast-paced, performance-driven environment.
• Willingness to undertake regular interstate travel.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

You will be instrumental in developing and managing numerous business strategies to achieve profitable business relationships across our Imaging Systems portfolio, consisting of market leading medical imaging technology and solutions (MRI, CT, X-Ray).

Every day will offer new and exciting challenges, selling some of the Healthcare Industry's most innovative medical Equipment. You will be required to build high level business relationships both internally and externally, constantly being aware of current and future market trends with respect to customer and overall industry, and execute a planned approach to maximizing sales volumes and margins. This will include; ensuring a broad understanding of Philips products, negotiating sales and terms, submitting tenders and maintaining an accurate and relevant sales funnel for all sales leads within the territory. You will also have overall responsibility for the coordination of; product demonstrations, efficient product delivery and ongoing clinical and technical support.

You're the right fit if:

• You are a qualified radiographer with significant clinical experience, eager to gain commercial skills.

• Alternatively, you have experience in selling capital equipment or medical device solutions within a hospital environment. Prior experience in medical imaging is highly desirable.

• You will bring a solid understanding of the sales processes with the ability and drive to maintain and grow market share.

• You are confident in analyzing and manipulating complex data and building territory plans.

• Exceptional interpersonal and cross functional stakeholder experience with the ability to influence at all levels within business.

• The ability to work under pressure, as well as managing conflicting priorities.