Philips Customer Support Engineer - Digital Xray 

Australia, New South Wales, Sydney 

124640237

Your challenge

This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities include:

• Working collaboratively with the wider organisation to provide exceptional service to our customers.  Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.

• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.

• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

• Be able to work reasonable additional hours outside business hours at such times as are necessary to carry out the job role efficiently and effectively as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.

You will bring

• Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Xray, IGT or Angiography is desirable, candidates from various industries are welcome.

• A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defence Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.

• Restricted Electrical Licence is highly regarded

• Strong IT skills, and the ability to work in a fast-paced environment

• You will also need to hold a full AU driver’s license and already have Australian working rights.

• Please note: Police checks will be required during the onboarding process