Incident Management Manager jobs at Paypal in United Kingdom, City Of London

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities-

This position will play a key role in bridging effective management of the outsourcing framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.

Responsibilities:

• Support the maturing and implementation of the Outsourcing Framework and champion it’s adoption through effective communication with all levels within the organization
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
• Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
• Keep abreast of all regulatory changes impactingframework/obligations(new and evolving regulations) and internal policy changes
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

Basic Qualifications

• 4+ years in the financial industry or equivalent with proven experience in roles for outsourcing/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements
• High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
• Strong project management skills and change management experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish a shared vision across the company for a portfolio of products, or platform products enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product portfolio strategy with cross-functional stakeholders.
• Shapes the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product portfolio profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others

• Establish a shared vision across the company for Omni-Channel experiences with a deliberate and cohesive strategy
• Lead product strategy development and share the technical and product roadmap for omni-channel merchants across onboarding, servicing & reporting experiences, Point-of-Sale software and mobile Apps, Tap-to-Pay SDKs, Reader SDKs and cloud APIs.
• Interface with senior leadership and key partners to drive vision, strategy and execution forward.
• Drive Partnerships in the omni-channel space across software platforms such as Ecommerce and vertical SaaS; hardware OEM partners, Ecosystem partners like Google and Apple, distribution & logistics partners and partners that drive commerce ecosystem.
• Lead, develop and mentor a global team of product managers focused on building world-class in-store and in-person payments.
• Champion merchant and partner platform success balancing innovative merchant experiences, partner platform capabilities, regulatory requirements, time-to-market, and profitability collaborating with cross-functional teams.
• Experience with Point-of-Sale, In-store products, hardware, and partnerships, ISOs, Commerce Platforms highly preferred.

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your day-to-day:

In your day-to-day role, you will….

• Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal.

• Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets.

• Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes.

• Monitor account health, proactively addressing risks to ensure merchant success and satisfaction.

• Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions.

• Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience.

• Build and maintain executive-level relationships to foster long-term strategic partnerships.

• Lead cross-functional collaboration to deliver on account objectives and operational excellence.

• Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce).

• Leverage competitive insights to refine strategies and support PayPal’s broader business growth.

What do you need to bring:

• Proven experience in account management, business development, or sales within payments, technology, or financial services.

• Strong understanding of the UK payments ecosystem, e-commerce, and fintech products.

• Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling.

• Skilled negotiator and communicator with experience managing senior stakeholder relationships.

• Strategic and analytical thinker with a track record of delivering measurable business results.

• Collaborative team player, comfortable operating in a fast-paced, matrixed environment.

• Proficiency in CRM systems such as Salesforce.

• Excellent English (written and spoken).

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

We are looking for a Business Operations Manager to support the smooth running of the organisation enabling efficient delivery and supporting PPUK’s strategic goals. The responsibilities of the role include:

• Business Plan: Support the planning, development and monitoring of the annual PPUK Regulatory Business Plan (through Product,Regulatory/remediation,Risk and Customer) MI dashboards.
• Media: in collaboration with Corp Comms and Marketing, proactively create relevant internal and external content for the UK CEO (with respect to customer innovation, colleague achievements, community impact, new hiring, etc) and respond to adverse media events.
• Culture: Support review of regular colleague surveys and coordinate a structured response to address survey feedback to understand and improve UK culture, fostering PayPals Leadership Principles.
• Colleague Engagement: own the creation of the agenda for the UK all-colleague connect meetings.
• Community: Coordinate community impact/group executive events (including All Hands and Community Impact Days and annual team Onsite.)
• Exec Complaints: Triaging daily executive customer complaints and escalations.
• CEO Escalations: proactively convene stakeholders to addressissues/roadblocks/incidents.
• AI: leverage colleague AI tool (EVA) across use cases to enable/optimize PPUK Executive Management.
• Governance: support Exec and Board secretariat where required with CEO Business updates.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and manage partnership marketing strategies to drive business growth and engagement
• Build and maintain relationships with partners, including regional system integrators, digital agencies, and consultants
• Audit the existing developer program experience and identify areas for improvement
• Design, build, and deploy strategic marketing communications to support the developer lifecycle
• Take ownership of developer-focused platforms, enhancing architecture, content, and SEO
• Plan and execute lead generation campaigns and lifecycle communications for developers
• Manage Developer Meetup events, including invitations, logistics, and execution
• Collaborate with partners to create joint go-to-market strategies and co-marketing initiatives
• Create marketing toolkit content to help developers promote solutions on their own channels
• Work closely with data and analytics teams to track performance and optimize strategies

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

Our Benefits:

Any general requests for consideration of your skills, please