Governance & Controls Oversight Manager jobs at Paypal in United Kingdom, City Of London

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities-

This position will play a key role in bridging effective management of the outsourcing framework and incident regulatory reporting requirements which enable PayPal to meet its obligations across regulated entities.

Responsibilities:

• Support the maturing and implementation of the Outsourcing Framework and champion it’s adoption through effective communication with all levels within the organization
• Collaborate with internal stakeholders across the company to monitor intra-group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs)
• Provide oversight and development of controls, polices and standard operating procedures, including understanding obligations and developing operational procedures for each jurisdiction that is within the scope of regulatory incident reporting
• Monitor incident queues and triage related data to identify and assess potentially reportable incidents
• Document incidents analysis, key risk indicators, and metrics to calculate risk on both incidents and outsourcing service delivery
• Keep abreast of all regulatory changes impactingframework/obligations(new and evolving regulations) and internal policy changes
• Support key stakeholders in PayPal entities receiving services and assist with the collation and reporting of any data, queries, or remediation efforts relating to the services provided
• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional/Regional Risk and Compliance communities
• Incident Management teams
• Global Entity Management leadership
• Audit
• Legal
• Tax

Basic Qualifications

• 4+ years in the financial industry or equivalent with proven experience in roles for outsourcing/incident management portfolios.
• Experience with the UK and other global regulators.
• Knowledge on FCA, EBA & CSSF requirements
• High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
• Degree level education.
• Excellent English communication and written skills.
• Experience in partnering with and counselling senior leadership, particularly in the context of a rapidly changing and growth-oriented environment.
• Strong problem solving, operational process and analytical skills.
• High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
• Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
• Strong project management skills and change management experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your day-to-day:

In your day-to-day role, you will….

• Develop and execute strategic account plans aligned with PayPal’s vision to deliver long-term value for merchants and PayPal.

• Drive revenue retention, upsell, and cross-sell initiatives, consistently meeting or exceeding targets.

• Negotiate complex commercial terms and contracts to achieve mutually beneficial outcomes.

• Monitor account health, proactively addressing risks to ensure merchant success and satisfaction.

• Advocate for merchant needs within PayPal, driving innovative, market-aligned solutions.

• Oversee onboarding, integration, and day-to-day operations to ensure a seamless customer experience.

• Build and maintain executive-level relationships to foster long-term strategic partnerships.

• Lead cross-functional collaboration to deliver on account objectives and operational excellence.

• Manage pipelines, forecasts, and reporting with accuracy through CRM tools (e.g., Salesforce).

• Leverage competitive insights to refine strategies and support PayPal’s broader business growth.

What do you need to bring:

• Proven experience in account management, business development, or sales within payments, technology, or financial services.

• Strong understanding of the UK payments ecosystem, e-commerce, and fintech products.

• Demonstrated success in growing and retaining enterprise accounts through strategic planning and solution selling.

• Skilled negotiator and communicator with experience managing senior stakeholder relationships.

• Strategic and analytical thinker with a track record of delivering measurable business results.

• Collaborative team player, comfortable operating in a fast-paced, matrixed environment.

• Proficiency in CRM systems such as Salesforce.

• Excellent English (written and spoken).

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

We are looking for a Business Operations Manager to support the smooth running of the organisation enabling efficient delivery and supporting PPUK’s strategic goals. The responsibilities of the role include:

• Business Plan: Support the planning, development and monitoring of the annual PPUK Regulatory Business Plan (through Product,Regulatory/remediation,Risk and Customer) MI dashboards.
• Media: in collaboration with Corp Comms and Marketing, proactively create relevant internal and external content for the UK CEO (with respect to customer innovation, colleague achievements, community impact, new hiring, etc) and respond to adverse media events.
• Culture: Support review of regular colleague surveys and coordinate a structured response to address survey feedback to understand and improve UK culture, fostering PayPals Leadership Principles.
• Colleague Engagement: own the creation of the agenda for the UK all-colleague connect meetings.
• Community: Coordinate community impact/group executive events (including All Hands and Community Impact Days and annual team Onsite.)
• Exec Complaints: Triaging daily executive customer complaints and escalations.
• CEO Escalations: proactively convene stakeholders to addressissues/roadblocks/incidents.
• AI: leverage colleague AI tool (EVA) across use cases to enable/optimize PPUK Executive Management.
• Governance: support Exec and Board secretariat where required with CEO Business updates.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business and technical strategies for entity management that significantly impact PayPal operations.
• Advise on complex legal and regulatory compliance issues related to corporate structures.
• Influence executive-level decision-making through strategic insights and recommendations.
• Ensure the efficient operation of the organization’s diverse entities by maintaining compliance with laws and regulations.
• Lead initiatives that promote effective governance and risk management across the organization.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

PayPal has been operating in the UK for over 20 years, serving millions of merchants and consumers across our two-sided platform and offering a wide range of payments, credit, crypto, and other adjacent products and services.

Job Summary: Internal Controls Director, PayPal UK, First Line of Defence (FLOD)

You will lead the design, execution, and continuous improvement of thewithin the UK First Line of Defence, ensuring compliance with all applicable legal, regulatory, and policy requirements. This includes oversight of operational and financial controls, governance processes, risk management, and assurance activities to safeguard PPUK’s control environment.

Key Responsibilities

• Lead and continuously enhance the UK Internal Controls Framework across all business processes, ensuring alignment with PayPal’s global standards and UK regulatory expectations;
• Act as the Entity Control Lead (ECL) for PPUK, accountable for the design and effectiveness of internal control processes and reporting.
• Oversee control testing, risk assessment, and remediation activities , ensuring timely escalation and resolution of material weaknesses or deficiencies.
• Embed a proactive controls culture across PPUK through education, communication and engagement with the team.

Governance and Assurance

• Chair and contribute to relevant governance forums to provide insight on control performance, risk themes and emerging issues.
• Provide regular reporting to the PPUK Board and senior management on the effectiveness of internal controls and progress against remediation actions.
• Partner with Group Internal Audit and Second Line Risk functions to ensure alignment in scoping, testing and remediation of control activities.
• Work with the PPUK COO team to ensure internal control obligations are fulfilled and governed for our outsourced service arrangements .

• Oversee the maintenance of control documentation (e.g. control libraries, process maps) and ensure they remain current and aligned with entity and group standards.
• Drive process improvements and automation opportunities to enhance control efficiency and data integrity.
• Support the design and implementation of controls for new products, services, and systems , ensuring that risk management and governance standards are embedded from inception.

• Serve as a trusted advisor and subject matter expert to senior management and business leaders on internal controls and risk management matters.
• Collaborate with global PayPal Enterprise teams to influence control strategy, frameworks and methodologies for local adoption.

Qualifications, Experience, and Skills

• 10+ years of professional and leadership experience in internal controls, risk management, or audit within the financial services industry , ideally in a UK-regulated entity.
• Strong understanding of UK regulatory requirements , internal control frameworks and risk management methodologies.
• Proven experience delivering high-quality control environments in complex, matrixed or global organisations.
• Exceptional written and oral communication skills, including experience presenting to Boards, regulators and external auditors.
• Demonstrated ability to manage, influence and collaborate across multiple stakeholder groups and lines of defence.
• Track record of driving control remediation, assurance and process improvement initiatives .
• Prior supervisory experience and ability to lead and develop a small, high-performing team.

Travel Percent:

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Our Benefits:

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Any general requests for consideration of your skills, please.

Essential Responsibilities:

• Develop and manage partnership marketing strategies to drive business growth and engagement
• Build and maintain relationships with partners, including regional system integrators, digital agencies, and consultants
• Audit the existing developer program experience and identify areas for improvement
• Design, build, and deploy strategic marketing communications to support the developer lifecycle
• Take ownership of developer-focused platforms, enhancing architecture, content, and SEO
• Plan and execute lead generation campaigns and lifecycle communications for developers
• Manage Developer Meetup events, including invitations, logistics, and execution
• Collaborate with partners to create joint go-to-market strategies and co-marketing initiatives
• Create marketing toolkit content to help developers promote solutions on their own channels
• Work closely with data and analytics teams to track performance and optimize strategies

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

Our Benefits:

Any general requests for consideration of your skills, please