Principal Experience Designer jobs at Paypal in France

Job SummaryYou'll be responsible for establishing measurement frameworks that connect customer feedback to behavioral and financial data. You'll leverage data analytics, statistical methods, and customer listening posts to generate actionable insights that drive strategic product decisions across our organization.

Essential Responsibilities:

• Develop clear objectives and priorities to deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex research and insights using product knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit product users and customers
• Analyze research data to identify trends and insights that inform product development and user experience strategies.
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of product needs and industry trends
• Mentor team members in best practices for user research and data analysis.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Advanced degree (Master's or Ph.D.) in Data Analytics, Psychology, Human-Computer Interaction, Statistics, Economics, or related quantitative field

• Deep expertise in statistical analysis, predictive modeling, and advanced quantitative research methods

• Proficiency in analytical tools including SQL, Python, R, SAS, and visualization platforms like Tableau or Power BI

• Experience with customer experience platforms, survey tools (Qualtrics), and large-scale data collection methodologies

• Strong understanding of experimental design, A/B testing, and longitudinal research approaches

• Expert ability to design, execute, and analyze complex quantitative research studies aimed at understanding and measuring customer experience

• Proven track record of translating large datasets into strategic insights and actionable recommendations

• Experience building and maintaining measurement frameworks that scale across global organizations

• Strategic mindset with exceptional communication and stakeholder management skills

• Demonstrated ability to influence senior leadership and drive organizational change through data-driven insights

• Experience mentoring and developing research capabilities across teams

• Proven ability to present complex quantitative findings in compelling, accessible formats

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

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Belonging at PayPal:

Any general requests for consideration of your skills, please

to view the notice.

This role will architect the connective tissue between people, tools, and platforms — shaping how Experience Design (XD) operates in an AI-enabled product ecosystem.

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

1. AI-Enabled Workflow Architecture

• Map and re-design design-to-delivery workflows,identifyingwhere automation and intelligence can remove friction or unlock new capability.

• Prototype AI-assisted processes for design QA, accessibility, content creation, and portfolio planning.

• Partner with Design Ops and Finance to integrate data pipelines linking Asana, Jira, Figma, and Workday into the AI-Planning system.

2. Experience Intelligence Hub

• Lead the concept and technical prototype of the

  Experience Intelligence Hub
  — a central layer connecting customer intent data, product telemetry, and design decisions.

• Define taxonomy, metadata, and data flows between XD, Research, and Product Analytics.

• Partner with AI Platform teams to safely expose and visualize insights for design use.

3. Systems Innovation

• Work with the VP Platforms & Tools and Senior Director, Experience Architecture to connect system design, service blueprints, and experience data models.

• Introduce intelligent pattern libraries that adapt based on usage and performance signals.

• Prototype AI copilots and plugins that bring intelligence into daily design workflows.

4. Capability & Enablement

• Coach cross-functional partners on AI-native ways of working; create documentation and proof points that scale adoption.

• automationmaturity and capability development.

• Partner with the CDO Office to quantify ROI and efficiency gains from automation pilots.

5. Cross-Functional Collaboration

• Operate across Design, Product, Engineering, Data Science, and Finance.

• Translate technical possibilities into design outcomes — showing, not telling, what intelligence-driven design looks like in practice.

Qualifications

• 10–15 years blending design, engineering, and systems work (e.g., design technologist, systems designer, creative technologist, or principal IC).

• Strong command of modern product toolchains: Figma,Replit, Cursor, Jira, Confluence, Workday, and APIs.

• Demonstrated experience integrating AI/ML models, building plugins or workflow automations.

• Fluency inJavaScript/TypeScriptor Python; ability to prototype intelligent tools.

• thinkerwho can visualize systems and communicate them clearly to executives.

• in ambiguous environments and can independentlyidentifyleverage points for change.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please

We’re looking for a Staff Content Designer to help define the next generation of Checkout at PayPal. You’ll focus on Agentic AI experiences. You'll build intelligent, adaptive systems that anticipate what customers need and simplify how they pay.In this role, you’ll own a complex, high-visibility area of Checkout and partner deeply across product, design, research, engineering, and AI teams. You’ll shape how the experience communicates, guides, and learns from users to build trust and reduce friction at every step.You’ll bring structure to complex problems, design with empathy and data, and help evolve how PayPal designs for clarity in an AI-driven world.

Essential Responsibilities:

• Develop and articulate clear plans to develop content strategies that align with the product's goals and user needs and meet team performance
• Perform more-complex work assignments using highly specialized content strategy knowledge and advanced business expertise
• Lead some projects or programs within the content design function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of user needs and industry trends
• Determine methods and procedures on content design strategies that may impact activities of others

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

As a Principal Motion Designer within the Venmo Experience Design (XD) team, you’ll play a pivotal role in shaping how millions of users use the Venmo product. You will partner with your cross-functional peer group to influence strategic Design – from concept to decisions – to ultimately deliver stellar end-to-end experiences across platforms and form factors.

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

This job involves leading complex projects that enhance user experiences across various platforms. They participate in problem resolution by applying functional expertise and industry knowledge, developing methods for new assignments to improve processes. Responsibilities include collaborating with teams to implement global process improvements based on user insights and mentoring junior team members in user-centered design practices.

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $169,500 to $291,500

Our Benefits:

Any general requests for consideration of your skills, please

As a Staff Experience Designer for Consumer Servicing, you’ll design how PayPal helps customers get answers, resolve issues, and feel supported across every touchpoint. You’ll shape the experiences that connect self-service, AI assistance, and live support into a seamless journey—ensuring customers can resolve problems quickly and confidently, however they choose to engage. Partnering closely with product, operations, and customer service teams, you’ll identify opportunities to reduce friction, improve clarity, and strengthen trust.

Essential Responsibilities:

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

As a Senior Specialist – Experience Research specializing in Experience Measurement, you'll be responsible for executing measurement research that connects customer feedback to behavioral data. You'll leverage surveys, data analytics, statistical methods, and customer listening posts to generate insights that support product decisions within your domain.

Essential Responsibilities:

• Perform data analysis using specialized domain knowledge and developed business expertise
• Lead projects and/or programs within the Experience Research family with moderate scope impacting the Product function
• Utilize research methodologies to optimize user experiences using general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues
• Share best practices and insights with team members to foster a collaborative research environment.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Bachelor's degree in Data Analytics, Psychology, Human-Computer Interaction, Statistics, Economics, or related quantitative field, Masters or PhD nice to have

• Strong knowledge and application of statistical analysis and quantitative research methods
• Proficiency in analytical tools including SQL, Python, R, and visualization platforms like Tableau or Power BI
• Experience with customer experience platforms and survey tools (Qualtrics)
• Understanding of experimental design, A/B testing, and survey methodologies
• Proven ability to design, execute, and analyze quantitative research studies aimed at measuring customer experience
• Experience translating datasets into insights and actionable recommendations
• Familiarity with measurement frameworks and research operations
• Strong communication skills with ability to work effectively across teams
• Demonstrated ability to influence product teams through data-driven insights
• Experience collaborating with peers and supporting research initiatives
• Ability to present quantitative findings in clear, accessible formats for diverse audiences

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please