PayPal Staff Experience Designer Consumer Servicing 

France, Auvergne-Rhône-Alpes 

806504307

As a Staff Experience Designer for Consumer Servicing, you’ll design how PayPal helps customers get answers, resolve issues, and feel supported across every touchpoint. You’ll shape the experiences that connect self-service, AI assistance, and live support into a seamless journey—ensuring customers can resolve problems quickly and confidently, however they choose to engage. Partnering closely with product, operations, and customer service teams, you’ll identify opportunities to reduce friction, improve clarity, and strengthen trust.

Essential Responsibilities:

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.