Jobs at Paypal in China, Hong Kong Island

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Use knowledge and direction to influence decisions at the executive level, establishing overall business or technical strategy.
• Acquire, manage, and expand relationships with large enterprise commercial merchants.
• Collaborate with internal stakeholders to ensure seamless integration and onboarding of new merchants.
• Maintain regular contact with merchants to ensure customer satisfaction and quota attainment.
• Spend significant time on strategy and influencing decision-making to ensure the success of PayPal operations.

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Responsibilities include:

• Act as the Hong Kong Money Laundering Reporting Officer (MLRO).
• Day-to-day management of the Hong Kong AML/CFT program, executing the program and implementing risk and compliance standards consistent with local, regional, and global AML/CFT policies.
• Daily interaction with key local, regional and global stakeholders including the Hong Kong Chief Compliance Officer (CCO) and regional MLRO, reporting to them and appropriate senior management / leadership, the Hong Kong board of directors and designated committees as needed.
• Liaise with key regulatory bodies and officials as needed including the Hong Kong Monetary Authority (HKMA), the Hong Kong Police Force (HKPF) and the Joint Financial Intelligence Unit (JFIU).
• Onsite and remote support for internal audit and regulatory exams, as well as reviews of the AML/CFT program by external stakeholders.
• Collaboration with global and regional operational teams to ensure AML/CFT policy requirements are effectively adopted and executed.
• Provide AML/CFT subject matter expertise in the development and rollout of new products andcapabilities. ProvideAML/CFT thought leadership and solutions to key products and business initiatives.
• Ongoing assessment of AML/CFT regulatory changes to assist in shaping an evolving AML/CFT program, including partnering with global, regional, and local policy leaders to stay current on trends and typologies; developing a consistent feedback loop between the policy and investigative functions.
• Ensure local, regional and global AML/CFT policies are continually refreshed in response to evolving landscape and regulatory changes.
• Review AML/CFT related reporting metrics and regulatory disclosures to identify key trends and stay abreast of critical program metrics and insights.
• Participate in AML/CFT forums to share best practices, case studies and trends.
• Provide clear and succinct communication both verbally and in writing to all levels of management and staff. Drive a culture of risk and compliance across the business.
• Review and approve AML/CFT related documentation, including policy documentation, risk assessments, audit and exam responses etc.
• Proactively work with first line and third line of defense on key AML/CFT matters and issues pertaining to Hong Kong.

Requirements:

• 5 years of relevant experience in a senior position in AML/CFT compliance at a large, global financial institution.
• Prior experience in FinTech, payments processing or banking preferred.
• Proven ability to navigate a continuously changing regulatory ecosystem.
• Extensive technical knowledge of AML requirements in Hong Kong.
• Prior experience in preparing and delivering presentations to internal and external stakeholders / regulators.
• Excellent written and oral communication skills. Chinese language skills would be preferred.
• Interpersonal and influencing skills, with the ability to partner effectively at multiple levels and across disciplines.
• Ability to organize and prioritize tasks in a fast-paced and deadline-driven environment.

Our Benefits:

Any general requests for consideration of your skills, please

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Essential Responsibilities:

• Pursue net new business through strategic prospecting and drive the sales cycle from prospecting to close.
• Build and nurture strong relationships with key decision-makers and stakeholders during the initial sales cycle, acting as a trusted advisor by understanding clients' challenges.
• Analyze customer needs via discovery, articulate value, and develop strategies tailored to each organization, identifying potential products in collaboration with solutions architects.
• Deliver customized presentations, written proposals, and provide subject-matter expertise to drive forward new sales opportunities.
• Negotiate and close complex customer contracts, determining project scope, timeline, pricing, and agreements, ensuring seamless contract execution and customer onboarding.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

.

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.

to learn more about our culture and community.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Essential Responsibilities:

• Pursue net new business through strategic prospecting and drive the sales cycle from prospecting to close.
• Build and nurture strong relationships with key decision-makers and stakeholders during the initial sales cycle, acting as a trusted advisor by understanding clients' challenges.
• Analyze customer needs via discovery, articulate value, and develop strategies tailored to each organization, identifying potential products in collaboration with solutions architects.
• Deliver customized presentations, written proposals, and provide subject-matter expertise to drive forward new sales opportunities.
• Negotiate and close complex customer contracts, determining project scope, timeline, pricing, and agreements, ensuring seamless contract execution and customer onboarding.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Complete routine tasks with detailed instructions.
• Utilize customer contact information to reach out via phone, social, and email.
• Discover customer needs and explain PayPal’s value proposition.
• -Gain customer commitment to take the next step in the sales process.
• Suggest changes to existing processes and procedures to improve efficiency and results.

Minimum Qualifications:

• No relevant work experience required

Preferred Qualification:

• Full working proficiency and fluency in English with a need for certain languages to be specified (Cantonese, Mandarin or Vietnamese)
• Strong passion for Sales with a dynamic hunter personality to reach decision makers
• A high degree of comfort with “cold calls” and skilled at navigating through various barriers to engage with key decision makers
• 1-2 years of sales, marketing or business development experience. SaaS sales experience is a plus.
• Proven track record in outperforming both individual and team goals and KPI
• Previous experience developing leads from marketing campaigns is a plus.
• Motivation and energy to drive early-stage revenue opportunities
• Desire to learn enterprise sales methodologies and strategies.
• Ability to work collaboratively and effectively, both independently and as part of a team, in a high energy, ever-changing, dynamic sales environment.
• Proficiency in Salesforce.com, ZoomInfo, LinkedIn Navigator and GONG is a plus.

Our Benefits:

Any general requests for consideration of your skills, please