Sr Principal Ai Engineer Go-to-market & Customer Experience jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a key member of Layer-7 Security group, you will be responsible for designing and developing security features on the next-generation firewalls. You will work with product management on user requirements, apply your knowledge to functional design, utilize your programming skills for efficient and robust implementation, and interact with quality assurance and field support teams throughout the entire software development cycle.

Your Impact

• Technical leadership and end-to-end delivery of solutions in collaboration with cross-functional product management, development and quality assurance teams in a fast paced environment

• You will work to design, implement and troubleshoot next generation cloud security solutions

• Hands-on participation in developing next generation cloud security architecture

• You will participate in all phases of the product development cycle, from definition, design, through implementation and test

• Lead cross-functionally with Product Management, SRE, Software, and Quality Engineering teams to deliver new security as a service offering to the market in a timely fashion with excellent quality

• Develop a strong culture of diversity, intellectual curiosity, problem-solving, and openness

• Work closely with customer support teams to improve end-customer outcomes

• Foster innovation in the organization

Your Experience

• Excellent team player with strong coding, analytical and problem-solving skills
• Hands-on experience with cloud distributed systems and high scale designs and in developing high performance distributed software applications
• Experience in cloud technologies like Kafka, Elastic Search, SQL, Google Big Query or equivalent
• Experience with backend development (Rest APIs, Databases, Serverless computing) of distributed cloud applications.
• Experience with Docker and Kubernetes or other container orchestration platforms
• Good understanding of public cloud design considerations and limitations in areas of microservice architectures, security, global network infrastructure, distributed systems, and load balancing with strong cloud service trouble-shooting skills.
• Working knowledge of TCP/IP and Networking is highly desirable
• Experience in GCP or AWS is a plus
• M.S/B.S degree in Computer Science or equivalent and 7+ years of relevant experience required.
• Hands-on programming experience in one or more of the following: GO/Java(Primary), Python; Working knowledge of C is highly desirable
• High energy and the ability to work in a fast-paced environment with a can-do attitude

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• End-to-end backend development of features and core components across their entire life cycle (design, develop, test, deploy, maintain)
• Collaborate with peers across different teams and disciplines to shape solutions and integrate with other parts of the product
• Work with customers and provide solutions to their day-to-day work and challenges
• Contribute to team-wide efforts - code reviews, design reviews, technical and architectural decisions

Your Experience

• Education: A Bachelor's or Master's (M.S./B.S.) degree in Computer Science or an equivalent technical field.

• Experience: 2+ years of professional Software Engineering experience, ideally focusing on the development of scalable server-side applications .

• Programming: Strong programming proficiency in one or more of the following: Python , Node.js , or TypeScript .

• Database Knowledge: Solid understanding of and experience with relational databases (SQL) , MongoDB , and BigQuery .

• Collaboration: A demonstrated ability to be a team player with strong communication skills for effective collaboration across cross-functional groups .

Core Technical Experience

• Proven experience building and maintaining high-scale server-side applications .

• Experience utilizing Cloud Platforms such as Google Cloud Platform (GCP) , Amazon Web Services (AWS) , or Microsoft Azure .

• Familiarity with CI/CD pipelines and managing cloud infrastructure .

• Experience with REST APIs (design, development, and consumption).

• Knowledge of AI/ML pipelines , Data Science principles , and related technologies like Model Context Protocol

Preferred

• Prior experience with containerization technologies, specifically Kubernetes and/or Docker .

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $106000 - $170500/Yearly. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be a seasoned leader at the forefront of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive influence to guide our customers through complex SOC transformations. Your primary role is to drive these large-scale programs, ensuring the successful execution of foundational elements like seamless log migration and the development of sophisticated detection strategies, to deliver measurable security outcomes in highly dynamic enterprise environments.

Your Impact

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
• Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
• Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy
• Identify opportunities to enhance analyst alert handling and response through automation
• Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement
• Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise
• Partner with Product and R&D teams to incorporate field insights into roadmap priorities

Your Experience

• A proven track record in modernizing Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR
• Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
• 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
• 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows
• Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
• Ability to conceive, architect, and develop effective correlation and detection rules
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar, is a plus
• Strong expertise in Regular Expressions (Regex)
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, etc.), is a plus
• Must be able to travel up to 30%

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $163000/YR - $224500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking development-heavy Site Reliability Engineers (SREs) who are passionate about bringing new ideas to all facets of DevOps and operational excellence within our Internet security infrastructure product portfolio. This key role requires strong technical expertise to design, build, maintain, and scale production services and server farms, with an emphasis on applying development skills to automate and optimize complex infrastructures for large-scale global product deployments across multiple cloud platforms. As an SRE, you will take end-to-end ownership of your focus areas, driven to solve problems at every level of the stack, and participate in all phases of the product lifecycle—from initial design and development through testing and deployment—while collaborating seamlessly with multi-functional teams, including developers, product managers, and QA, to achieve a common operational goal.

Your Impact

• Build Terraform to deploy infrastructures and services to multiple cloud platforms.

• Build automation for provisioning and operating infrastructure at a massive scale using Python or Go code

• Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production

• Build observation (logging, metrics, alerting) systems to make sure system works well.

• Design and implement the infrastructure to ensure applications align with infrastructure requirements, focusing on scalability and reliability

• Collaborate with PMs to deliver compliances (SOC2, Fedramp, IL5) and establish a vision for continuous improvement.

• On-call Support and Incident Resolution

  • Participate in occasional on-call rotations to support the infrastructure

  • Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly

  • Write postmortem reviews and provide remediation recommendations

Your Experience

• Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience required

• 3+ years of experience in DevOps, SRE, or related roles.

• Cloud Experiences: GCP/AWS/OCI/Azure.

• Container Docker, Kubernetes operational experiences.

• Knowledge of TCP/IP, DNS, HTTP, GRPC

• Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure

• Strong proficiency in automation scripting and infrastructure as code (IaC)

• Excellent problem-solving skills and the ability to troubleshoot complex issues

• Effective communication skills, both written and verbal

• Experience working in collaborative, cross-functional environments

• Python/Go programming

• Additional Requirements

• Availability for occasional on-call support

• Willingness to engage with customers directly and represent the technical aspects of the product

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

*** The person in this role can be based in Chicago, St. Louis, Austin or Santa Clara California

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• The person in this role will be pivotal in contributing to our market leadership and revenue growth by helping to build our North American partner and ecosystem as a key channel for demand generation and customer acquisition. You will achieve this by:

• Managing multi-million dollar pipeline delivery through the effective execution of highly targeted, integrated marketing campaigns within our diverse partner ecosystem.

• Contribute to the strategic direction of NAM partner marketing, acting as a key partner and trusted advisor to partner sales leadership, and translating high-level business objectives into impactful, measurable marketing plans.

• Cultivating a high-performing team of marketing professionals, fostering a culture of innovation, creativity, and accountability that consistently delivers exceptional results.

• Optimizing allocated marketing budgets, leveraging a data-driven approach to ensure maximum ROI and continuous improvement across all partner marketing initiatives.

• Ensure seamless collaboration and brand consistency across regional teams, amplifying our message and market presence through our critical cloud service provider (CSP, Global systems Integrators (GSIs), Traditional distributors) and ISV alliances.

Your Experience

• 8+ years of demonstrated success leading marketing teams for a tech company - including managing a direct team, working with key stakeholders, events marketing, partners/vendors and cross-functional teams.

• Experience in generating new and innovative approaches to problems and challenging the status quo and is constantly looking for ways to change the game.

• Demonstrated success acting as the business partner to partner sales leadership, navigating change in times of ambiguity

• Deep and wide knowledge and relationships within the technology partner/ecosystem space

• Solid experience inclusively communicating to ensure diversity of voice is heard, considered, and enabled while empowering others to do the same.

• Proven experience consistently delivering on expectations and getting the job done.

• Ability to understand and translate the big picture for your team in an inspiring way. Able to identify tactical opportunities and risks through strong business acumen and analysis of key performance trends.

• Proven track record striving for excellence, both personally and across the teams you've led

• Proven ability to plan, organize, and schedule in an efficient, productive manner with a focus on key priorities.

• Deep, hands-on understanding of funnel metrics and proven ability to take action to continuously improve conversion at each stage of the funnel, ultimately resulting in increased marketing-sourced pipeline and bookings.

• Ability to develop people: Coaches people in their current roles to improve performance and prepares them for future roles.

• Ability to set goals, drive team performance and excellence: Gives clear direction and goal-setting that is aligned to business priorities and outcomes, disciplined at measuring performance against.

• KPIs and rewards/recognizes people for excellence.

• Willingness to travel as required, approximately 30%, for the role.

• Bachelor's degree or master’s degree in business, marketing, or technology is preferre d.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $238,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will join a dynamic and fast-paced team of seasoned fellow engineers designing and developing multi-tiered applications in a rapidly growing company. As a Principal AI Engineer, you will leverage your extensive experience to act as the trailblazer, helping us build and innovate enterprise-grade full-stack systems with a specific focus on Generative AI transformation.

We are looking for a highly hands-on, extremely technical leader to architect the next generation of our internal and external business applications. You will move beyond traditional software engineering to design intelligent, agentic workflows that revolutionize our Go-To-Market (GTM) processes.

Your Impact

• Lead the architecture and implementation of a Proxy-First "AI Gateway" intermediary layer to ensure seamless LLM vendor independence.

• Design and build a unified API endpoint to abstract LLM complexities and provide centralized control for access and security.

• Implement comprehensive GenAI observability pipelines to track trace-level data, prompt inputs/outputs, and model latency.

• Create architecture to optimize performance and expense by intelligently routing simpler queries to cost-effective models.

• Integrate observability data into the development cycle to identify real-time bottlenecks, high-latency chains, and model drift.

• Institute and promote innovative thinking by incorporating Agentic AI, designing sophisticated Multi-Agent Systems and Agent-to-Agent (A2A) workflows.

• Apply GenAI to complex Go-To-Market (GTM) business logic, automating critical workflows like customer support and entitlement platforms.

• Pioneer "LLM as a Judge" testing methodologies to automate quality assurance of system outputs (correctness, tone, and helpfulness).

• Build robust guardrails to filter inputs and outputs, preventing PII exposure, offensive content, and prompt injection attacks.

• Develop detection mechanisms, including keyword filtering, behavioral analysis, and adversarial training, to protect model instructions from manipulation.

Your Experience

• 10+ years of overall IT system architecture, design, development, and deployment experience.

• Proven track record leading technical teams in Agile/Scrum environments for large-scale implementations with aggressive timelines.

• Experience partnering with business stakeholders to design workflows for Go-To-Market (GTM), sales, or support operations.

• Bachelor’s degree or equivalent in Computer Science or a related field.

• Strong verbal and written communication skills with the ability to explain complex AI concepts to senior leadership.

• Extensive knowledge in building modern applications using Large Language Models (LLMs) such as Llama 3, GPT-4, and Anthropic.

• Deep experience building and maintaining highly observable GenAI systems, including proficiency with tracing and evaluation tools (e.g., LangSmith, Arize, HoneyHive, or custom OpenTelemetry).

• Deep experience with Multi-Agent systems, Agent-to-Agent (A2A) communication, and orchestration frameworks.

• Experience establishing "Golden Datasets" for ground truth testing and performing comparative analysis across different models.

• Expert-level proficiency in Python; familiarity with Java or Node.js for enterprise integration is a plus.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $167000 - $270500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Architect Intelligent Platform : Own the strategy and delivery of a unified, AI-powered platform specializing in maximizing case deflection, optimizing intelligent case routing, and enabling seamless customer self-service.

• Ensure Market Leadership & ROI : Drive significant velocity and ensure our platform investments maintain a competitive edge, directly tying feature execution to measurable Return on Investment (ROI).

• AI-First Product Strategy & Roadmap : Define and champion the multi-year roadmap for IT CX products, prioritizing AI integration for predictive, proactive, and personalized support within the SFDC Service Cloud ecosystem.

• Product Ownership & AI Integration : Own the complete product lifecycle from ideation to delivery, managing product strategy, epics, and detailed user stories. Ensure AI is integrated where it drives the highest measurable value in workflows.

• KCS, Knowledge & Self-Service Strategy : Define the product vision for Knowledge-Centered Service (KCS) and customer self-service channels, leveraging AI to improve knowledge health and significantly increase case deflection rates.

• Cross-Functional Governance & Executive Communication : Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D.

• VoC, Analytics & Competitive Strategy : Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments.

• Cross-Functional AI Orchestration : Lead the effort to bridge business strategy, Data Science, and Engineering, ensuring seamless development and integration of AI models with core platforms (SFDC/Omnichannel).

• Define and Drive Success Metrics : Establish and monitor comprehensive KPIs for AI-powered features, including model performance, data quality, deflection rates, and overall product ROI.

Your Experience

• 12+ years of Product Management experience in technology or IT CX, with a demonstrated focus on building and launching AI-powered solutions.

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business or a related field with a strong emphasis on AI/ML. MBA degree is a plus.

• Deep Platform Expertise: Proven ownership and management of Salesforce Service Cloud and Omnichannel solutions, specifically optimizing case deflection and customer self-service channels.

• Domain Expertise: Deep expertise in Customer Support, Success, and the operational models of KCS (Knowledge-Centered Service).

• Technical Acumen: Robust background with a deep understanding of cloud architectures and machine learning platforms.

• Leadership & Influence: Exceptional communication and presentation skills, with the ability to articulate complex AI product visions and financial progress to executive audiences.

• Methodology: Expert proficiency in Agile/Scrum methodologies and leading product planning in an AI development context.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.