Solutions Consultant - Federal Civilian Ihs jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.

Your Impact

• Perform reactive incident response functions including but not limited to: host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
• Examine firewall, web, database, and other log sources to identify evidence of malicious activity
• Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and other investigation tools to determine source of compromises and malicious activity that occurred in client environments
• Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
• Ability to perform travel requirements as needed to meet business demands (on average 20%)
• Mentorship of team members in incident response and forensics best practices

Your Experience

• 6+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient with host-based forensics and data breach response
• Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools

• Identified ability to grow into a valuable contributor to the practice and, specifically:

  • have an external presence via public speaking, conferences, and/or publications;

  • have credibility, executive presence, and gravitas;

  • be able to have a meaningful and rapid delivery contribution;

  • have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products;

  • be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team.

• Incident response consulting experience required
• Ability to perform travel requirements as needed to meet business demands (on average 20%).
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151000/YR - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Stay abreast of the latest trends in cloud security and AI/ML
• Define product requirements and manage requirements backlog
• Run design partner programs to validate new product ideas with customers
• Partner with engineering and DevOps to deliver cloud security solutions on a SaaS platform
• Enable sales and marketing with market insights and product training
• Collaborate with customer success and field organization to delight customers
• Collaborate with other Palo Alto Networks product teams to bring integrated cloud security solutions to market with unique customer value proposition

Your Experience

• BS/MS in EE or Computer Science preferred or equivalent military experience required
• 5-7+ years of product management experience, ideally on SaaS products
• Domain experience in cloud technologies such as AWS, Azure, GCP
• Domain experience in cybersecurity
• Domain knowledge of AI/ML technologies
• Experience in managing products that deal with big data and have great UX design
• Experience in driving high-velocity product releases using Agile methodology
• Experience in building products in a hyper-growth market with rapidly changing technology and a competitive landscape
• Experience in making product decisions based on imperfect market data
• Excellent written, verbal, and interpersonal skills

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $171,200 - $276,800/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Proven experience working with Federal Systems Integrators
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $332,400/YR - $457,050/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Proven experience working with Federal Systems Integrators
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $332,400/YR - $457,050/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a Principal Product Manager with an AI first mindset to drive requirements, development, and deployment of our critical Configure, Price, Quote (CPQ) system for Palo Alto Networks (PANW)Sellers, Partners and Distributors. In this role, you will be responsible for driving digital transformation utilizing cutting edge AI technologies to help us scale our Sales, Services Implementations with Sellers, Partners and Distributors.

Your Impact

• Requirements Gathering and Analysis
  • Elicit, analyze, and document business requirements from stakeholders using various techniques such as interviews, workshops, and documentation review leveraging AI powered tools to extract key insights.
  • Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement and opportunities for AI / Agentic solutions
  • Translate business requirements into clear and detailed functional specifications, user stories, and use cases for IT projects
• Solution Design and Validation
  • Work closely with product managers, architects, developers, and cross functional IT teams to design, innovate and validate technology solutions that meet business requirements and align with architectural standards
• Testing and Quality Assurance
  • Work with QA/QE function to develop and execute test plans, test cases, and test scripts to validate system functionality, performance, and usability against business requirements - where applicable, work with QA/QE to automate test cases for regression testing
  • Collaborate with stakeholders to conduct user acceptance testing (UAT) and ensure that technology solutions meet business expectations and quality standards
  • Facilitate defect triage and resolution, working closely with development teams to address issues and ensure timely delivery of high-quality software releases
• Stakeholder Communication and Relationship Management
  • Serve as a liaison between business and IT teams, facilitating effective communication, collaboration, and alignment throughout the project lifecycle
  • Build and maintain strong relationships with business partners, understanding their needs, priorities, and challenges to effectively advocate for technology solutions that drive business value
  • Provide regular updates and status reports to stakeholders, project teams, and management, highlighting progress, risks, and opportunities for improvement

Your Experience

• 12 years of experience and a bachelors or 8 years of experience and a masters degree
• Minimum 8-10+ years of experience in Product Management or a related field
• Bachelor's Degree in business administration, computer science, engineering, or an equivalent combination of skills, training, and experience - Master's degree preferred
• Knowledge and experience with Salesforce CPQ is a must.
• Experience driving innovative CPQ solutions using AI
• Knowledge of the Q2C quote to cash) process is preferred
• Advanced analytical skills and a track record of driving analysis for new, innovative, and disruptive products
• Extensive experience working with and guiding cross-functional teams in a high technology company
• Advanced data analysis and visualization skills is required
• Experience with different requirement gathering techniques (e.g., workshops, interviews, user stories, use cases)
• Outstanding written and verbal communication skills, with the ability to present complex information to various audiences
• Exceptional leadership and mentoring abilities
• Strategic thinking and problem-solving skills
• Ability to influence and drive consensus across multiple stakeholders
• A proactive, self starter with a results-driven attitude and an ability to thrive in a fast-paced environment
• Must be in SF bay area to be onsite 3 days/week

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $194,000 - $260,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region.
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.
• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Public Sector, Enterprise and/or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $264,000 - $363,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.