Director Sw Engineering Prisma Airs jobs at Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Build and operate Cloud Native infrastructure
• Design and develop innovative products end to end taking ownership of DevSecOps
• Collaborate across functions (Product Managers and Engineers) to understand requirements and develop solutions
• Act as a technical leader and mentor junior team members
• Continuously improve the software development process, including testing, deployment, and monitoring

Your Experience

• Significant experience (4+ years) building and maintaining software systems on Cloud and Kubernetes based infrastructure.
• Significant experience working with containers and Kubernetes, CI/CD pipelines and DevSecOps best practices.
• Significant expertise in IaC tools (Terraform, CDK/CloudFormation).
• Expertise in modern Python (type hints, Pydantic, ..) and at least one strongly typed programming language (Go, Java, Python, C++).
• Experience building Kubernetes Operators to automate operational tasks would be a plus.
• Strong communication and problem solving skills.
• ML/MLOps experience would be a plus.
• Excited about working in an agile and fast paced environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000 - $180,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Software Engineer in test on our Prisma Access Cloud Service team, you will design, develop and deliver next-generation technologies. You will build, automate, and run performance testing scenarios for our products in virtualized elements.

We are looking for highly technical individuals driven in their desire to get hands-on experience with a wide variety of networking technologies. You'll work closely with our development and product management teams, testing and presenting the results to identify new approaches.

You will participate in design discussions and help make a difference in developing the future direction of our software.

You will drive the efficiency and reliability of our products by testing them thoroughly to understand potential risks, bugs, or issues, providing an exemplary product experience for our end users. You strive for the best in everything you do—meaning you won’t rest until the products you work on are of the highest quality. You love hunting for problems within code, seeking issues to correct, and enjoy the challenge of a code-based scavenger hunt that includes testing, providing feedback, and identifying alternative suggestions for our product’s environment.

Your Impact

• Design, develop and execute test automation to test software features on our next-generation security platform as part of our Prisma Access Cloud Service
• Become inventive in testing approaches by building tools and automation scripts
• Suggest and implement improvements to the test process
• File bugs and work with Development to fix issues seen
• Mix in your creative skills with a focused testing approach to produce the best quality products in cybersecurity
• Be involved in a rigorous approach to testing for specifications, assist the team with testing methods or tools for new testing
• You will also have the chance to work on different public cloud platforms (AWS, GCP, Azure) to automate cloud orchestration, visualization and alerting mechanisms

Your Experience

• Be proficient in one or more scripting/programming languages including Python or Go
• Experience with IPSec, BGP, L3 VPNs, SD-WAN, DHCP, TCP, UDP and SSL
• Networking - Experience with REST API driven Automation using Python or Go
• Experience with Cloud Technologies such Aws/Azure/GCP
• Experience with DB clusters (MySQL,BQ, Redis,,Zookeeper,Neo
• Experience with Linux or Esxi Virtualization or Docker/Kubernetes is a plus
• 2 to 10 + years experience
• M.S./B.S. degree in Computer Science or Electrical Engineering or equivalent military experience required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000/YR - $195500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Responsible for complete software development process including requirement analysis, design, development, deployment, and support

• Collaborate with other cross functional teams in order to create tight integrations of product features and infrastructure

• Write clean, testable, readable, scalable and maintainable code that scales and performs well for thousands of customers

• Participate actively and be a factor to design and development discussions

• Identify areas for improvement within the team and actively push for positive change through new initiatives or optimizations

• Ability to troubleshoot issues in production environment and continuously improve the code and process to reduce the impact

Your Experience

• 7+ years of solid experience in programming, design and development

• Extensive hands-on (expert level) programming skills in Golang and Python

• Extensive experience working on public cloud platforms like GCP and AWS, with good understanding of cloud networking, IAM roles and policies, and experience using cloud native services like pubsub, cloud storage and Big Query

• Exposure to CI/CD pipelines and tooling such as Gitlab, etc.

• Experience in delivering application performance monitoring visualizations with any of the following - Grafana / ELK / Cloud monitoring.

• In depth understanding of DNS protocols, extensions, DNS resolution infrastructure and ecosystem.

• Knowledge of Networking and Routing protocols like BGP, TCP/IP, HTTPS, SSL/TLS, etc

• M.S./B.S. degree in Computer Science or Electrical Engineering

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between: $185,000 - $210,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

You will work on cutting edge system architectures for next generation firewall products, identify performance bottlenecks and solutions, design and model protocol and sub-component offload solutions.In addition to high level design work, you will also do hands-on coding, including:

• Prototyping and modeling of new architectures and designs

• Architectural models, test infrastructure, pre- and post-silicon validation

• In-house Processor Tool Chain Development - Assembler, Debugger, Simulator

• Infrastructure to support ASIC team development and verification

• ASIC microcode and device driver development

Your Experience

Be part of System Architecture team defining the architecture of next generation ASICs, FPGAs and systems. The ideal candidate would have a background in embedded networking, forwarding or platform software.
Bring your expertise with various aspects of system software design, networking protocols, multi-processor systems, and hardware offloading.

• In-depth knowledge of networking equipment & architectures – system hardware, CPUs, ASIC etc.
• Experienced in networking protocols – mobile, routing, transport layer, SSL/TLS, etc.
• Experienced in Software and Hardware co-design and understanding HW offload including system modeling for feasibility and tradeoffs
• Experience with designing system software for enterprise networking equipment
• Strong coding skills including C/C++, Bash, Python, etc.
• Familiarity with containerized development and docker and Linux/Kernel drivers
• Experience with network security desired
• Familiarity with x86, MIPS and ARM architectures, and interface standards such as PCIe
• Experience with IPC mechanisms and multi-CPU architectures
• New hardware bring-up experience desired
• Minimum 10 years of related experience required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $193000/YR - $245500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract reviews to determine revenue impact and provide recommendations to maximize revenue and other key financial metrics

• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions

• Monitor revenue inbox to respond timely and appropriately to business requests

• Research, resolve, and operationalize complex and non-routine revenue accounting transactions

• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies

• Create accounting policy for new product introductions in partnership with the Product and IT organizations

• Participate in and/or lead projects and initiatives with cross functional impacts

• Ensure compliance with SOX 404 key controls

• Assist with external audits and special projects as needed

Your Experience

• Bachelor’s Degree in Accounting, Finance, or related field or equivalent military experience

• Minimum of 8+ years of related work experience with 6+ years of Technical Revenue experience

• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred

• CPA or equivalent a plus

• SAP, SFDC, Big Query and accounting operations experience a plus

• Advanced knowledge of Microsoft Office (Excel and PowerPoint) and Google Sheets

• Experienced in writing complex technical revenue accounting position papers

• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details

• Team player and effective communicator with all levels of management and cross functional organizations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $192000 - $264500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You’ll set the tone for delivery excellence across the region while contributing directly to global strategy.

Leadership & Customer Strategy

• Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution
• Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
• Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
• Represent NAM in global forums, advocating for customer insights and regional needs

People & Team Development

• Build, develop, and mentor a high-performing technical organization
• Create a culture grounded in accountability, continuous learning, and operational excellence
• Coach teams through complex customer situations, rapid change, and new delivery models
• Foster a culture of people performance management and accountability

Operational & Business Outcomes

• Maintain strong utilization, backlog health, and delivery predictability
• Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency
• Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices
• Contribute to service sales growth through scalable, outcome-driven offerings
• Sustain strong relationships with subcontractors and partners to support delivery at scale
• Meet global margin targets through efficient, high-quality execution

Innovation & Delivery Excellence

• Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency
• Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health
• Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed

Your Experience

• 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment
• 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines
• Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred
• Experience supporting cyber security programs for large US Federal Government customers
• Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives
• Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations
• Experience leading large scale teams exceeding 100+ FTEs and Contractor staff
• Strong communicator who can influence across technical and non-technical teams
• Skilled at building trust, developing talent, and guiding teams through ambiguity
• Balanced, thoughtful decision-maker in escalation and complex customer situations
• Highly collaborative, with a track record of driving alignment and continuous improvement
• Industry recognized security credentials, e.g. CISSP, CRISC
• Bachelor’s degree required; Master’s/MBA preferred; equivalent military experience considered
• Willingness to travel 20–30% within NAM and occasionally globally

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.