Sr Mgr Hr Operations _ Emea jobs at Palo Alto in United Kingdom, London

Being the cybersecurity partner of choice, protecting our digital way of life.

Team Leadership & Development:

• Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
• Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
• Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
• Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
• Inspire and attract top talent to your team

Account Health Management & Customer Outcomes:

• Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
• Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
• Accountable for executive engagement, account health, and risk mitigation
• Oversee customer planning, deployment, account-level reviews, and escalations
• Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
• Handle all escalations, executive engagement, and at-risk account interventions
• Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams
• Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization

Cross-Functional Collaboration & Business Leadership:

• Lead the communication channel into the business, manage business change, and drive process improvements
• Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
• Engage with Professional Services for implementations and extended expertise deployments
• Partner with Sales and Product field leaders to drive adoption and retention
• Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support
• Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area
• Ensure consistent application of global playbooks per product
• Provide field feedback and interlock with Product/Engineering
• Align with Support, which is globally owned but locally deployed

Your Experience

• 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity
• Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
• Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
• Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
• Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
• A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
• STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred
• Client-focused program management expertise preferred
• Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred
• Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel
• Fluent English. Any additional European language will be a plus

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

You should also possess a strong reputation for achieving company goals and relationship development with key customer contacts and be an excellent presenter, ranging from tech level up to senior executives.

• Work with your Area Sales VP to develop a technical strategy that accelerates growth of pipeline and sales. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to the Region (UK, Ireland, Benelux and Nordics).
• Develop and maintain positive relationships with Palo Alto Networks’ partners (reseller, distribution, system integrators, and alliances) through the design, drive and measure of various initiatives (training, evaluation installations, to improve sales productivity through partners, also with focus on ensuring partners drive products in new technology areas
• Demonstrated people leadership skills – including leading through change, coaching managers, demonstrated development plans and execution, reduced attrition results and initiatives, a clear history of promotions and success, etc. Experience of leading teams across multiple countries and cultural nuances.
• Foster channel partner relationships with partner and customer technical leaders
• Drive portfolio sales into the region’s account base and not just single products including selling strategic emerging solutions within a broader portfolio and leading portfolio expansion initiatives, with factual results upselling subscriptions and strategic solutions including cloud delivered services and public cloud security solutions
• Plan and architect compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio
• Understand and articulate the key technical, operational, and commercial challenges faced by our prospects and customers that the Palo Alto Networks solution addresses
• Build and maintain relationships with key customers in the territory to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Provide account support through assignments, load balancing, continuity, planning strategically with Sales management, Sales Reps and Technical Solutions, and customer meetings including sales calls, relationship building and problem resolution
• Partner effectively in a matrix manner with extended teams, such as GCS, Finance, HR, Product Management, Marketing, and other relevant organizations
• Act as a skip-level critical issue point for serious and complex pre-sales and post sales technical issues that arise in the region
• Recruit and hire new Technical Solutions Managers into the Region balancing internal hiring and external hiring by building out succession plans.
• Coach, support and develop improved standard methodologies for the Managers in the execution of their duties and responsibilities, including hiring, training and mentoring of new employees on the team;
• Assist with Defining periodic SCE training curriculum, run successful evaluations and timely return of evaluation equipment

Your Experience

• Experience as a Senior pre-sales leader across multiple countries including UK, Nordics, Ireland and Benelux
• Experience in leading a transformation to a platform sell including enabling teams on solution selling
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base
• Experience in long term sales plans in order to grow large deals with long term customer relationships.
• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Able to build a high trust culture, where you can address performance issues and reward great performance.
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor
• Speaking another language relevant to the area comes as a strong plus.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We’re looking for a dynamic Senior Social Media Specialist to join our global social media team in the London office, supporting our brand and campaigns across the EMEA region. In this role, you’ll help shape and share our cybersecurity story across social platforms with a focus on localization, regional amplification, and storytelling that resonates with EMEA audiences.

Your Impact

• Lead the execution of EMEA social media programs in partnership with the global social team, including adapting messaging and assets to resonate with regional audiences
• Create compelling social content for LinkedIn, X, Instagram, Facebook, and Threads, with a focus on regional storytelling and voice
• Partner with campaign managers to localize and amplify case studies, thought leadership, and customer wins across EMEA markets
• Coordinate event coverage and travel for key regional events like Ignite on Tour, capturing moments and developing content in real time
• Craft engaging content for our Employee Advocacy platform to empower regional teams and partners with brand-aligned content
• Manage stakeholder feedback and approvals while keeping projects on track
• Collaborate with designers and video editors (or edit simple graphics/videos yourself) to bring ideas to life
• Monitor and report on key performance metrics, applying insights to optimize strategy
• Participate in social listening activities and share EMEA-specific insights with global teams
• Help manage agency partners to ensure on-time, high-quality deliverables
• Travel is required for this role to support Ignite on Tour

Your Experience

• 4+ years of experience in social media, content marketing, or digital marketing within a B2B or high-tech environment
• Strong writing, editing, and storytelling skills—especially for social-first formats
• Familiarity with EMEA audiences and an understanding of how to adapt content for different cultures and regions
• Experience collaborating with designers and editors; basic design or video editing skills (e.g., PhotoShop, Final Cut) are a strong plus
• Comfortable working in a global, fast-paced environment with shifting priorities
• Experience working with social media scheduling and analytics platforms (e.g., Sprout Social, LinkedIn Campaign Manager)
• A self-starter with solid organizational and project management skills
• Bonus: experience working on influencer programs, customer marketing, or executive social content

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will drive success by leading and collaborating with cross–functional teams composed of sales leaders, solution consultants, and representatives from various business units and functional groups. This role offers a platform to showcase your expertise in sales strategy, consultative discovery, and engagement execution. You'll excel in areas such as business analysis, problem solving, program management, executive communication and consensus building. As we pivot towards helping our customers achieve a platformization transformation, you'll spearhead the development and execution of cross–platform deals, driving sales across our diverse portfolio.

Reporting to: Senior Director Netsec Sales Acceleration.

Your Impact

• Drive Enterprise Agreements: Lead and support customer sales opportunities. You will use your strong analytical and financial modeling skills to articulate business value and deliver compelling presentations.
• Track Performance: Maintain accurate records of all customer engagements and sales pipeline activities. You'll report regularly to leadership on progress, challenges, and successes to inform strategic decisions.
• Develop Strategic Deals: Work with GTM and sales leadership to identify and target high-value enterprise clients. You will develop comprehensive strategies to approach these clients and secure high-value contracts.
• Structure & Customize Solutions: Partner with sales and solution specialists to tailor our offerings to meet specific client needs. You'll leverage your understanding of our technology to position our solutions as the optimal choice.
• Analyze Client Needs: Conduct thorough needs assessments to understand a client's unique business challenges and pain points. Use this information to craft compelling, value-based proposals.
• Collaborate Cross-Functionally: Work closely with sales, product, finance, and legal teams to align on deal structure and ensure all aspects of the deal are executed seamlessly.
• Negotiate & Close: Implement negotiation tactics to secure favorable terms and drive deals to a successful close while maintaining strong client relationships.
• Provide Market Insights: Stay current with industry trends, the competitive landscape, and emerging technologies to enhance our approach to enterprise agreements.

Your Experience

• Bachelor's degree - preferred Business, Finance, Strategy, or a related field
• Fluent English
• Proven desire to develop a career in technology
• Exceptional analytical and problem-solving skills
• Exceptional communication and interpersonal skills
• Strategic mindset with the ability to analyze complex business challenges and develop innovative solutions
• Demonstrated ability to work collaboratively in cross–functional teams
• Willing to wear multiple hats (strategy development, project management and execution) to do what it takes to move from ideation to execution
• Results–oriented with a proven ability to meet or exceed revenue targets
• Cybersecurity knowledge (industry, solutions, competitors, etc.) is a plus

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead end-to-end analytics program management, including the design, implementation, and optimization of data-driven processes and dashboards for the Technical Solutions organization.

• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, Einstein Analytics, SQL, Python).

• Translate business needs into actionable data insights, proactively identifying trends, opportunities, and risks to inform executive decision-making.

• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives.

• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders.

• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions.

• Establish and monitor key performance indicators (KPIs) to measure program effectiveness and support business objectives.

• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives.

• Mentor and train team members on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement.

Your Experience

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field.

• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment.

• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes).

• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions.

• Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations.

• Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work.

• Strong strategic planning skills and the ability to independently identify, prioritize, and drive high-value initiatives.

• Experience working with large datasets, data warehousing, and business intelligence concepts.

• Project management certification (e.g., PMP, Lean Six Sigma, CAPM, CSM) is highly preferred.

• Experience in leading cross-functional teams and managing multiple stakeholders with competing priorities.

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal Engineer, you will be an innovator who can challenge the status quo, thrive in a fast-paced environment, and architect elegant solutions to complex platform-level problems. You will have a massive impact on thousands of engineers by shaping the technical direction of the team and mentoring other engineers to foster a culture of engineering excellence.

This role is located at our dynamic Santa Clara, California headquarters campus.

Your Impact

• You will be responsible for building the next generation of platforms that accelerate product development across the company. The core problems we are solving are foundational and will have a massive impact. If these challenges excite you, you are a great fit for our team.

• Simplify and Automate Onboarding: Design and implement streamlined platforms to radically simplify new customer and new region onboarding, reducing time-to-value and operational complexity.

• Build a Scalable Workflow Service: Own the creation and operation of a "Workflow as a Service" platform, providing reliable, scalable orchestration for various product teams by running technologies like multi-tenant Temporal at scale.

• Champion Cost Optimization: Develop a Central Cost Platform that provides a holistic inventory service, enabling product teams to "shift-left" on cost awareness, eliminate unnecessary infrastructure spending, and auto-remediate regressions.

• Deliver Agentic Compute as a Service: Create a robust agentic compute platform for running standalone agents, providing a secure and vetted environment with managed control plane servers for various agentic workloads.

Your Experience

• We are looking for someone who cares deeply about the technical development of other engineers and can effectively balance the needs of the business, our users, and the growth of our engineers.

• Bachelor’s or Master’s degree in Computer Science, Engineering, a related field, or equivalent military experience.

• 7+ years of software engineering experience, with a strong background in building large-scale, distributed systems.

• Proven track record of building SaaS applications and being part of several SaaS release cycles.

• Strong proficiency in at least one of the following languages: Go, Python, or Java, with a proven ability to pick up a new language with ease.

• Deep experience with cloud-native technologies including containerization (Docker) and microservices architecture.

• Decent understanding of core distributed systems principles. You should have an ability to continuously map problems to first principles.

• Familiarity with modern SaaS release models, including feature flags.

• Extensive hands-on experience with at least one major cloud platform (GCP or AWS) is strongly recommended.

• Demonstrated experience mentoring at least two engineers in their career, providing technical guidance, and helping them achieve promotion.

• Excellent problem-solving skills and the ability to troubleshoot complex issues in a distributed environment.

• Strong communication skills and the ability to work collaboratively across teams.

Nice to Have

• Hands-on experience with Kubernetes. Since we are a platform team and use it extensively, deep K8s knowledge will help you stand out.

• Familiarity with agentic infrastructure and a basic curiosity on how to build and manage intelligent agents.

• Experience building applications with temporal.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $173,000/YR - $237,500/YR. The offered compensation may also include restricted stock units and a bonus. The description of our employee benefits may be found here.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Sr. TPE, you will play a key role in providing detailed technical information to our partners, customers, and our internal employees. You will be a strategic adviser to the business, driving valuable insight, guidance and feedback back into Palo Alto Networks. You will work across product teams to deliver this feedback

Your Impact

• Drive innovation within the modern Security Operations Center (SOC) by developing content and capabilities aligned with Cortex and detection-focused workflows
• Collaborate with legal, sales, product, and customer-facing teams to translate security operations needs into actionable product improvements
• Lead and coordinate cross-functional initiatives across product management, engineering, and field teams for high-impact security use cases. Build high-quality content for the Cortex Marketplace including detection rules, parsers, dashboards, and other SOC-enabling artifacts
• Provide structured product feedback to influence roadmap decisions based on real-world SecOps challenges and opportunities
• Create detailed documentation and usage guides tailored for analysts, detection engineers, and security practitioners
• Promote operational excellence by designing scalable detection and response workflows grounded in industry best practices and threat-informed defense

Your Experience

• Ability to inspire and align teams across functions, paired with strong execution and delivery skills.
• 2+ years of experience in security operations, threat detection, incident response, or detection engineering roles
• Solid understanding of SIEM, log analytics, data normalization, and detection lifecycle management (rule creation, tuning, suppression, enrichment)
• Hands-on experience with XSIAM or similar platforms (Splunk, QRadar, Sentinel, etc.) is a strong plus
• Strong technical writing and communication skills, with the ability to convey complex ideas clearly to both technical and non-technical audiences
• Skilled in scripting or automation (Python, JavaScript, etc.) for detection development or incident investigation tasks
• Experience managing multiple projects or programs in dynamic, fast-paced environments with cross-functional visibility
• Familiarity with cloud infrastructure (AWS, Azure, GCP), especially as it relates to telemetry ingestion, detection engineering, or automated response — a significant advantage
• Experience with CNAPP solutions (e.g., Prisma Cloud, Wiz, Orca) and integrating cloud posture, workload protection, or entitlement data into SecOps workflows — an advantage
• Bonus: Exposure to infrastructure-as-code, CI/CD pipelines, or cloud-native services and their intersection with SecOps

All your information will be kept confidential according to EEO guidelines.