Senior Technical Support Engineer - Focused Services jobs at Palo Alto in Mexico, Mexico City
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Mexico
Mexico City
4 jobs found
23.06.2024
PA
Palo Alto Senior Technical Support Engineer - Focused Services Mexico, Mexico City, Mexico City
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
Offer technical support to customers and partners. Effectively manage support cases from recording to resolution, including timely follow-ups. Conduct fault isolation and root cause analysis for technical issues. Author Technical...
Ideal candidates will have prior experience selling network infrastructure based security appliances including but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches. Candidates should also have practical...
Identify and document specific problems at your prospects and customers which can be solved through the deployment of a Palo Alto Networks solution. Architect and propose solutions which solve the...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Remote support, deployment and knowledge transfer. Handle support cases to ensure issues are...
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