Sr Technical Support Engineer Ai Security jobs at Palo Alto in Japan, Chiyoda

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be a seasoned leader at the forefront of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive influence to guide our customers through complex SOC transformations. Your primary role is to drive these large-scale programs, ensuring the successful execution of foundational elements like seamless log migration and the development of sophisticated detection strategies, to deliver measurable security outcomes in highly dynamic enterprise environments.

Your Impact

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
• Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
• Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy
• Identify opportunities to enhance analyst alert handling and response through automation
• Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement
• Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise
• Partner with Product and R&D teams to incorporate field insights into roadmap priorities

Your Experience

• A proven track record in modernizing Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR
• Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
• 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
• 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows
• Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
• Ability to conceive, architect, and develop effective correlation and detection rules
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar, is a plus
• Strong expertise in Regular Expressions (Regex)
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, etc.), is a plus.
• PreSales is a Plus
• 30% Travel

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $1926200 - $2648525/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Product Expertise

  • Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges

  • Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations

  • Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions

• Product Adoption

  • Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs

  • Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement

  • Ensure customers achieve operational excellence by fully adopting and optimizing new features

• Customer Impact

  • Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives

  • Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies

  • Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution

Your Experience

• 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies

• Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP

• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs

• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases

• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts

• High-level consultative skills, capable of influencing decisions and driving customer success strategies

• Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark

• Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time

• Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network

• Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs

• Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks

• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs

• Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches

• Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus

• Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

Your Experience

• Willing to work flexible and varying shift times including weekends and evenings
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• AI Transformation - Defining an AI roadmap and strategy for Global Customer Services Identification of efficiencies, process mapping and defining future projects .Build and define a roadmap across multiple stakeholders, groups . Support, Professional Services and Customer Success. Understand AI landscape to continue to educate the organization
• Strategic Alignment and Operational Cadence:Align the theater operating cadence with GCS’ overall vision and strategy
• Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence
• Performance Analysis and Reporting :Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations
• Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs
• Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators
• Feedback and Improvement: Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks
• Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes
• Process re-engineering and Pilot Programs : Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools
• Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations
• Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies
• Predictive Analytics : Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges
• Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes
• Collaboration and Cross-Departmental Engagement : Foster collaboration between different departments including - Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives
• Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams
• Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach
• Adaptability and Flexibility : Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals

Preferred Qualifications

• 15+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment
• Experience in AI transformation, ++ Technical Skills & hands on experience in building Agents for enterprises
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation
• Ability to develop and implement effective strategies that align with organizational goals
• Skills in streamlining operations for maximum efficiency and effectiveness
• Strong analytical abilities to assess performance metrics and identify areas for improvement
• Ability to manage multiple priorities with a focus on data, outcomes and execution
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data - familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions
• A strong focus on customer satisfaction and experience in managing customer relationships
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Professional Services Consultant (PSC) at Palo Alto Networks, you will be a pivotal technical expert, spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful, hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security solution.

Working closely with customers, solution consultants, and project managers, you will implement PAB according to best practices and customer-specific needs. Beyond just deployment, you will be a proactive driver, navigating complex environments, anticipating roadblocks, and accelerating our customers' journey to a Zero Trust architecture.

Your Impact

• Proactively Drive Technical Deployment : Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value.

• Translate Strategy to Security Policy : Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies.

• Drive Adoption : Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM).

• Be a Proactive Technical Advisor : Serve as the go-to expert for PAB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement.

• Resolve Complex Escalations : Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution.

• Document and Transfer Knowledge : Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators.

• Advocate for the Customer : Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development.

• Maintain expert-level understanding of Prisma Access Browser : Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency.

Your Experience

• 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer.

• Proven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity.

• Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN).

• Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion.

• Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis).

• Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders.

• Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0.

• Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers.

• Knowledge of Prisma Access deployment, architecture, and traffic flows.

Preferred

• Basic knowledge of enterprise endpoint management tools (e.g., Microsoft Intune, Jamf, SCCM) and software deployment methodologies.

• Relevant industry certifications such as Palo Alto Networks (PCNSA, PCNSE), CISSP, or cloud-specific security certifications.

• Basic scripting ability (e.g., PowerShell, Python) for automation or data manipulation.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140000 - $192500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a SIEM Engineer for Cortex XSIAM, you will play a pivotal role in assisting our customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best practices and meeting customer-specific requirements. Your responsibilities will also involve devising suitable detection strategies to fortify our customers' defenses against threats, encompassing the design and implementation of correlation rules.

Your Impact

• Collaborate with the technical lead to devise a comprehensive log ingestion strategy
• Contribute to the development of detection strategies based on industry best practices
• Articulate a step-by-step process to ensure the ingestion of high-quality log sources
• Monitor and optimize log sources for optimal performance
• Create meticulous and effective correlation rules
• Fine-tune log sources and correlation rules to enhance system efficiency
• Serve as the subject matter expert (SME) in SIEM, correlation, and log source ingestion
• Serve as a trusted advisor to end customers, offering consultative guidance and expertise in optimizing the utilization of Cortex XSIAM
• Leverage your in-depth knowledge of SIEM and SOC practices to assess customer needs, provide tailored recommendations, and assist in the formulation of effective security strategies
• Collaborate closely with customers to understand their unique challenges and objectives, translating them into actionable steps that enhance their security posture
• Identify opportunities to enhance analyst alert handling through automation
• Foster collaboration with internal and external teams to drive product adoption
• Produce technical documentation detailing SIEM aspects of the engagement
• Occasionally travel to customer meetings and workshops (up to 10% of the time)

Your Experience

• Exceptional written and verbal communication and presentation skills, for both internal and external interactions
• 6+ years of hands-on experience in deploying and integrating SIEM solutions within enterprise to large enterprise-level environments
• Proficiency in coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring using SIEM platforms
• Ability to conceive and develop correlation and detection rules in SIEM systems to enable effective alerting
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar
• Proven experience in providing consultative services to end customers within the realm of cybersecurity, particularly in SIEM and SOC domains
• Demonstrated ability to comprehend customer requirements, analyze complex security environments, and deliver strategic recommendations that align with their goals
• Strong expertise in Regular Expressions (Regex)
• Skill in understanding logs and locating relevant third-party documentation when required
• Knowledge of generating reports on SIEM status, including metrics like logging source count, log collection rate, and other performance indicators
• Understanding of Security Analysis & Response, encompassing endpoint, network, and cloud-based environments is a plus
• Proficient in comprehending and creating technical design documentation
• 4 years of experience with Security Operations Centers (SOC) tooling and processes
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification, etc.), is a plus

All your information will be kept confidential according to EEO guidelines.

Job Summary

We’re looking for a results-oriented, performance-driven marketing manager to design, build and execute our marketing plan for the Alps and CEE Region. Reporting into the Director, EMEA Central Marketing, you will partner with, and influence, the Regional Sales Directors to build data-driven plans supporting Platformization and regional sales strategies to drive exponential growth in this market segment. The successful candidate will have a proven record of strategic planning and influencing at senior leadership levels, field and channel marketing experience - and isn’t afraid to roll up their sleeves.

Key Responsibilities

• Develop and execute integrated regional marketing plans for the Alps and CEE region, based on the marketing strategy and fully aligned with business objectives and Go-to-Market (GTM) priorities
• Drive omnichannel campaigns that create connected customer journeys — combining digital, social, and in-person experiences to generate new sales opportunities, accelerate pipeline, and strengthen customer relationships across key accounts and buying centers
• Plan and execute online and offline events, webinars, and thought leadership activities to engage strategic audiences, elevate brand visibility, and support business-critical deals
• Collaborate closely with Regional Sales Directors, EMEAL Marketing Leadership, and partners to ensure strong alignment, business impact, and seamless execution across direct and indirect routes to market
• Enable and support channel partners by co-developing joint marketing plans, managing co-marketing investments (MDF), and ensuring effective marketing attribution and ROI measurement through deal registration and pipeline tracking
• Leverage AI tools and insights to improve campaign performance, audience targeting, and content personalization, driving measurable pipeline contribution
• Analyze and report marketing performance using data-driven insights to optimize investments and continuously improve results
• Act as an ambassador and evangelist for Palo Alto Networks’ marketing strategy — building trusted relationships with sales teams, partners, and thought-leadership communities to enhance regional impact

Required Qualifications

• 5+ of experience in B2B marketing, ideally in cybersecurity, technology, or another fast-paced environment, covering both field and channel marketing
• Proven ability to plan and execute integrated and omnichannel campaigns, combining digital, social, and in-person experiences that deliver measurable business outcomes
• Experience in partner and demand generation programs, including co-marketing planning, MDF management, and campaign ROI tracking
• Understanding of account-based marketing (ABM) and C-level engagement tactics
• Hands-on experience with AI-driven marketing tools and analytics to enhance campaign performance, targeting, and personalization
• Strong project management, organizational, and communication skills, with attention to detail and the ability to manage multiple priorities effectively
• Collaborative mindset and ability to build trusted relationships across sales, channel, and marketing teams
• Data-driven approach with proficiency in CRM and marketing automation systems (e.g., Salesforce, Marketo) and reporting dashboards
• Fluent in English and German; additional CEE languages are a plus
• A proactive, hands-on attitude with curiosity to learn, adapt, and innovate in a constantly evolving marketing environment

All your information will be kept confidential according to EEO guidelines.