製薬メーカー業界担当ハイタッチセールス Major Account Manager-pharmaceutical Manufacturers jobs at Palo Alto in Japan, Chiyoda

Key Responsibilities

• Partner with Sales, Marketing, and Product teams to develop competitive positioning strategies, articulate technical differentiators, and deliver compelling narratives for IoT and OT security solutions
• Lead on-site workshops and technical design sessions to guide enterprise customers through complex deployment architectures, accelerating implementation timelines and improving configuration best practices
• Proactively identify and resolve deployment challenges, collaborating cross-functionally with Product Management, Engineering, and Support to influence roadmap priorities and drive impactful feature enhancements
• Deliver high-touch post-sales engagement to drive product adoption, maximize customer satisfaction, and secure renewals—ensuring long-term customer success and advocacy
• Expand and manage customer soak sites to validate product robustness, accelerate product maturity, and increase coverage across strategic accounts and key industry segments
• Collect, analyze, and synthesize customer and field feedback to translate real-world insights into actionable recommendations—enhancing usability and reducing support tickets
• Serve as a trusted technical advisor and subject matter expert (SME), building strong relationships with customers, partners, and internal teams to support proofs of concept (PoCs), trials, and sales enablement initiatives
• Develop and deliver advanced technical training and enablement content for Systems Engineers, Channel Partners, and Field Teams to strengthen technical acumen and ensure market alignment
• Act as the voice of the customer (VoC) during product testing and evaluation, ensuring new features align with evolving market and security requirements across IoT, OT, and IIoT environments
• Conduct ongoing market and competitive analysis to monitor IoT threat trends, assess opportunity size, and provide data-driven insights that shape product strategy and innovation

Required Qualifications

• 10+ years of hands-on experience in IoT, OT, IIoT, IoMT, and network security, with deep expertise in network traffic analysis, threat detection, and security architecture design
• Comprehensive understanding of passive IoT security solutions, including device discovery, behavioral analysis, and anomaly detection across diverse industrial and healthcare environments
• Strong wired and wireless network architecture skills, with the ability to interpret complex customer network designs, data flows, and segmentation strategies to ensure secure and efficient deployments
• Extensive experience with passive network data collection solutions, including SPAN, RSPAN, ERSPAN, and network taps such as Gigamon, for scalable visibility and traffic monitoring
• Proficient in networking topologies and IoT/OT/IIoT/IoMT communication protocols, including Modbus, DNP3, BACnet, MQTT, and OPC UA, with a strong grasp of network security implications
• Hands-on expertise with Network Access Control (NAC) and Next-Generation Firewall (NGFW) solutions in complex, distributed environments, ensuring secure access and policy enforcement.
• Technical Product & Tool Expertise : Experience with leading enterprise and security platforms, including:

1. Asset Management/CMMS systems: ServiceNow
2. Network & Wireless Management: Cisco Prime Infrastructure, Wireless LAN Controllers
3. Vulnerability Management: Rapid7, Tenable, Qualys
4. IP Address Management (IPAM): Infoblox
5. SIEM/SOAR platforms: Splunk, Cortex XSOAR, QRadar
6. SNMP and network monitoring tools for performance and availability analytics

• Strong understanding of SOC workflows, incident response processes, and integration between detection, investigation, and remediation tools.
• Professional Skills & Achievements: Proven experience preparing compelling RFI/RFP/RFQ responses, effectively positioning technical solutions to meet customer and business requirements.
• Demonstrated success leading customer evaluations, proof-of-concepts (PoCs), and technical validations, achieving high conversion rates and strong customer adoption
• Skilled in competitive analysis and solution benchmarking, with the ability to articulate key differentiators and influence product development decisions
• Exceptional communication and presentation skills, adept at translating complex technical concepts into clear, compelling value propositions for both technical and executive audiences
• Strong customer advocacy and relationship-building skills, with experience managing complex customer engagements and resolving challenges in high-stakes environments
• Proven ability to collaborate cross-functionally with Engineering, Product Management, Sales, and Marketing to define requirements, shape features, and accelerate go-to-market success
• Highly organized and detail-oriented, with a demonstrated ability to synthesize information and drive strategic outcomes in dynamic, fast-paced settings.
• Education & Preferred Expertise : BS/MS in Computer Science, Electrical Engineering, or related field, or equivalent military or professional experience.
• Bonus Experience: Hands-on familiarity with PAN-OS and Palo Alto Networks security platforms.
• Experience with EDR tools, endpoint telemetry, and behavioral analytics
• Scripting proficiency, especially leveraging RESTful APIs for automation and system integration
• Expertise in packet capture (PCAP) analysis, collection, and protocol decoding
• Knowledge of virtualization and cloud technologies, including VMware, AWS, and Azure environments

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team at the assigned Partner Accounts. Your success in this role will span the creation and execution of unique business plans with each potential partner. You’ll be measured primarily on the joint business executed with these strategic partners at an international level, working at the heart of the VAR, GSI & MSSP account teams. You will be collaborating with a variety of internal stakeholders including Global / International Account Directors.

Your focus will be to drive enhanced alignment between the sales teams at PAN+Partners, as well as driving execution with excellence across account planning and pipeline management on all joint opportunities.

Your Impact

• Develop and execute business plans in collaboration with the Account Directors, driving all aspects of the partner relationship to maximize growth opportunities and ensuring the partner is well-positioned to deliver successful customer implementations and deployments
• Work well in a team environment to ensure partner and customer satisfaction
• Design a compelling value proposition that inspires this strategic partner to promote our solutions
• Develop/activate services based on our emerging and established technologies increasing revenue growth, and liaise closely with our product teams to innovate new solutions and GTM strategies to drive new ways to differentiate in the market and take market share (drive scale)
• Provide clear and consistent communication (internally and externally) across the region with partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders
• Build and maintain the activity of performance reports and activity dashboards

Your Experience

• 5+ years of experience in Channel Management, or Business Development roles within the enterprise software ecosystem and/or network security industry
• Fluency in both English and Spanish languages
• Understanding of the local MCA market
• Understanding of SP & GSI operating models is nice to have
• Knowledge of sales, marketing, and solution development
• Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills
• Consistent track record of leading complex sales situations through negotiation and conflict resolution

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $650000/YR - $893000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• AI Transformation - Defining an AI roadmap and strategy for Global Customer Services Identification of efficiencies, process mapping and defining future projects .Build and define a roadmap across multiple stakeholders, groups . Support, Professional Services and Customer Success. Understand AI landscape to continue to educate the organization
• Strategic Alignment and Operational Cadence:Align the theater operating cadence with GCS’ overall vision and strategy
• Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence
• Performance Analysis and Reporting :Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations
• Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs
• Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators
• Feedback and Improvement: Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks
• Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes
• Process re-engineering and Pilot Programs : Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools
• Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations
• Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies
• Predictive Analytics : Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges
• Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes
• Collaboration and Cross-Departmental Engagement : Foster collaboration between different departments including - Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives
• Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams
• Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach
• Adaptability and Flexibility : Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals

Preferred Qualifications

• 15+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment
• Experience in AI transformation, ++ Technical Skills & hands on experience in building Agents for enterprises
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation
• Ability to develop and implement effective strategies that align with organizational goals
• Skills in streamlining operations for maximum efficiency and effectiveness
• Strong analytical abilities to assess performance metrics and identify areas for improvement
• Ability to manage multiple priorities with a focus on data, outcomes and execution
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data - familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions
• A strong focus on customer satisfaction and experience in managing customer relationships
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design, implement, and maintain campus and data center network architectures
• Configure and manage network devices (routers, switches, SDWAN, wireless controller, access points, firewalls)
• Troubleshoot network issues and implement solutions
• Build / mature observability for campus and data center networks
• Provide technical expertise and guidance to other IT staff

• Bachelor's degree in technical, Information Technology, or a related field, or equivalent military experience required
• 9 plus years of relevant work experience
• Design, deploy, and manage LAN/WAN and Wi-Fi networks across the campus
• Monitor network performance and troubleshoot issues with switches, routers, firewalls, and access points
• Maintain and configure core and distribution switches, wireless controllers, and edge devices.
• Perform regular network upgrades, patch management, and security audits
• Implement and manage network access controls, VLANs, QoS, and IP address management (IPAM).
• Ensure network documentation is current, including topology diagrams, configurations, and SOPs
• Respond to and resolve network incidents, and participate in on-call rotation
• Work with vendors and service providers to resolve hardware/software issues or implement new solutions
• Stay updated with emerging networking technologies and suggest improvements or innovations

Technical Skills:

• Proficiency with networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.)
• Hands-on experience with Cisco, Aruba, Juniper, or similar enterprise networking equipment
• Familiarity with Wi-Fi standards (802.11a/b/g/n/ac/ax) and wireless site surveys
• Understanding of network security best practices, including firewall configuration and VPNs
• Hands-on experience SDWAN device / deployments

All your information will be kept confidential according to EEO guidelines.

Job Summary

We’re looking for a results-oriented, performance-driven marketing manager to design, build and execute our marketing plan for the Alps and CEE Region. Reporting into the Director, EMEA Central Marketing, you will partner with, and influence, the Regional Sales Directors to build data-driven plans supporting Platformization and regional sales strategies to drive exponential growth in this market segment. The successful candidate will have a proven record of strategic planning and influencing at senior leadership levels, field and channel marketing experience - and isn’t afraid to roll up their sleeves.

Key Responsibilities

• Develop and execute integrated regional marketing plans for the Alps and CEE region, based on the marketing strategy and fully aligned with business objectives and Go-to-Market (GTM) priorities
• Drive omnichannel campaigns that create connected customer journeys — combining digital, social, and in-person experiences to generate new sales opportunities, accelerate pipeline, and strengthen customer relationships across key accounts and buying centers
• Plan and execute online and offline events, webinars, and thought leadership activities to engage strategic audiences, elevate brand visibility, and support business-critical deals
• Collaborate closely with Regional Sales Directors, EMEAL Marketing Leadership, and partners to ensure strong alignment, business impact, and seamless execution across direct and indirect routes to market
• Enable and support channel partners by co-developing joint marketing plans, managing co-marketing investments (MDF), and ensuring effective marketing attribution and ROI measurement through deal registration and pipeline tracking
• Leverage AI tools and insights to improve campaign performance, audience targeting, and content personalization, driving measurable pipeline contribution
• Analyze and report marketing performance using data-driven insights to optimize investments and continuously improve results
• Act as an ambassador and evangelist for Palo Alto Networks’ marketing strategy — building trusted relationships with sales teams, partners, and thought-leadership communities to enhance regional impact

Required Qualifications

• 5+ of experience in B2B marketing, ideally in cybersecurity, technology, or another fast-paced environment, covering both field and channel marketing
• Proven ability to plan and execute integrated and omnichannel campaigns, combining digital, social, and in-person experiences that deliver measurable business outcomes
• Experience in partner and demand generation programs, including co-marketing planning, MDF management, and campaign ROI tracking
• Understanding of account-based marketing (ABM) and C-level engagement tactics
• Hands-on experience with AI-driven marketing tools and analytics to enhance campaign performance, targeting, and personalization
• Strong project management, organizational, and communication skills, with attention to detail and the ability to manage multiple priorities effectively
• Collaborative mindset and ability to build trusted relationships across sales, channel, and marketing teams
• Data-driven approach with proficiency in CRM and marketing automation systems (e.g., Salesforce, Marketo) and reporting dashboards
• Fluent in English and German; additional CEE languages are a plus
• A proactive, hands-on attitude with curiosity to learn, adapt, and innovate in a constantly evolving marketing environment

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks runs a large infrastructure and is one of the biggest GCP customers. As a Principal SRE, you'll be at the forefront of building and maintaining highly reliable, scalable, and secure cloud infrastructure within a FedRAMP compliant environment. You'll drive operational excellence, champion SRE best practices, and work collaboratively to ensure our systems are robust and performant. This includes automation, architecture, performance, observability, troubleshooting, security, and reliability.

Our Infrastructure Platform stack includes Terraform, Kubernetes, GitLab CI/CD, GitOps, Prometheus, Grafana, Loki, Docker, GCP, Backstage, MySQL, PagerDuty, FireHydrant, Python, Bash, Java, NodeJS and Go.

Your Impact

• Design, build, and operate reliable, secure Cloud infrastructure across multi-cloud environments for our federal customers.
• Lead cross-functional initiatives to ensure applications are production-ready, scalable, secure, and resilient.
• Develop expertise in new technologies, embracing continuous learning and the adoption of AI tools.
• Develop tools and automation frameworks , championing Infrastructure as Code (IaC) and Monitoring as Code (MaC) principles.
• Automate robust deployments and orchestrate end-to-end monitoring and alerting solutions.
• Participate in on-call rotations to support critical business and production systems.
• Lead root cause analysis of critical issues, driving improvements and preventing recurrence.
• Champion the success of SRE and DevOps initiatives, aligning technical decisions with business goals.

Your Experience

• Must be a US Citizen to be considered .
• 7+ years of experience in Infrastructure, SRE, or DevOps roles.
• BS or MS in Computer Science, a related field, or equivalent professional experience.
• 4+ years of experience with AWS and GCP , and expertise in their architecture, services and PKI concepts for cloud security.
• Expert troubleshooting skills to resolve cloud infrastructure and service issues, effectively identifying root cause and devising effective solutions.
• Proficiency in automation using Python and shell scripting ; Golang is a plus.
• Expertise in Infrastructure as Code (IaC) with Terraform and Helm , leveraging AI tools for development.
• Solid experience with Kubernetes , container networking, and container workloads.
• Strong Linux administration skills .
• Proficiency with CI/CD pipelines, GitOps principles , and tooling like GitLab and Jenkins .
• Excellent written and verbal communication skills , with the ability to collaborate effectively to drive outcomes.
• Self-disciplined, self-managed, and highly driven with a strong sense of ownership and urgency.
• Ability to adapt quickly to evolving cloud technologies, security threats, and advancements through continuous learning.
• Effectively address customer needs and provide clear Root Cause Analysis (RCA) to customers.
• A deep understanding of how technical decisions impact the business and an ability to align cloud operations with business goals.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.and downtime.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147,000 - $235,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a highly experienced Staff IT Software Engineer to serve as a technical expert and strategic execution driver for our core quality and automation initiatives. This is a critical, high-impact role where you will apply your decade-plus of experience to accelerate delivery velocity, design next-generation test architectures, and embed an AI-First methodology into our daily engineering practices.

Your Impact

• Advanced Test Strategy: Define and drive the execution of the automation strategy, Implement sophisticated progression testing across key business processes to ensure continuous feature stability.

• Champion AI-First Execution: Champion the practical integration and standardization of generative AI and AI-powered co-pilot tools (e.g., Gemini, Cursor) across the team’s automation and development of workflows, synthetic data creation, and anomaly detection within our applications.

• Subject Matter Expert: Collaborating with cross-functional teams across geographies to ensure test efficiency and effectiveness to cover meaningful test coverage

• Contributing to automation development, CI/CD pipelines, and innovative quality solutions like test data management and heuristic analysis

Your Experience

• 10+ years of progressive, hands-on experience in Quality Engineering, Software Development in Test (SDET), or a highly related technical role.

• Expert knowledge in designing and maintaining robust, enterprise-scale test automation frameworks (e.g., using Pytest, Selenium, Playwright, REST Assured).

• Demonstrated experience in a Staff or equivalent senior technical role, showing the ability to influence technical direction across multiple projects or teams.

• Deep practical experience utilizing or integrating AI/ML concepts and generative AI tools (like GitHub Copilot, Cursor, or Gemini) to significantly boost test development and data management productivity.

• Exceptional ability to design test strategies for complex, distributed systems, microservices, and end-to-end business processes.

• Proven history of technical mentorship and elevating the skills of peer and junior engineers.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent military experience required.

All your information will be kept confidential according to EEO guidelines.