Customer Success Engineer – Americas Msp Focus jobs at Orca Security in Costa Rica

Costa Rica – Remote

• Own technical enablement across a large segment of self-sufficient, lower-touch customers via one-to-many engagements, campaigns, webinars, and hands-on labs.
• Drive product adoption through best practice sharing, curated guidance, and digital resources, ensuring successful onboarding and expansion without requiring high-touch support.
• Act as a technical advisor , leveraging customer telemetry to identify common friction points and proactively engage through scalable support motions.
• Collaborate cross-functionally with Product, Support, and Engineering to triage issues, improve the customer experience, and provide feedback loops for long-tail customers.
• Optimize processes and tooling that support automation and self-service success pathways.

• 3+ years in technical roles such as: Customer Success Engineering, Post-Sales Solution Engineering, TAM, or Technical Support
• 1+ years working with cloud platforms (AWS, Azure, GCP)
• Strong communication and writing skills—you’re comfortable creating enablement materials and supporting customers at scale
• Passion for solving problems, simplifying complex ideas, and helping others succeed—especially through automation, documentation, and tools

• Familiarity with CSPM/CWPP concepts: Cloud Security, Compliance, Vulnerability Management
• Hands-on experience with IaC (Terraform, CloudFormation), Kubernetes, or APIs
• Basic scripting: Bash, Python, or PowerShell

Highlights:

• High-growth : Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation : Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized : With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture : Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role:

Support our growing MSP network with onboarding, technical training, and post-sale support to increase time-to-value and retention.

Key Responsibilities:

• Provide technical enablement and business plan execution for new and existing MSP partners.
• Support partner configuration, deployment, and success.
• Work cross-functionally to improve MSP support processes.

What We’re Looking For:

• 3+ years in customer success, support, or technical onboarding.
• Familiar with security or cloud infrastructure.
• Based in India and able to support regional partners.