Manager North America Digital Support jobs at Nike in United States, Beaverton

WHO YOU’LL WORK WITH

You will joining the North America Partnership Transformation team, supporting our Partner’s

As the Senior, NA PT, Digital CX, you will report directly into the Lead, NA PT Digital CX.

Our mission in the NA Partnership Transformation Digital CX team is to ideate and scale proven consumer experience (CX)

• Support the NA Partner Digital business, on behalf of Partnership Transformation
• Support the ideation & ownership of the external CX digital capabilities across omni-channel retail
• Acts as the subject-matter-expert (SME) of NA PT across current digital capabilities (i.e. UGC, ePDP Excellence, Digital Optimization)
• Partner closely with x-functional Digital stakeholders to deliver against the Digital CX strategy
• Work with non-routine information and develops recommendations for ideas or services

WHAT YOU’LL WORK ON

You’ll be responsible for elevating the Nike consumer experience

• Adopt and adapt digital best practices to win with seasonless initiatives
• Support our initiative to scale ePDP content across must-win FOP’s
• Partner with agencies towards elevating digital optimization (removing friction and increasing Nike’s brand distinction on Partner sites)
• Translate consumer insights into actionable consumer journey experiences
• Foster a test & learn approach, together with MPU PT team, to unlock and optimize digital capabilities
• Results-orientation: set up initiatives for success by ensuring they are focused on the right KPI’s and then help track against them

WHAT YOU BRING

• Bachelor’s degree in Marketing or related field. Will accept any suitable combination of education, experience and training
• 5+ years of Digital CX experience
• An understanding of the sport consumer, shopping behaviour’s, retail journeys and retail trends
• Pre-emptive problem solver, with an ability to assess an issue and develop action steps for resolution
• Able to work as part of a matrix, with an ability to collaborate cross-functionally towards a common goal

WHO YOU WILL WORK WITH

In this role you will partner cross-functionally across the broader Men’s licensed basketball (grassroots, NCAA and NBA) Apparel Product creation team. The key partners you will work with include:

• Primarily licensed basketball product management
• Secondarily branded and signature basketball product management
• Global design
• Global apparel materials, technical development and product creation centers
• Global and geography merchandising
• Consumer insights
• Margin, finance, sourcing, costing and planning
• External partners across grassroots, NCAA and NBA

WHAT YOU BRING

• Bachelor's degree in Business, Product Development, Sports Product Management, or a related field. Will accept any suitable combination of education, experience, and training
• 1+ years of experience in product, merchandising, or similar consumer-oriented role
• Creativity and passion for product, consumers, lifestyle fashion/trend, sport, color and style
• Excellent presentation and interpersonal communication skills
• Able to lead and influence a team and enable collaborative working relationships
• Ability to work independently and cooperatively in a diverse group
• Attention to detail and proven record of delivery against deadlines
• Necessary Skills/Tools: Excel, SmartSheets, Visual ToolCreation (Powerpoint/Keynote/Miro);MMX understanding is a bonus
• Domestic and international travel (limited Int’l) required (±5%)

IN THIS ROLE YOU WILL

• Support the product management team and product strategy as we work towards building industry leading apparel that inspires the next generation of basketball athletes
• Facilitate Product Line Management team deliverables and work closely with a variety of cross-functional partners to ensure excellence in data and product integrity and sample needs
• Own the creation and maintenance of foundational tools and processes, including brief tools, Visual Line Plans (VLPs) and Product Toolkits.
• Be seen as a leader for the business, expected to keep projects on task and communicate regularly to partners.

What you bring:

• Using your expertise in the field of exceptional consumer service and product knowledge to serve and deliver a premium brand experience to our consumers.
• Assisting our retail leads and floor managers (Coaches) in training new employees
• Supporting various store departments (e.g. operate cash register, manage incoming and outgoing goods, refill products on shopfloor, build visual displays) and recommending appropriate products to reach sales targets.
• Using your knowledge for digital devices to create a bond between online and offline sales or services in the store.
• Informing consumers and new teammates about the NIKE products and services
• Improving your own knowledge via our tools and training courses to stay up to date and to seek for more insights on sales trends, NIKE products, services, and culture

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Availability

• 8 hours per week
• Must be available to work evenings and available Saturday & Sunday
• This is a seasonal role

Apply now online

As theyou will assist in leading and inspiring the North America (NA) Digital Platform Operations team in its effort to create unbreakable consumer relationships. You will leverage digital to fuel the next generation Nike Network and frictionless service at scale.

Elevate an integrated digital user experience

• Evolve the digital platform (Nike.net) and its sales applications through various internal and external sources of information such as user’s feedback, ideation sessions and collaboration between geo teams and global partner go to market teams
• Provide services that are integrated with a seamless, intuitive and user-friendly experience
• Engage frequently and in a creative way with the Nike.net users to stay connected and ahead of the game

Enable the Nike seasonal sell-in process through the right information at the right time

• Collaborate with your global counterparts to activate seasonal stories, product, technology and innovation. Produce additional content assets to fill gap(s) and/or to complement the available package
• Work with the Merchandising organization to seasonally release a complete and on time segmented assortment offering
• Attend and observe key seasonal sell-in meetings to maintain a strong connection and to continuously seek for improvements

40%

• Responsible for driving the digital service model for your respective business segment.
• Responsible for incorporating AE/ Retailers needs to drive adoption of the digital platform and the development of digital tools.
• Gather the necessary feedback and work with the Sr Digital Platform Manager on all enhancement requests.
• Initiate and develop strong working relationships with regional, category or account sales leadership teams through regular meetings to understand the nuances of the businesses and how best we can support that business through our platform.
• Represent NA PGTM on select global projects related to Nike.net. This includes being main point of contact to the global project team, scheduling follow-up meetings outside of weekly project meetings if need be, lead UAT for NA and liaison for comms/TM plan for the related project.
• Work with the GTM Sales Ops team on any changes that impact the business. Account closures, terms and condition changes, sales programs, etc.
• Leverage major communications that come from the Transition Manager and ensure that your business segment understands.

Product Triage30%

• Troubleshoot product visibility issues within Prepare Account Offering (PAO) and Nike.net Order applications.
• Work back with Merchandising to resolve upstream product set up issues.
• Log issues through
  NikeNow
  for all technical issues.

20%

• Develop the training model that best supports assigned business segment ensuring that all AE’s are proficient in Nike.net applications.
• Be proactive in driving adoption, individual trainings, tracking usage of new applications and providing follow-up training materials.
• Develop and execute group training sessions.

Inbox Support10%

• Backup to Digital Platform Ops Specialist
• Support the Inbox coverage in triaging all platform issues that come through the platform.
• Log tickets for technical support with our Production Support team through
  NikeNow
  .

WHAT YOU'LL BRING

• Bachelor’s degree in Business, Sales, Ecommerce, Digitalorequivalent combination of education and experience
• 5+ years professional experience
• Demonstrated ability to achieve results in a dynamic environment and to deliver on strategic, tactical and operational levels
• Excellent verbal and written communication skills, including meeting facilitation and presentation skills
• Pro-active problem solver with the ability to assess a challenge and develop action steps for resolution
• Experience with business process improvement methods & project management skills a plus
• Demonstrated a strong customer and services orientated
• Skilled in Microsoft Office (PowerPoint, Excel), experience with SAP and Salesforce.com is a plus

WHO YOU’LL WORK WITH

Qualifications:

• Bachelor's degree in Marketing, Business, Communications or related field. Will accept any suitable combination of education, experience, and training.
• 5+ years’ successful experience navigating a complex matrix and building key relationships to achieve business results preferred
• 5+ years' account/project management and internal/external relationship management experience, preferably in the Sports industry preffered
• Excellent verbal and written communication skills including meeting facilitation and presentations.
• Proficiency in Keynote, Excel and MS Office applications.
• Ability to manage high profile communication and athlete relationships.
• Ability to juggle multiple time sensitive (both macro and micro) priorities and communicate bad news when necessary.
• True passion, understanding and interest in the Sport industry.
• Ability to travel up to 25% of the time.

WHAT YOU’LL WORK ON

You will work closely with the Sports Marketing Sport Categories and Integration team to innovate around how we serve athletes consistently and holistically.

Key Responsibilities:

• Develop and execute 365 athlete service plans for Nike’s top tier Basketball, Football, and Baseball athletes to deliver against the athlete’s personal interests and priorities, as well as Nike’s holistic service offering, focused on performance, innovation, styling, product, and brand.
• Manage the Basketball, Football, and Baseball athlete service budget to deliver against the entire portfolio, implementing a tiered approach to service.
• Work closely with the NSRL (Nike Sports Research Lab) team to deliver elevated performance services aligned to the athlete’s training, competition, and recovery goals.
• Collaborate with the Styling Services team to develop and execute curated styling journeys for priority athletes to help them shine when the world is watching.
• Connect with Basketball, Football, and Baseball athletes during key sport moments, cultural moments, and Nike moments to deliver elevated services curated for them and for the specific moment.
• Work with Basketball, Football, and Baseball Sports Marketing Reps and functional stakeholders to deliver a premium experience during athlete WHQ visits.
• Manage athlete plan updates in AirTable and SMARTE to ensure a seamless flow of information to key business and leadership stakeholders.
• Work closely with Sports Marketing Athlete Integration counterparts to deliver broader athlete plans, inclusive of both service and Nike integration opportunities.

Apply at