Senior Technology Customer Support Retail jobs at Nike in Japan, Chiyoda

WHO YOU’LL WORK WITH

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• Bachelor’s degree in Marketing, Business or a closely related field.

• Minimum 7 to 8 years of experience in digital marketing or related experience in marketing with a passion for digital marketing, loyal marketing and brand storytelling across owned digital eco-system.

• Strong oral and written communication skills (in both English and Japanese) including meeting facilitation and making strategic recommendations and persuasive presentations to leadership.

• Team leadership experience managing a minimum of one direct reports.

• Hands-on expertise on marketing analytics, deriving useful insights and applying findings.

WHAT YOU’LL WORK ON

As a part of Digital Marketing team, you will work on annual and seasonal digital marketing strategy including and orchestrating communications across owned channels including Nike.com, Nike App, Nike Running Club (NRC)/ Nike Training Club (NTC) Apps, and social media. Success will be measured on increases in brand strength for women’s as well as overall contribution to Nike digital business including traffic to owned platform and sell-through of key products.

• Develop and execute overall digital marketing strategies across Nike.com, Nike App, NRC/NTC Apps, and owned social media

• Monitor and optimize consumer communication health through performance analysis

• Foster a test-and-learn culture and iterative marketing approach

• Manage agency relationships and collaborate with marketing leads

• Drive brand strength for women’s marketing and digital business growth

• Increase traffic and sell-through on Nike’s digital platforms

WHO YOU’LL WORK WITH

The Lead, Retail Brand Professional will partner with our Japan cross-functional partners across Retail Marketing, Brand Management, Digital Marketing, Nike Direct Stores HQ in Japan, Demand and Supply Management and Operations teams, and the Asia-Pacific Latin America geography to build more effective and efficient ways to encourage and connect with athletes*. Your key external partners are outside agencies, suppliers, and vendors.

We are looking for a person who will deliver inspiration and innovation to make athletes* dreams a reality. A person who is dreamer, doer, editor and tastemaker. A person who brings skills and passion to a challenging and constantly evolving game. A person who is strategic thinker and idea generator with excellent attention to detail for brand and stores.

• Bachelor’s degree or anything equivalent.

• Minimum 3 years of experience in brand management, retail or digital marketing.

• Strong oral and written communication skills (in both English and Japanese).

• Strong interest or background in sport, youth culture, sneakers, fashion and streetwear.

• Project management experience, Analytical skills to gather business, consumer insights and apply learnings.

Domestic travel required to visit agency partners and partner stores once per season. International travel might also occur a couple of times per year, depending on the business situation as well.

WHAT YOU’LL WORK ON

You will work on building plans and delivering execution in excellence for “marketing of the store” and “marketing in stores” for seasonal and non-seasonal stories.

• Programming seasonal direction for Nike Direct In-line stores each season, 8-10 times per year and build strategic plan and execution for new store openings

• Work alongside Nike Direct inline stores and Value stores to execute cross-channel projects and seasonal stories.

• Lead seasonal and non-seasonal marketing plan development, briefing and providing direction for implementing execution across Japan. This includes the development of in-store signage for always-on products/collections, promotions and sale events based on our brand playbook.

• Manage annual marketing budget for Nike In-line stores

• Success will be measured based on increase in our brand strength, consumer engagement, membership and Nike Direct In-line business growth.

WHO YOU’LL WORK WITH

We will work together to support and drive the consumer focus, strategy development, marketing plans and manage relationships with key partners who authenticate our brand in the marketplace.

This role will elevate NIKE's wholesale retail and move forward NIKE's wholesale retail to meet the company’s strategy and future.

• Minimum 5 - 6 years of field sales management in the sports industry that includes field sales, retail buying, merchandising, sales business planning, or sales business analysis.
• Bachelor’s degree or equivalent combination of education, experience or training.
• Strong knowledge of the sports industry both from product knowledge and marketplace trends. Passion for sports.
• Experience in successfully implementing various sales programs, policies, procedures, and methodologies and in utilizing financial decision making, models and translating results into business plans and accurate revenue forecasts.
• Verbal and written communication skills (fluency in English and Japanese), with ability to clearly articulate goals and objectives. Able to influence both cross functionally and vertically within the organization.
• Ability to prepare, plan and deliver clear and persuasive presentations.
• Ability to think strategically and provides problem-solving solutions.

WHAT YOU’LL WORK ON

As a Senior Sales representative, you will co-create and lead one or more FOP (Field of Play)/Gender strategies to create the future marketplace.

• You will take Future Orders from your assigned accounts (mainly distributors) during Sell-In Sessions held four times a year.
• Every season, you will communicate NIKE's seasonal initiatives, and at the same time, you will provide our partners with the seasonal story, strategy, and product descriptions for several FOPs (Filed of Play). We will make proposals to our wholesale retailers to maximize sales.
• Create, Lead, and coordinate the execution of seasonal business plans to reflect better retail presentation to maximize our NIKE’s business.
• You will work with the cross functional team to develop, apply, and track the sales strategy and key product launches to achieve monthly and seasonal sales targets.
• Lead and manage the realistic and accurate scenario planning, forecasting, seasonal initiatives, business analysis, and new sales opportunities.
• Understand, drive, and scale Retail Elevation across our markets and find ways to leverage best in class examples across our teams.
• You will also be working with the account to redefine their business and strategy and thereby elevate the marketplace and meet the needs of Japanese consumers.

This role will lead the network technology support of our Retail stores in Japan. We are looking for a seasoned professional who has experience in supporting enterprise level network infrastructure and services. The candidate must also have strong leadership and communication skills, and the ability to problem solve during high pressure situations.

• Minimum 3 years of overall experience required.

• Minimal 3 years of experience in supporting enterprise level Cisco network devices and tools.

• Experience working in an ITIL Service Management environment, with tools such as ServiceNow.

• Self-motivated, with a high sense of accountability, urgency, and drive. Ability to problem solve under pressure.

• Minimum educational level – Degree is plus to have but not a must.

• Ability to communicate both in English and Japanese at business level.

• Cisco CCNA or equivalent certificate on network engineering skill is a plus.

• Flexibility to work outside of regular business hours.

You will partner with our Japan Tech Ops team, as well as our global network engineering team to deliver world class network experience in our Retail stores. You will be responsible for conducting / facilitating various network related activities such as device configuration, installation, asset management, as well as providing technical support. Knowledge on ServiceNow, SolarWinds, BlueCat, Ekahau is a plus.

You will be:

• Ensuring continuous delivery of network infrastructure services for our Retail stores and making sure that incidents are being handled in time, and that any needs are being escalated and properly communicated.

• Responsible for delivering end-to-end network infrastructure into our new opening Retail stores, including ordering internet circuit, hardware configuration, creating wi-fi heat map, hardware configuration and installation etc…

• Proactively identifying and supporting the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalating in a clear and timely manner as appropriate.