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67 jobs found
03.09.2024
NIC
NICE Technical Account Manager United States, Georgia, Atlanta
Understand the full solution NICE & 3rdparty integrations for designated accounts. Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide...
Define technical and feature integration requirements for CXone ACD product features for integration to Workforce Management systems that include interval, real-time, and user sync integrations and schedule display within the...
Provide strategic direction and thought leadership in areas such as payments fraud, Identity Fraud and authentication management. Research, gather, and define product requirements driven by client & market needs. Own...
Coordinate scheduling and calendars for the executive team. Client relationship support. Provide onsite management, and localized support, (M-F/ 8-5), with 24/7 on call support as needed. Focal point for Global...
Develop and implement change management initiatives and support adoption of new processes across the organization. Lead the Change Advisory Board meetings and ensure all changes are reviewed and assessed with...
Proactively seek feedback from customers and prospects. Analyze, document, and communicate intelligence regarding client and prospect feedback looking specifically for unfulfilled needs for new opportunities. Analyze, document, and communicate intelligence...
Business Partner ProgramDevelop and manage the Business Partner Program Globally.Work across functional teams such as, marketing, product, professional services, and sales, to identify, recruit and enable partners to support the...
Understand the full solution NICE & 3rdparty integrations for designated accounts. Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide...
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