Ai Business Consultant jobs at Nice

Pipeline Management & Bookings Forecasting

• Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights.
• Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts.
• Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets.
• Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior.

Strategic Data Analytics & Performance Metrics

• Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities.
• Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements.
• Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns.
• Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting.

Commercial Finance Partnership

• Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making.
• Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization.
• Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis.
• Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design.

Strategy Development & Execution

• Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans.
• Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts.
• Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation.
• Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders.

Operational Efficiency & Process Optimization

• Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution.
• Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations.
• Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows.
• Introduce tools and best practices that improve productivity and collaboration across cross-functional teams.

Leadership, Communication & Cross-Functional Alignment

• Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions.
• Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives.
• Prepare and deliver executive-level presentations, business reviews, and strategic recommendations.
• Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results.

You will have an advantage if you also have:

• Strategy & Operational Excellence:
  
• Pipeline & Forecast Management:
  Oversee and optimize the end-to-end sales pipeline process for vertical markets; drive accurate and timely bookings projections in collaboration with Sales, Marketing, and Finance.
• Data Analytics & Insights:
  Serve as trusted operational partner to the leadership team and lead data analysis efforts to identify trends, forecast growth, and provide actionable insights and recommendations; develop dashboards and performance metrics that support vertical strategy execution.
• Commercial Finance Partnership:
  Collaborate with Finance to model deal economics, monitor margins, and guide pricing decisions; support annual planning and with financial rigor
• Process Improvement:
  Identify and implement operational improvements to enhance scalability, efficiency, and data integrity across vertical market activities. Monitor projects progress against objectives, and ensure timely delivery of outcomes.
• Stakeholder Communication:
  Deliver clear, concise updates and recommendations to senior leadership; facilitate alignment across Sales, Product, Marketing, and Finance functions.

Have you got what it takes?

• 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies.
• Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions.
• Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI).
• Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders.
• Highly independent and proactive; assertive in driving outcomes and solving problems.
• Experience working in fast-paced, dynamic environments with evolving priorities.
• Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree is a plus.

NICE is looking for an exceptional Senior AI Solutions Architect to join our team. As a Senior AI Solutions Architect, you will help design features for our contact center solutions that use generative AI. You will work with a globally distributed team to explore and create solutions to industry problems using state-of-the-art large language models and other AI techniques. You bring to this team environment several years’ experience in software development, generative AI, and the curiosity and grit to see a project through to delivery.

• Meet with internal stakeholders, including Product Management, to understand product requirements.
• Define design and architecture to support product features based on generative AI.
• Communicate design to Product Management, development teams, and other stakeholders.
• Compare design approaches based on factors such as cost, response quality, and latency.
• Collaborate with management to improve development processes, including testing standards.
• Help diagnose and resolve escalated production issues with AI-based features.
• Meet with globally remote implementation teams, sometimes outside US business hours.
• Review and suggest improvements to designs of AI-based features from other teams.
• Build and optimize application prototypes that leverage generative AI.
• Stay informed of the latest advancements in AI application development and tools.

• Minimum of 1 year of experience working with generative AI applications.
• Minimum of 3 years of experience working in production software development.
• Minimum of 3 years of experience working with AWS resources.
• Excellent proficiency in Python programming.
• Ability to develop and maintain good working relationships with cross-functional teams.
• Ability to clearly communicate and present to internal and external stakeholders.

• Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask.
• Experience with data science or machine learning beyond generative AI.
• Experience working on international, globe-spanning teams.

About the Role

Join NiCE Public Safety as an AI Solutions Intern for our Fall Internship Program where you'll work with real 911 audio, AI models, and public safety data, creating tools that power the next generation of emergency response. You won’t be on the front lines. You’ll be behind them – writing the logic, testing the models, and building the dashboards that support real heroes across the U.S.

In this internship, you will gain hands-on experience with AI, cloud, and analytics, real-world skills in software used by 911 professionals nationwide, the chance to test and improve tools that support real emergency teams and side-by-side work with senior engineers.

How you will make an impact?

• Training and testing AI scoring tools for emergency calls
• Analyzing patterns from 911 data and build tools for dispatchers
• Working with APIs, microservices, and real-world cloud apps
• Working on automation

Have you got what it takes?

• Experience with Python, JavaScript, or another scripting language
• Experience with Whisper, OpenAI APIs, LangChain or anything AI/ML
• Experience with AWS, GCP, Azure or cloud tools
• Experience APIs, webhooks, or building scrappy internal tools

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge in the public safety sector.

Senior Product Manager
Intern

How will you make an impact?

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Have you got what it takes?

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Professional certification desirable (e.g., CFE, CFCI)
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker.
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Individual Contributor

· Designs change strategy across people, process & technology

· Serve as consulting program leader, creating and owning the roadmap and business case for a multi-product projects

· Build long-term relationships with customers, becoming a trusted advisor

· Organize and guide application and domain business consultants through program leadership

· Take ownership of ensuring customers achieve measurable value

· Identify opportunities for additional engagements through service subscription renewals and business development

Key Responsibilities:

· Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement

· Discover, identify and create business cases for value of the product portfolio

· Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise

· Lead complete, comprehensive organizational change management with customer during engagements including securing buy-in from different stakeholders (Internal and External)

· Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement

· Manage consulting program with continuous alignment with entire product implementation program

· Establish and monitor progress toward business success criteria for each product and BU

· Map business case into action items and solution design

· Align launch strategy with use case and value priorities

· Provide input into technical project plan, overlaying VRS activities

· Single point of communication for business case activity and value realization

· Hold all parties (customer included) accountable to agreed plan and pushes execution of action items

· Provide expert guidance and deliver strong advisory best practice Project Management and consulting

· Develop repeat business opportunities via successful delivery, credibility and thought leadership

· Independently perform financial analysis, benefits and impact analysis and create ROI models

Pipeline Management & Bookings Forecasting

• Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights.
• Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts.
• Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets.
• Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior.

Strategic Data Analytics & Performance Metrics

• Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities.
• Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements.
• Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns.
• Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting.

Commercial Finance Partnership

• Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making.
• Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization.
• Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis.
• Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design.

Strategy Development & Execution

• Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans.
• Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts.
• Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation.
• Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders.

Operational Efficiency & Process Optimization

• Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution.
• Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations.
• Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows.
• Introduce tools and best practices that improve productivity and collaboration across cross-functional teams.

Leadership, Communication & Cross-Functional Alignment

• Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions.
• Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives.
• Prepare and deliver executive-level presentations, business reviews, and strategic recommendations.
• Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results.

You will have an advantage if you also have:

• Strategy & Operational Excellence:
  
• Pipeline & Forecast Management:
  Oversee and optimize the end-to-end sales pipeline process for vertical markets; drive accurate and timely bookings projections in collaboration with Sales, Marketing, and Finance.
• Data Analytics & Insights:
  Serve as trusted operational partner to the leadership team and lead data analysis efforts to identify trends, forecast growth, and provide actionable insights and recommendations; develop dashboards and performance metrics that support vertical strategy execution.
• Commercial Finance Partnership:
  Collaborate with Finance to model deal economics, monitor margins, and guide pricing decisions; support annual planning and with financial rigor
• Process Improvement:
  Identify and implement operational improvements to enhance scalability, efficiency, and data integrity across vertical market activities. Monitor projects progress against objectives, and ensure timely delivery of outcomes.
• Stakeholder Communication:
  Deliver clear, concise updates and recommendations to senior leadership; facilitate alignment across Sales, Product, Marketing, and Finance functions.

Have you got what it takes?

• 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies.
• Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions.
• Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI).
• Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders.
• Highly independent and proactive; assertive in driving outcomes and solving problems.
• Experience working in fast-paced, dynamic environments with evolving priorities.
• Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree is a plus.