JPMorgan Business Operations Director 

United States, Arizona, Tempe 

843854499

Job responsibilities

• Collaborate with vendors and internal business partners to design and implement solutions that optimize sales and enhance customer loyalty, aligning with broader Chase and PLCF client strategies.
• Design and implement comprehensive financial and headcount capacity plans to align with strategic financial objectives and ensure optimal staffing levels across operational functions
• Monitor and enhance operational performance through the use of specialist scorecards and KPI/OKR dashboards to continually drive performance improvements
• Create business cases to evaluate and prioritize projects, measure critical success metrics, and monitor results
• Understand client and business needs, industry benchmarks, and market trends to develop multiple scenario analyses to deliver on business goals and objectives in different market environments
• Collaborate effectively with finance, risk, customer experience, and other functional partners to support knowledge sharing and drive business success.
• Build and interpret financial and operational analyses, translating outputs into actionable insights for strategic decision-making.
• Prepare and deliver presentations to senior management, communicating sound business recommendations and performance outcomes, while tracking project goals and milestones.
• Lead, mentor, and develop a high-performing team of analytical professionals, fostering a culture of excellence and innovation.

Required qualifications, capabilities, and skills

• Strong written and oral communication skills, capable of facilitating discussions to gain consensus among cross-functional stakeholders and distilling complex financial analyses into executive-level presentations.
• Demonstrated experience in problem-solving and innovation, with a proactive approach to developing and implementing long-term strategies, including champion/challenger tests.
• Expertise in leveraging technology and data analytics to drive business insights and decision-making.
• Skilled in identifying opportunities for improvement and driving initiatives that foster innovation and efficiency across the organization.
• Proven experience in managing, coaching, and developing a team to achieve organizational goals and enhance team performance.
• Bachelor’s degree required, with 5+ years of experience in an analytical (finance or risk), strategy, and/or operations management capacity.