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JPMorgan Business Operations Director 
United States, Arizona, Tempe 
843854499

09.07.2025

Job responsibilities

  • Collaborate with vendors and internal business partners to design and implement solutions that optimize sales and enhance customer loyalty, aligning with broader Chase and PLCF client strategies.
  • Design and implement comprehensive financial and headcount capacity plans to align with strategic financial objectives and ensure optimal staffing levels across operational functions
  • Monitor and enhance operational performance through the use of specialist scorecards and KPI/OKR dashboards to continually drive performance improvements
  • Create business cases to evaluate and prioritize projects, measure critical success metrics, and monitor results
  • Understand client and business needs, industry benchmarks, and market trends to develop multiple scenario analyses to deliver on business goals and objectives in different market environments
  • Collaborate effectively with finance, risk, customer experience, and other functional partners to support knowledge sharing and drive business success.
  • Build and interpret financial and operational analyses, translating outputs into actionable insights for strategic decision-making.
  • Prepare and deliver presentations to senior management, communicating sound business recommendations and performance outcomes, while tracking project goals and milestones.
  • Lead, mentor, and develop a high-performing team of analytical professionals, fostering a culture of excellence and innovation.

Required qualifications, capabilities, and skills

  • Strong written and oral communication skills, capable of facilitating discussions to gain consensus among cross-functional stakeholders and distilling complex financial analyses into executive-level presentations.
  • Demonstrated experience in problem-solving and innovation, with a proactive approach to developing and implementing long-term strategies, including champion/challenger tests.
  • Expertise in leveraging technology and data analytics to drive business insights and decision-making.
  • Skilled in identifying opportunities for improvement and driving initiatives that foster innovation and efficiency across the organization.
  • Proven experience in managing, coaching, and developing a team to achieve organizational goals and enhance team performance.
  • Bachelor’s degree required, with 5+ years of experience in an analytical (finance or risk), strategy, and/or operations management capacity.