Director Customer Success jobs at Nice in United Kingdom, London

Key Responsibilities:

• Partner Marketing Strategy:
  Develop and execute integrated partner marketing strategies that align with regional sales goals and global brand initiatives across EMEA and APAC.
• Partner Relationships & Advocacy:
  Build strong relationships with key partners, nurturing joint marketing opportunities, and establishing long-term advocacy and brand alignment.
• Campaign Execution & Events:
  Lead the planning and execution of joint campaigns, digital marketing initiatives, and partner-led and third-party events. Drive partner engagement through tailored programs that reflect regional nuances.
• Sales Alignment & Support:
  Collaborate closely with regional sales teams to support partner-driven pipeline, providing enablement, lead-generation programs, and sales collateral that amplifies joint value propositions.
• Marketing Development Funds (MDF):
  Manage and optimize the allocation and ROI tracking of MDF, ensuring alignment with strategic priorities and compliance with internal processes.
• Loyalty & Incentive Programs:
  Design and oversee loyalty and incentive programs to motivate partner performance and deepen partner commitment.
• Partner Relationship Management (PRM):
  Drive utilization and continuous improvement of the PRM platform to support partner onboarding, enablement, content delivery, and campaign execution.
• Team Leadership:
  

Requirements:

• 8+ years of experience in partner/channel marketing, with 3+ years in a leadership role covering international markets.
• Proven track record of delivering results through co-marketing programs, joint campaigns, and partner enablement.
• Deep understanding of the EMEA and APAC business landscape, cultural nuances, and partner ecosystems.
• Strong experience managing MDF and PRM tools (e.g., Zift, Allbound, Impartner, Mindmatrix).
• Excellent communication and stakeholder management skills, with the ability to work cross-functionally and influence at all levels.
• Strategic mindset with the ability to execute at pace in a dynamic, high-growth environment.
• Experience in B2B technology, SaaS, or enterprise software strongly preferred.

VP, Marketing, International

You will partner with our Enterprise customers to drive retention, renewals, and growth. You will also ensure our customers remain successful by realizing the full value of their investment.

How will you make an impact?

• Drive customer adoption through successful onboarding and utilization of NICE products & services.
• Develop milestones and ongoing state of the customer reviews to ensure that customers maximize their usage of the products & services.
• Identify and expand opportunities in collaboration with Customer Success, Support, Services, Sales, Development and Consulting.
• Serve as the customer advocate and provide feedback to relevant NICE teams.
• Identify renewal risks and collaborate with NICE teams to remediate and ensure ongoing renewals.
• Build accountability in each region for recurring business renewals including development and publication of measurements and performance indicators.
• Partner with NICE teams to align account activities with the customer's business case and strategy.
• Prepare and educate customers on new features and releases.
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
• Increase customer’s lifetime value by identifying upselling and cross selling premium products and services.

Have you got what it takes?

• Minimum 8 years of experience in a customer-facing, role such as Customer Success Manager, Consultant, Solutions Engineer in the Cloud ecosystem.
• 3 to 5 years of experience supporting all stages of the Cloud deployment lifecycle from implementation, integration, and operations with a key focus on customer success and ultimately retention of the revenue stream.
• Broad knowledge of and experience in Cloud ecosystem and IT infrastructure elements.
• Strong communication (verbal and written) skills, listening, and presentation skills.
• Strong customer management skills including sales and account management.
• Experience problem solving customer issues (e.g., case tracking, issue identification, and triage and escalation protocols).

Requisition ID: 6811.

Reporting into: VP, Services & Support, EMEA.

Role Type: Individual Contributor.