Jobs at Nice in Singapore, Singapore

How will you make an impact?

• Lead, manage, and coach international team of pre-sales experts across APAC, ensure alignment with company strategy and regional GTM activities.
• Work closely with specialist pre-sales, sales, marketing, product house, partners, and regional leadership.
• Engage, collaborate, and influence cross functional stakeholders in various roles and locations including services, supports, biz-ops and R&D to deliver business outcomes.
• Lead and manage a team of portfolio solution engineers and help drive sales of the complete NiCE CX software portfolio.
• Assist our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NiCE CX software portfolio.
• Assist in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Continuously build and maintain relationships with key and executive stakeholders in major sales cycle, including executive, financial, technical decision makers, and influencers within our prospects.

Have you got what it takes?

• Proven record of managing global pre-sales team in a challenging and global environment while maintaining a high level of responsiveness.
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
• Broad knowledge of call center technologies, automatic call distributors (ACD) and interactive voice response (IVR) systems.
• Broad knowledge of digital self-service, messaging, and social media platforms.
• Broad knowledge of workforce optimization and analytics practices and technologies.
• Broad and up-to-date knowledge of Artificial Intelligence technologies, particularly in the Customer Experience domain.
• Basic knowledge of IP telephony, SIP trunk, WebRTC.
• Experience in SaaS or CCaaS is preferable.
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.

You will have an advantage if you also have:

• 10+ years of managing large global pre-sales team in a software company.
• Previous experience managing Contact Centre/ CX Digital solutions teams are preferred.
• Experience in working with various leadership stakeholders and executives.

Job Overview:

As an invaluable member of the sales team, our Pre-Sales Engineers are active participants at every stage of a new business opportunity. The Actimize Pre-Sales Engineer is responsible for upkeeping of the latest innovative product demos and presenting Actimize technology infrastructure to prospects and customers. To accomplish this, the Pre-Sales Engineer must have a strong desire to leverage their technical and/or sales skills, including the ability to configure and effectively demonstrate the solutions that address these requirements and provide business value. You will partner with our sales team to lead technical aspect of Pre-Sales activities including configuring customized demo setup, preparing workshop materials and performing solution Proof of Concept to prospective clients.

Key Responsibilities:

• Client Engagement: Engage with NICE Actimize’s prospects and clients to uncover technical and functional requirements needed to deliver business benefit of Financial Crime solutions .
• Actimize Solution Demo Support: Develop and deliver engaging and compelling product demo contents of Actimize solutions, particularly for AML, Fraud, and Case Management .
• Customer Needs Assessment and Solution Design: Collaborate with the Product Portfolio Pre-Sales team to identify client needs and strategically position and build tailored demo to illustrate the value of value of our financial crime offerings and technology.
• POC / Workshop Proposal and Development: Work closely with the Product Portfolio Pre-Sales team to define and execute the goals and success criteria for the PoC / workshop, ensuring alignment with customer objectives.
• Technical Support: Act as the technical point of contact during the sales cycle, providing support on RFPs/RFIs, solution architecture discussions, and integration feasibility.
• Collaboration: Work closely with data scientists, engineers, and product management teams.
• Training and Support: Assist in training Product Portfolio Pre-Sales, Sales and Sales Overlay teams on analytics concepts, tools, and best practices to enhance their understanding and usage of our solutions.
• Feedback Loop: Gather and communicate client feedback to product teams for continuous improvement of our analytics solutions.

• Effectively communicate and present Actimize Technology Stack including industry leading cloud infrastructure
• Deliver compelling product presentations and demos to technical and business personnel
• Partner with Pre-Sales consultant to gather and configure demo contents related to customer needs
• Support Workshop and Proof of Concept engagements with existing clients and prospects
• Maintain Pre-Sales on-premise and cloud environments with the latest solution releases

Qualifications:

• Experience as a technical sales engineer in a cloud computing environment or similar customer-facing or engineering experience
• Experience with infrastructure architecture including storage, compute, database, and cloud networking
• Ability to work independently and confidently with web-based application using HTML, XML, XSL, JavaScript
• Understand and analyze large sets of data using Excel and SQL
• Experience with cloud computing, ideally with AWS
• Proactive and comfortable working in a fast-paced and dynamic environment with the ability to quickly resolve technical challenges
• Experience in managing Proof of Concepts and creating solution demonstrations
• Prior Actimize solution experience is a plus but not required
• Bachelor's degree in Computer Science or equivalent practical experience

Focused on Communications Compliance, Communications Surveillance, Trade and Market Surveillance, as well as Compliance Archiveyou will be driving new business growth within a designated set of accounts or territory.

This involves prospecting, qualifying, developing, and closing Enterprise SaaS deals while leveraging strong relationship management skills. By utilizing consultative selling techniques, you will align client needs with our best-of-breed solutions focused on solving critical problems for Financial Services companies. Success in this role entails not only nurturing existing relationships but also actively identifying and capitalizing on opportunities to expand Actimize's presence across the region.

How will you make an impact?

• Developing, implementing and maintaining individual sales plans
• Uncovering and creating new opportunities for named accounts
• Creating, driving and closing new business
• Achieving and exceeding annual sales quotas
• Cultivating and maintaining strong client relationships
• Driving new relationships especially in the C Suite and with adjacent lines of business
• Owning the customer experience with a strong focus on customer satisfaction and retention
• Applying best practice sales methodologies and tools
• Using Salesforce for opportunity, campaign and customer/opportunity management

Have you got what it takes?

• Experience in the financial sector in the sell-side or buy-side
• Familiarity with the associated regulatory requirements in APAC
• Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within the Sector.
• +6 years of Successful sales experience
• Experience of selling complex, large scale software solutions, directly and via partners

• Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly
• Ability to understand and position the value and compelling benefits a business can derive from NICE Actimize Compliance solutions
• Creative thinker. Commercially astute.
• Energetic and highly motivated. Very organised.
• Excellent sales competences – presentation skills, negotiation, planning, accurate forecasting
• Degree or MBA calibre required.

How will you make an impact?

• Creating, driving and closing new business for designated accounts
• Achieving and exceeding annual sales quotas
• Uncovering and creating new opportunities for named accounts
• Leading the sales lifecycle from cradle to grave
• Cultivating and maintaining strong client relationships.
• Driving new relationships especially in the C Suite and with adjacent lines of business
• Owning the customer experience with a strong focus on customer satisfaction and retention

Have you got what it takes?

• Proven sales hunter and closer
• 10 years of enterprise software sales experience, having managed large enterprise accounts
• Excellent communication and presentation skills
• Able to lead a team in a fast paced, rapidly changing environment
• Experience selling at the "C" level in the Financial Services space, specifically large banks
• Experience in Financial Crime Management Software

You will have an advantage if you also have:

• BA/BS preferred, preferably in business, finance or computer science
• Background in anti-fraud, compliance, and/or anti-money laundering software preferred

About Actimize

, Sales, Actimize
Individual Contributor

As a Presales engineer, you will;

• Provide key subject matter expertise within financial crime and compliance.
• Engage with NICE Actimize’s prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives
• Position solutions for specific prospect requirements, and articulate how value and business benefits can be achieved
• Explain features and benefits of the NICE Actimize solutions in comparison to competitive products
• Deliver product presentations to technical and management personnel, and bring Actimize’s differentiation to life through the medium of a demo
• Develop relationships with prospects and customers
• Communicate with sales and product management regarding customer needs
• Lead Proof of Concept engagements, working with the client, sales, and technical presales
• Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction
• Participate in trade shows, seminars and other industry events.

Have you got what it takes?

• Experience in a client facing role within the financial services, financial software or enterprise software industries and/or a relevant degree and level of technical aptitude
• Ideally, an understanding of the financial crime landscape
• Excellent verbal, written, and interpersonal communication skills
• Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition
• A curious mind – You’ll need to solve problems to drive business success and revenue
• Consultative and confident, with an ability to thrive in a fast paced, dynamic environment
• Experience in gathering requirements, documenting business needs and presenting solutions to a senior audience
• Must be willing to travel to customer sites 40%+

Here's what you'll gain by joining the team

• Detailed knowledge of fraud, financial crimes and compliance industry
• Full training & enablement on our Actimize financial crime products.
• Good insight into business value and business case driven solutions
• Confidence in AI (NLP, Analytics & Decisioning, Automation, Machine Learning, etc)
• Good understanding of statistical data modelling concepts
• Experience in enterprise-wide case management

Actimize

NICE Actimizeis comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive packages and rewarding career opportunities. Come share, grow, and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

Director, Portfolio Presales, Actimize
Individual Contributor