Senior Technical Writer jobs at Nice in Netherlands

NICE Alkmaar is a strategic R&D and Operations center of NICE, employing 50+ out of a global employee base of 7500+.

Manage the requirements definition and ongoing prioritization of the development teams' backlog. Serve as the bridge between R&D and outbound functions. Elaborate on requirements and drive execution according to the roadmap.

• Define detailed product requirements in alignment with PM requirements, and work with R&D to assure delivery of the right product/requirements
• Coordinate content prioritization & dependencies with other TPMs, according to Division strategy, standards, roadmap & global prioritization
• Support detailed definition of Product roadmap
• Work with architects, R&D, QA and 3rd party vendors to understand HL design, cross interfaces impact & architectural or non-functional features (FRD) and prepare for Sprint / build planning
• Ensure that the right technology as defined by Architect is in use
• Take decisions on usage behaviour as part of the user stories
• Provide support to Customer Support, Professional Services and Technical Presales teams for Product issues
• Deliver, in coordination with the Training team, technical training to relevant interfaces (Customer Support, Professional Services and Technical Presales etc.)
• Full ownership of the following aspects of the release:
• Prioritize R&D tasks including ongoing support SRs, in accordance with Product Management defined strategy
• Follow up on execution on a daily basis
• Take decisions that impact the direction for R&D execution within the sprint/build
• Cross-dependencies follow-up for internal release coordination
• Design and spec review, including performance tests and benchmarks, and sizing
• Escalation to PM in cases of conflicts
• Define release acceptance criteria
• Support the PM in the development of use scenarios for technical users (e.g. non-functional requirements, serviceability etc.)
• Review, give feedback & approve Product deliveries according to acceptance criteria within area of responsibility
• Technical documentation enablement
• Training material input and review
• Technical documentation input and review
• Release notes, Release notifications
• Communicate and coordinate with Professional Services: Patches coordination, support major projects
• Ensure the availability of a working environment for demo purposes
• Work with User Experience to ensure product usability

Have you got what it takes?

• 5 to 8 years of overall IT industry experience
• 5+ years of experience working as a Business Analyst / Product owner for an enterprise-class software Company
• Proven experience in the Communication Compliance domain
• Strong background in Unified Communications platform or recording - Big Plus
• Familiarity with Data Bases, UI design, Micro Service, Cloud applications and Azure Infrastructure.
• Strong analytical and problem-solving skills
• Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams

You will have an advantage if you also have:

• Strong communication and presentation skills (English)
• Excellent business and technical writing skills (English)
• Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
• Experience in a customer-facing position, ability to manage customer expectations
• Experience of working in a Global Company
• Enterprise Software experience

Director, Product Management,

Individual Contributor

We’re seeking a detail-oriented and tech-savvy
Senior Technical Writerto join our software development team. You’ll be responsible for creating clear, concise, and user-friendly documentation that helps developers, users, and stakeholders understand and use our software products effectively.

• Job type: Full-time
• Experience level: Senior
• Role: Senior Technical Writer
  Alkmaar, Netherlands

• Create and maintain high-quality documentation including:
  • Deployment guides
  • User guides
  • Developer and API guides
• Translate complex technical concepts into accessible content for both technical and non-technical audiences
• Collaborate with software engineers, product managers, and UX designers to understand product features and technical workflows
• Work with version control systems (such as Bitbucket and Git) to manage documentation alongside code
• Ensure documentation is consistent with brand voice, style guides, and standards
• Continuously improve documentation based on user feedback and product updates

Required

• Excellent English communication ability and clear concise writing skills
• Strong awareness of target audience: end users, administrators, field service engineers, installation engineers
• Experience of content management and single-sourcing
• Social skills: collecting input, working with on-site and remote with dev/QA teams, product owners and tech support
• Understanding of software terminology and an interest in software
• Affinity with UI/UX and ability to advise on UI messages, labels and other text
• A keen eye for detail and accuracy in using terminology

You will have an advantage if you also have:

• Experience with MadCap Flare, Source Control (Git, Bitbucket), Snagit or MadCap Capture, Adobe Acrobat Pro, Copilot
• Experience writing for SaaS and cloud platforms
• University or equivalent level, with a minimum of 4 years of work experience and a strong technical communication background

Recruitment process

Director, Engineering, Compliance

Individual Contributor