System Administrator Customer Service Tools jobs at Netflix
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6 jobs found
27.05.2025
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Netflix Technical Support Specialist Customer Service Tools United States, California
Manage the escalation lifecycle for all technical issues affecting users of Customer Service Tools and services. This includes issue discovery and validation, research, documentation, prioritization, and communication. Additionally, it involves...
Lead CS experimentation, from hypothesis generation and test design to interpretation and recommendations. Research metrics to support new areas of testing, like new pre-chat experiences. Partner with Netflix’s experimentation platform...
Support country leadership as a key partner in local strategic discussion. Provide data and insights as needed that can influence title support decisions, country strategies and resource allocation. Develop relationships...
Ensure technical excellence in all aspects of Netflix House. Maintain all technical aspects of Netflix House permanent and touring experiences to support creative vision, budget, schedule, & project strategy -...
Help make foundational technology decisions with an eye toward large-scale repository management. Define best practices for large-scale monorepos, influencing how hundreds of engineers work daily. Anticipate and prepare for scaling...
Manage and maintain workflow and system configurations within our CS Products suite, including third-party solutions to serve the organization's needs. Current third-party tools include, but are not limited to: Sprinklr...
Manage the escalation lifecycle for all technical issues affecting users of Customer Service Tools and services. This includes issue discovery and validation, research, documentation, prioritization, and communication. Additionally, it involves...
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